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Customer experience (CX) is no longer just about the experience with a contact centre. Now it requires a full strategy that considers the latest in technology, including AI.
Published: July 23, 2025
Category: IT
AI has become an important element in how businesses operate. But this popularity leads to a very important question; do you know how your employees are using it?
Published: July 22, 2025
Category: Cyber security
Your customers today expect seamless, consistent interactions across all your business touchpoints.
Published: July 18, 2025
Category: Connectivity
Traditionally, many SMEs treated IT support as a “break-fix” service, only calling technicians when something went wrong.
Published: July 16, 2025
Category: SME, IT
SMEs can be attractive targets, and this is typically down to having weaker security defences, limited cyber security budgets and less technical expertise.
Published: July 8, 2025
Category: SME, Cyber security
A major shift is underway within the UK's underlying telecommunications system.
Published: June 30, 2025
Category: SME, Telecoms
AI’s capabilities are constantly evolving, and many SMEs are finding themselves in unchartered territory.
Published: June 23, 2025
Category: SME, Connectivity
For SMEs, AI is now an essential factor in maintaining a competitive edge.
Published: June 19, 2025
Category: Connectivity
High-speed, dependable internet connections are now a norm – and necessity – for modern businesses.
Published: June 14, 2025
Category: IT, Connectivity
It won’t come as a surprise that today’s high-speed internet has replaced traditional methods of connecting with your customers and partners.
Published: June 10, 2025
Category: IT
Today’s workplaces are more dynamic than ever, with 76% of businesses offering their employees flexible working arrangements.
Published: June 9, 2025
Category: Connectivity
Whether it’s IT, HR, or design, more and more businesses are tapping into flexible executive roles to fill critical gaps.
Published: June 19, 2025
Category: Connectivity
Whether it’s IT, HR, or design, more and more businesses are tapping into flexible executive roles to fill critical gaps.
Published: June 9, 2025
Category: Small, SME
Efficiency and productivity are the key ingredients for a successful business.
Published: May 30, 2025
Category: IT
Hospitality digital transformation is becoming increasingly important in meeting evolving guest expectations.
Published: May 21, 2025
Category: Hospitality
The PSTN (Public Switched Telephone Network) switch-off is coming, and it will be fully shut down in the UK by January 2027.
Published: May 16, 2025
Category: Connectivity
Over the years, remote work has transformed how professional services businesses like finance houses, marketing agencies, and design studios operate.
Published: May 12, 2025
Category: Professional Services
Let's dig into the economics of cloud adoption and see if it delivers those long-term financial wins for your business.
Published: May 7, 2025
Category: IT
In today’s fast-moving business world, outdated IT systems can slow you down.
Published: April 30, 2025
Category: IT
Let’s face it, today’s financial environments are anything but simple.
Published: April 14, 2025
Category: IT
Small businesses today are turning to mobile apps to streamline operations, improve communications and fuel growth.
Published: April 8, 2025
Category: Mobile
Thanks to its speed and flexibility, 5G unlocks faster operations, better hybrid work, and improved customer experiences.
Published: April 4, 2025
Category: Mobile
The hybrid model is bringing a new wave of flexible working for employees, enabling more freedom and empowerment to work in the way that best suits individuals
Published: April 2, 2025
Category: IT
For an increasing number of UK-based businesses, cloud computing represents an opportunity to boost their operations in multiple ways.
Published: April 1, 2025
Category: IT
In today’s fast-moving business world, outdated IT systems can slow you down.
Published: March 31, 2025
Category: IT
From security to data, faster internet performance to personalised emails, when you introduce AI into communications, everything runs seamlessly.
Published: March 31, 2025
Category: IT
Discover how AI assistants like Microsoft Copilot can handle time-consuming, tedious tasks—emails, scheduling, note-taking—so you can focus on real work.
Published: March 28, 2025
Category: IT
Thinking about scaling your business to the next level? Cloud-computing technology is the scalable resource that helps businesses across the globe.
