Customer area
Get the help you need, when you need it. Speak with an expert or manage it yourself with helpful FAQs and guides.
Customer support
We’re here to provide all the information and support you need, when you need it. Contact one of our in-house support team via InFocus, our customer portal, join our FREE webinars or take a look at our helpful FAQs and user guides below.
InFocus is the gateway to your Focus Group account and provides an easy way to reach our dedicated support team. Designed to put you in complete control, the InFocus portal provides all you need to manage your account; all on one easy-to-access platform. You can update your account information, view your bills, contact one of the team using the Live Chat feature and, if the need arises, you can quickly raise a support ticket and review its progress.
Help & support
Resources
Webinars
Join one of our product webinars and find out how you can take advantage of you our solutions.
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How to videos
Get the support you need quickly and easily with our online videos.
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Pay online
Make a payment via our secure and simple to use payment portal.
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Information
Policy information and other useful resources relating to our services.
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Configuration guides
View and download our phone system network configuration guides.
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FAQ's
Billing and invoices
Click here for information relating to customer invoices and payments.
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General FAQ's
Click here for our most frequently asked questions and guidance on solutions.
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Service FAQ's
Click here for our Fault Handling Policy document and advice relating to service interruptions.
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Service status
Service status noticeboard
Get an overview of network issues, outages and maintenance programmes ongoing throughout our network.
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Core supplier network
Get an overview of network issues, outages and maintenance programmes on our core supplier network.
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Hosted voice services
Get an overview of network issues, outages and maintenance programmes on our hosted voice services.
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Inbound platform services
Get an overview of network issues, outages and maintenance programmes on our inbound platform services.
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SIP trunk/PBX services
Get an overview of network issues, outages and maintenance programmes on our SIP trunk/PBX services.
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Broadband services
Get an overview of network issues, outages and maintenance programmes on our broadband services.
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Ethernet services
Get an overview of network issues, outages and maintenance programmes on our ethernet services.
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Mobile services
Get an overview of network issues, outages and maintenance programmes with our mobile network supplier and services.
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IT services
Get an overview of network issues, outages and maintenance programmes on our IT services.
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ISP Network
Get an overview of network issues, outages and maintenance programmes on our ISP network.
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Opening hours
Opening Hours
Support: 24x7x365*
Sales: Monday – Friday 09:00 – 17:30
Customer services: Monday – Friday 09:00 – 17:30
Saturday: Closed
Sunday: Closed
*Charges May Apply
Holiday opening hours
Stay informed about opening times and configuration requests over the holiday period.
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