Customer Area

Get the help you need, when you need it. Speak with an expert or manage it yourself with helpful FAQs and guides.

Pay Online

Make a payment via our simple to use portal.

Pay Your Bills Online

Online Billing

View invoices in our online billing application to view cost breakdowns.

Check Account Activity

Help & Support

We've compiled a range of tools to assist you with your query.

Help & Support

Service Issues

Click here for our Fault Handling Policy document and advice relating to service interruptions.

Service Issues FAQs

How to videos

Find links to an ever-growing directory of videos that can help you understand some of the more detailed aspects of Focus Group products.

Product Videos

Holiday Hours

Stay informed about opening times and configuration requests over the holiday period.

Holiday Information


Excellent company to do business with! Their customer care and service is fantastic! Would highly recommend this company!


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We are always here to help. Give us a call on 0330 024 2000 today!

For customer service: customerservice@focusgroup.co.uk

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