Customer area

Get the help you need, when you need it. Speak with an expert or manage it yourself with helpful FAQs and guides.

Pay online

Make a payment via our simple to use portal.

Pay your bills online

Online billing

View invoices in our online billing application to view cost breakdowns.

Check account activity

Help and support

We've compiled a range of tools to assist you with your query.

Help and support

Service issues

Click here for our Fault Handling Policy document and advice relating to service interruptions.

Service issues FAQs

How to videos

Find links to an ever-growing directory of videos that can help you understand some of the more detailed aspects of Focus Group products.

How to videos

Holiday hours

Stay informed about opening times and configuration requests over the holiday period.

Holiday information


Join one of our product webinars and find out how you can take advantage of you our solutions

View webinars

We are always here to help. Give us a call on 0330 024 2000 today!

Contact us

For customer service: customerservice@focusgroup.co.uk