xs

sm

md

lg

xl

Customer area

Get the help you need, when you need it. Speak with an expert or manage it yourself with helpful FAQs and guides.

Customer support

We’re here to provide all the information and support you need, when you need it. Contact one of our in-house support team via InFocus, our customer portal, join our FREE webinars or take a look at our helpful FAQs and user guides below.

InFocus logo

InFocus is the gateway to your Focus Group account and provides an easy way to reach our dedicated support team. Designed to put you in complete control, the InFocus portal provides all you need to manage your account; all on one easy-to-access platform. You can update your account information, view your bills, contact one of the team using the Live Chat feature and, if the need arises, you can quickly raise a support ticket and review its progress.

Go to customer portal

Outsourced It Support

Help & support

Focus Group

Webinars

Join one of our product webinars and find out how you can take advantage of you our solutions.

Discover more >

Focus Group

How to videos

Get the support you need quickly and easily with our online videos.

Discover more >

Focus Group

Pay online

Make a payment via our secure and simple to use payment portal.

Discover more >

Focus Group

Information

Policy information and other useful resources relating to our services.

Discover more >

Focus Group

Configuration guides

View and download our phone system network configuration guides.

Discover more >

Focus Group

 

Focus Group

 

Focus Group

 

Focus Group

Billing and invoices

Click here for information relating to customer invoices and payments.

Discover more >

Focus Group

General FAQ's

Click here for our most frequently asked questions and guidance on solutions.

Billing FAQ's >

Focus Group

Service FAQ's

Click here for our Fault Handling Policy document and advice relating to service interruptions.

Discover more >

Focus Group

 

Focus Group

Service status noticeboard

Get an overview of network issues, outages and maintenance programmes ongoing throughout our network.

Service status >

Focus Group

Core supplier network

Get an overview of network issues, outages and maintenance programmes on our core supplier network.

Service status >

Focus Group

Hosted voice services

Get an overview of network issues, outages and maintenance programmes on our hosted voice services.

Service status >

Focus Group

Inbound platform services

Get an overview of network issues, outages and maintenance programmes on our inbound platform services.

Service status >

Focus Group

SIP trunk/PBX services

Get an overview of network issues, outages and maintenance programmes on our SIP trunk/PBX services.

Service status >

Focus Group

Broadband services

Get an overview of network issues, outages and maintenance programmes on our broadband services.

Service status >

Focus Group

Ethernet services

Get an overview of network issues, outages and maintenance programmes on our ethernet services.

Service status >

Focus Group

Mobile services

Get an overview of network issues, outages and maintenance programmes with our mobile network supplier and services.

Service status >

Focus Group

IT services

Get an overview of network issues, outages and maintenance programmes on our IT services.

Service status >

Focus Group

ISP Network

Get an overview of network issues, outages and maintenance programmes on our ISP network.

Service status >

Focus Group

 

Focus Group

 

Focus Group

Opening Hours

Support: 24x7x365*
Sales: Monday – Friday 09:00 – 17:30
Customer services: Monday – Friday 09:00 – 17:30
Saturday: Closed
Sunday: Closed

*Charges May Apply

Focus Group

Holiday opening hours

Stay informed about opening times and configuration requests over the holiday period.

Learn more >

Focus Group

 

Focus Group

 

Focus Group
Focus Group
Focus Group
Focus Group

We are always here to help. Give us a call on 0330 024 2000 today!

Contact us