Published: March 27, 2025
Category: IT
The future of your business is in the cloud, which means you’re probably going to need cloud-native applications to help keep everything neat and tidy.
Published: March 26, 2025
Category: IT
Explore advanced hospitality technology solutions with Focus Group. Enhance guest experiences with secure, fast, and reliable tech.
Published: March 26, 2025
Category: Hospitality
See the differences between private and public cloud solutions. Compare security, scalability, and costs to choose the right cloud for your business needs.
Published: March 24, 2025
Category: IT
Explore how AI for estate agents can streamline operations, improve client experiences, and boost efficiency with Focus Group's smart solutions.
Published: March 21, 2025
Category: Estate Agents
Discover reliable hotel Wi-Fi solutions with Focus Group. Ensure fast, secure, and seamless connectivity for guests and staff.
Published: March 19, 2025
Category: Hospitality
We’re here to explore the benefits of edge computing versus cloud computing, uncover the key differences, and guide you toward the best IT infrastructure for your business.
Published: March 17, 2025
Category: IT
We’re here to break down the advantages of on-premise vs cloud, the key differences, and find that perfect IT infrastructure for your business.
Published: March 3, 2025
Category: IT
We're writing up and underlining the importance of email signature management and the benefits of email signature solutions for businesses.
Published: February 28, 2025
Category: IT
As we look to the future, we hear from some of our current apprentices - the next generation of leaders in digital transformation and technological innovation.
Published: February 10, 2025
Category: Social
Discover the importance of AI upskilling and how small businesses can adopt AI seamlessly without feeling overwhelmed.
Published: February 3, 2025
Category: Small, IT
Let’s explore what sustainability means, why it’s vital in the tech space, and practical steps you can take to build a greener future.
Published: January 14, 2025
Category: Commercial
What a year for technology 2024 was, looking to the future, here’s a deep dive into the key business tech trends set to dominate the landscape in 2025.
Published: January 3, 2025
Category: Commercial
Let’s dive into what makes intrusion detection systems tick, why your business needs one, and how they stack up against other security measures.
Published: December 18, 2024
Category: Cyber security
IoT is fast becoming a game changer in the way we experience entertainment. With IoT Business can create highly immersive and connected experiences.
Published: December 9, 2024
Category: IT
Assistive technology has become an essential tool for the leisure sector, as it can improve site accessibility and make your venues more inclusive for all.
Published: December 5, 2024
Category: IT
The healthcare industry holds some of the most sensitive information imaginable. Unfortunately, this makes healthcare organisations prime targets for cybercriminals.
Published: December 4, 2024
Category: IT, Cyber security
What can AI offer recruitment businesses? The answer is a long one and can offer numerous benefits throughout the hiring process.
Published: November 18, 2024
Category: IT
Zero-trust is the new cyber security buzzword being thrown around, but what does it actually mean and how does it protect businesses?
Published: November 12, 2024
Category: Cyber security
Whilst many think that AI is the biggest threat to their security, in the cyber world, AI is actually being used more and more to enhance online defences.
Published: November 4, 2024
Category: Cyber security
Streamline recruitment activities and improve candidate experiences through introducing automated technology to your hiring process.
Published: October 31, 2024
Category: IT
Data breaches are on the rise, threatening businesses of all sizes, so it’s in the interest of you and your customers that you understand the potential impact.
Published: October 14, 2024
Category: Cyber security
Cyber Security Awareness Month is finally here, and with it, we bring you some vital security best practices, as well as some of the most common threats businesses face daily.
Published: October 1, 2024
Category: Cyber security
Discover the top 5 ways to improve your business cyber security quickly. Learn about essential steps to safeguard your company from looming cyber threats.
Published: September 19, 2024
Category: Cyber security
In today's digital world, every business, from national enterprises to the local corner shop, relies heavily on technology to stay competitive.
Published: August 29, 2024
Category: IT
Keep you and your business informed by understanding the latest connectivity jargon explained by our business tech experts.
Published: August 29, 2024
Category: Connectivity
Interactive Voice Response (IVR) is a fully automated phone system feature designed to streamline routing of incoming calls with digit-enabled prompts.
Published: August 14, 2024
Category: Telecoms
Important business data should be protected at all times from unexpected downtime — so why do most businesses forget this mission-critical solution?
Published: August 6, 2024
Category: Connectivity
Internet of Things (IoT) technology is continuing to evolve at a rapid rate, and your business must be kept up-to-date with the latest technological advancements.
Published: August 5, 2024
Category: Connectivity
Following a recent announcement from BT, the PSTN switch off has now been delayed to 2027. Find out what this means for you and your business.
Published: July 15, 2024
Category: Connectivity
Discover how Focus Group is redefining business connectivity beyond broadband. From the cloud to IoT, we know how to create a truly connected workplace.
Published: June 19, 2024
Category: Connectivity
A strong and reliable server should be the foundation for your home or business — helping enable seamless communication and advanced technological capabilities.
Published: June 12, 2024
Category: IT
We’re going back to basics on the subject of unified communications (UCaaS): what it is, how it works and how innovative cloud solutions can revolutionise your business.
Published: May 28, 2024
Category: Telecoms
Let’s check out the benefits of 5G over 4G — the fifth-generation mobile network that will have higher data speeds and lower latency — and its business and consumer uses.
Published: May 20, 2024
Category: Mobile
In this article, we look at the pros and cons of the different IT support options available, with a view to helping you decide which is best suited for your business.
Published: April 29, 2024
Category: IT
Advancements in AI are continuing at a rapid rate, and Microsoft has stayed well-ahead of the curve with Copilot, a tool that enables you to stay more productive at work.
Published: April 9, 2024
Category: IT
The benefits, challenges and opportunities of adopting a ‘modern workplace’, and a look at the technological advances that support remote and hybrid working structures.
Published: March 7, 2024
Category: IT
A few of the best, and often unused Microsoft 365 applications that you need to incorporate into your workflow to increase productivity and collaboration.
Published: March 7, 2024
Category: IT
Check out some of the latest technology trends, and take advantage of one of our three free assessments to optimise your businesses' IT operations.
Published: March 7, 2024
Category: IT
Businesses aiming to not just survive but thrive in this tough environment, the question of how to boost productivity in a modern workpalce.
Published: February 14, 2024
Category: IT
While our bright young minds think they know everything there is to know about the digital world, we know there are some things that are better left in the dark.
Published: February 13, 2024
Category: Cyber security
In breach of GDPR regulations, in 2019 HMRC had to delete 5 million call recordings as they didn’t have the explicit consent to record or keep them.
Published: February 12, 2024
Category: Telecoms
Discover the purpose of a data warehouse, and how you can leverage the power of them to improve efficiencies within your enterprise.
Published: February 12, 2024
Category: IT
Master cyber resilience in the digital age with this step-by-step guide to crafting an unbeatable and robust cyber attack incident response plan.
Published: January 10, 2024
Category: Cyber security
In the dynamic realm of business, staying ahead involves more than just keeping up with the latest trends; it's about orchestrating a symphony of change.
Published: January 9, 2024
Category: IT
As 2023 comes to an end, we look back at some of the biggest trends and technological advancements it had to offer, as well as delving into 2024 and beyond.
Published: December 8, 2023
Category: Social
Here are our four key steps to ensuring you are protected from Christmas cyber-attacks with the help of cyber security awareness testing and training for employees.
Published: November 20, 2023
Category: Cyber security
A cyber attack can be as simple as one employee clicking on the wrong email, so why do so many companies choose not to train their employees?
Published: October 16, 2023
Category: Cyber security
The internet of things is set to revolutionise retail store set up, operations, stock management, purchase tracking and customer experience. Let’s take IoT to the shop floor…
Published: September 26, 2023
Category: IT
As the social housing sector awaits a much-needed digital overhaul, we discuss the benefits of SASE and how it can be utilised to revolutionise this sector.
Published: September 20, 2023
Category: IT
Cyber-attacks are on the rise. Every year sees more and more companies infiltrated by new hacking schemes, costing them valuable time and money.
Published: September 4, 2023
Category: Cyber security
As the Internet of Things continues to revolutionise the recruitment world, employers and employees look to offer a more streamlined and efficient technological approach.
Published: August 30, 2023
Category: IT
The benefits of implementing IoT devices into your business, how they can communicate with one another seamlessly and what the future holds for interconnected devices.
Published: July 25, 2023
Category: IT
As the PSTN switch off fast approaches, and businesses begin to switch from legacy copper lines, we look at some of the benefits of next-gen technology.
Published: June 29, 2023
Category: Connectivity
The security landscape is constantly evolving, and as a business, you must adapt. Understand why a Zero Trust strategy is critical to securing your company's data and improving efficiencies.
Published: May 4, 2023
Category: Cyber security
As the PSTN switch off comes closer, many businesses wonder what the changes mean and how any disruption can be minimised. Focus Group can take the hassle out of switching - see how.
Published: April 4, 2023
Category: Telecoms
Microsoft recently surveyed over 1200 companies to discover their cloud goals and challenges for 2023. Take a look at some of the key takeaways from the report.
Published: March 30, 2023
Category: IT
Exploring the effect cyber attacks can have on even the biggest brands and what preventative measures Focus Group can deploy to help keep your business safe.
Published: March 16, 2023
Category: Cyber security
Dedicated to recognising the achievements of female academics, adventurers and activists – we celebrate all those who have shaped today's society.
Published: March 8, 2023
Category: Social
As customers are becoming more selective with their spending and now demand excellent customer service, is it time for your business to adopt a contact centre solution?
Published: March 3, 2023
Category: Telecoms
Problem is many retailers lack the flexibility that’s needed to respond fast to evolving consumer and operational needs. And that’s where SD-WAN for retail comes in.
Published: February 20, 2023
Category: Connectivity
Discover the future of retail systems and how your retail business could be making the most of connected technology to enhance your operations in the retail sector.
Published: February 15, 2023
Category: Connectivity
28th January marks Data Privacy Day - the international day launched to empower people and businesses, build trust and respect privacy.
Published: January 28, 2023
Category: Social
Accelerating business growth & improving efficiency are as important as ever. So how will the current ‘cost-crisis’ impact in 2023?
Published: January 11, 2023
Category: Social
In the last few years, businesses have had to adapt to an entirely new way of working. Due to the significant impacts of the pandemic on daily life...
Published: November 21, 2022
Category: Telecoms
Often hailed as the ‘digital office king’, and probably the most used digital suite of tools in the working world, Microsoft 365 hosts the most useful and business-ready products on the market today.
Published: March 7, 2024
Category: IT
As a digital presence is a natural part of growing any enterprise today, it is essential that business owners have reliable cyber security measures in place to avoid costly damage.
Published: October 25, 2022
Category: Cyber security
The UK has a longstanding productivity problem. In the last decade, rates of productivity growth have slowed significantly, with ‘real wages’ no higher than their counterparts.
Published: October 25, 2022
Category: Social
There’s no denying that COVID-19 changed how we all think about the workplace. With the rise of hybrid working the future of work is more online than it is physical.
Published: October 3, 2022
Category: Social
Business relocation brings about many positives such as new starts, happier staff and a better location. It is also the ideal time to take a long, hard look at what technologies you employ.
Published: September 2, 2022
Category: Social
Digital transformation benefits every aspect from your business, from your employees and team morale to productivity and customer service.
Published: March 7, 2024
Category: Social
Get the most from Azure Virtual Desktop and unlock its benefits from this short guide. Find out more about IT and collaboration solutions with Focus Group.
Published: March 7, 2024
Category: IT
It’s time to give your small business a big voice with a high-performance phone system that’s future proof and delivers the experience your customers deserve. Find out how here.
Published: August 2, 2022
Category: Telecoms
What does the future of communication look like for SME businesses? We take a look at the latest solutions designed to take your business beyond the PSTN switch-off.
Published: August 2, 2022
Category: Telecoms
Is it time to take your enterprise infrastructure to the next level? Our complete guide to communication solutions takes look at the technologies you need to embrace for digital transformation.
Published: August 1, 2022
Category: Commercial
Retail is a top target for cyber-attacks, thanks to the vast amount of data and payments processed online. We explain why cyber security for your retail business should be a priority.
Published: May 31, 2022
Category: Cyber security
Maintaining a healthy IT infrastructure is vital to any business so regular IT health checks should be top of the ‘to-do’ list to ensure your IT infrastructure is fighting fit!
Published: May 17, 2022
Category: IT
Choosing the right phone systems for hybrid working will support this new ‘norm’, unlock untapped business potential, increase efficiency and guarantee brilliant communication!
Published: April 20, 2022
Category: Telecoms
Is your organisation fighting fit? We explore the evolution of the telehealth industry and the role of technology in the healthcare, medical and pharmaceuticals sector.
Published: April 14, 2022
Category: Telecoms
COVID-19 saw law firms of all shapes and sizes face the unprecedented challenge of migrating operations from the office to home working, overnight.
Published: April 11, 2022
Category: Commercial
Discover the future of wide area network connectivity and how it can help elevate service and productivity levels across the hospitality industry.
Published: April 6, 2022
Category: Connectivity
Buzzword or business brilliance? We explore the current challenges businesses face in technology and collaboration, and how UC solutions can help.
Published: April 1, 2022
Category: Commercial
‘Roam like home’ is no more! The extra cost of using a mobile in the EU is making a comeback, with UK mobile operators reintroducing roaming fees in 2022.
Published: March 25, 2022
Category: Mobile
Find out how to deliver not just good, but GREAT customer experiences, with a level of engagement and open channels of communication that today’s shoppers expect.
Published: March 24, 2022
Category: Telecoms
In recent months we’ve seen considerable increases in a number of our key supply chains. Let’s take a look at why this trend is expected to continue through 2022.
Published: March 10, 2022
Category: Brand
Responsible for keeping an education establishment connected? Embrace UC and ensure teachers, parents and pupils stay in touch. At all times...
Published: February 25, 2022
Category: Telecoms
Looking for superfast, reliable and secure business broadband? Read our guide for everything you need to know about leased line connectivity for optimal business internet access.
Published: February 17, 2022
Category: Connectivity
If you’re not familiar with the ins and outs of the ‘cloud,’ it can be a minefield when wading through the terminology. We’re here to present the facts about cloud technology.
Published: December 20, 2021
Category: IT
Over 90% of security incidents are inadvertently caused by employees being targeted by cybercriminals. A chilling fact right? Find out how to avoid becoming part of the stats.
Published: December 13, 2021
Category: Cyber security
Focus Group is here to make sure you’re ‘in the know’ about this hosted technology and why it’s time to consider switching before the big BT switch off for UK customers.
Published: November 15, 2021
Category: Telecoms
It’s time to talk SIP trunking. Let us introduce you to what it is, how it works and the most frequent questions surrounding this unified communications technology.
Published: October 19, 2021
Category: Telecoms
Schools and higher education settings continue to be high-value targets for criminals. It’s time to discover the cyber security threats and how to protect against them.
Published: September 28, 2021
Category: Cyber security
Did you know that Office 365 is now known as Microsoft 365? Find out what’s brought about the name change and why its updated suite of applications is a business game-changer.
Published: March 7, 2024
Category: IT
Upgrading your healthcare telephony solutions can help communication and service in care homes. Is it time to make the switch to a cloud-based phone system?
Published: September 15, 2021
Category: Telecoms
The evolution of technology has seen the growth of new devices, industries and services, from cloud computing solutions to unified communications. Let’s find out more.
Published: August 23, 2021
Category: Commercial
Here you’ll find everything you need to know about cloud-based phone systems and VoIP solutions to help you make the right choice for your business.
Published: August 10, 2021
Category: Telecoms
With UK ‘Freedom Day’ on the horizon, forget about the term ‘working from home’ or an ‘office-based workforce’. It’s time to start talking about hybrid working.
Published: June 23, 2021
Category: Commercial
The Best Companies results are in! We are pleased to announce we have been awarded the title of one of the best 100 Companies to work for in the UK in 2021.
Published: May 25, 2021
Category: Brand
Do you know which act of parliament incorporated GDPR post Brexit? Educate yourself on the rules and regulations surrounding UK GDPR.
Published: May 10, 2021
Category: Cyber security
With the Openreach PSTN switch off now well under way, it’s important for UK businesses to future proof and get ready for an all-IP future.
Published: May 6, 2021
Category: Telecoms
Your passwords are the key to protecting your information. Learn how to be a better password manager and keep your accounts secure.
Published: May 6, 2021
Category: Cyber security
We explore what happens to the European data protection law, GDPR, after we leave the EU. Do UK-based businesses still have to comply?
Published: May 4, 2021
Category: Cyber security
What is the Dark Web, how is it accessed and what is found on Dark Web websites? We dive into the Dark Web so you don’t have to, and share our recommendations for protecting your business.
Published: April 27, 2021
Category: Cyber security
We’re delighted to welcome HighNet Telecom to the Focus Group family. HighNet expands our reach in Scotland, with offices in Inverness and Glasgow.
Published: April 13, 2021
Category: Brand
In this guest blog, our Co-founder and Director - Chris Goodman - takes a look at employee wellness and the return to work post-pandemic.
Published: August 3, 2020
Category: Brand
With some 290 million potentially harmful emails being sent every day, how do you safeguard your business and employees? Let’s find out.
Published: April 20, 2020
Category: Cyber security
In this blog, Mark Norris, our resident expert when it comes to IT security, details the trials and tribulations of working from home, including the absence of office magicians!
Published: April 20, 2020
Category: Cyber security
With a third of the global population in lockdown as a result of the Coronavirus, it’s no wonder that millions of people are turning to Teams. Here’s why…
Published: April 7, 2020
Category: IT
In lockdown with your kids? Worried about home schooling? Microsoft 365 can help with the tools to facilitate better, more productive learning during challenging times.
Published: March 31, 2020
Category: IT
Thanks to Covid-19, the Focus Group team are now working from home. Find out how we’ve equipped every employee with essential technology to stay connected.
Published: March 31, 2020
Category: Social
In these strange, almost unbelievable, times, Focus Group’s team is resolute the show must go on! Finding new ways of working and maintaining contact with colleagues is key.
Published: March 30, 2020
Category: Social
Working from home? We explore the benefits of Office 365 for remote working, including how your business can benefit from enhanced collaboration and connectivity.
Published: March 26, 2020
Category: IT
The pandemic is unprecedented problems for businesses across the globe. We collate all the essential business info you need to safeguard your operations.
Published: March 23, 2020
Category: Social
Stay safe online! Mark Norris, IT Security Manager at Focus Group, highlights how remote workers should stay vigilant to online hackers and scams.
Published: March 20, 2020
Category: Cyber security
Floods, fires, power-cuts and theft could all damage your business. A ‘Disaster Recovery Plan’ will protect your company and limit data loss.
Published: January 29, 2020
Category: Commercial
What does the traditional telephone switch-off means for your business? In a nutshell, it’s a brilliant chance for your business to move to cloud-hosted or VoIP telephony.
Published: January 17, 2020
Category: Telecoms
Safe, speedy and reliable wireless connection can improve journeys, boost customer experience and give travel operators multi-transport solutions.
Published: December 17, 2019
Category: Connectivity
Are more companies using chatbots and artificial intelligence for customer service? We discuss the use of AI and live chat in Contact Centres.
Published: December 10, 2019
Category: Telecoms
Here we explore how Brexit will affect the UK’s gas and electricity supply and how to protect your company against a rise in energy bills when we leave the EU.
Published: December 2, 2019
Category: Energy
