PBX phone systems for your business

As its name suggests, an on-premise Private Branch Exchange [PBX] phone system is located in your office or on your business premises. It’s a private telephone network, meaning you’re always in control, and any user of the PBX phone system can communicate internally and externally. Each member of the team can have their own direct dial number, handset and voicemail. PBX offers powerful call management features such as call routing, call transfers, call recording, call queuing, comfort messages, on hold music and voice menus. Plus, as your business grows, an on-premise phone system can grow with you.

Focus Group delivers the very latest in powerful on premise PBX phone system solutions, in partnership with all the leading providers of telecoms technology. Whatever your requirements, we have the solution to take your business communications to the next level.

Man picking up telephone
Man looking at telephone

Cloud enabled office phones

Cloud PBX offers businesses with a flexible and scalable solution for managing their inbound and outbound communications. With VoIP enabled PBX handsets, businesses can take advantage of voice over internet technology to eliminate the need for physical hardware and infrastructure to support communications, as the entire system is hosted and maintained in the cloud. As a result of this businesses can easily add or remove phone lines, extensions, and features as their needs change and they expand, without the hassle of purchasing and installing new equipment.

Cloud enabled PBX phone system handsets also provide a range of advanced features such as auto-attendant, call routing, voicemail, and call analytics, to enhance your call management capabilities and improve customer service. The cloud-based nature of the system allows employees to access their phone system from anywhere with an internet connection, then switch back to their desk phone when they are in the office, enabling remote working and increasing the flexibility of your workforce.

Benefits of PBX phone systems

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Budget friendly

A comprehensive on-premise phone system enables a business to invest in a solution that will deliver one network to cover all its communication needs. As you grow, on-premise systems can easily scale up to accommodate increased call volumes and user requirements, so no costly upgrades or migrations, meaning it’s a long-term solution for unified communications.

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The power of an on premise phone systems lies in its ability to support the communication requirements of businesses no matter what their size or requirements, from a handful of employees to thousands, on premise phone systems are quick to deploy meaning everyone in your organisation can be up and running in no time. A PBX solution will also support remote working with call routing to mobile devices and dynamic extensions.

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Customer focused

An on premise PBX phone system comes hand-in-hand with a wealth of powerful call management features which enable inbound calls to be dealt with efficiently and professionally. Automatic call distribution and pre-recorded messaging will ensure customers are directed towards the right department to deal with their call, whilst comfort messages, call recording and voicemail will manage caller expectations.

What is the best office phone system for my business?

Opting for an on-premise phone system can mean different things, since there are a few providers for you to choose from. Depending on the number of employees, the type of call tracking system you’re looking for, or even the holding messages, the system you choose should work for you. Take a look through and see all the providers that Focus Group offer.

Mitel Phone systems

Simple, yet comprehensive. Mitel offers hosted PBX on-premise business phone systems that are flexible, dynamic and suitable for any business in the market for a solution that delivers unified communications. With cloud-based options that protect you for the future, hybrid working has never been easier.

Mitel on-premise phone system
Man using Mitel on premise phone system in office
Woman using Ericsson-LG phone system

Ericsson-LG Phone systems

Ericsson-LG is an industry leader with research and technical innovation at the heart of the brand. Ericcson LG presents reliable, resilient and feature-packed communications platforms for both SME and Enterprise businesses.

LG on-premise phone system

Avaya Phone systems

Avaya IP Office is a scalable phone system that will grow together with your business. Affordable, flexible and powerful – you select the call management features that are right for your business and add new capabilities as your business evolves. An Avaya phone system will enhance both connectivity, productivity and customer service levels, and in turn deliver meaningful results.

Avaya on-premise phone system
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Telecoms partner logos
Telecoms partner logos

Frequently asked questions

An on premise PBX phone system provides businesses with the functionality and call management features required to manage multiple inbound and outbound calls simultaneously. Which isn’t of course possible if using a residential landline or business mobile phone. Call routing, individual extension numbers, auto attendant and so on are all common call management features available with an on premise phone system.

A PBX phone system (which stands for Private Branch Exchange) is a private phone network which is usually used within a company or organisation.

An on-premise phone system can be analogue, digital or cloud-hosted. The traditional analogue phone system uses PSTN (public switched telephone network) lines, whilst a digital solution uses an internet connection. A cloud phone system uses internet based software which is based and maintained in the cloud, rather than using a server.

The main difference between a hosted cloud phone system and an on-premise phone system is who owns and manages the phone system hardware and software. With on-premise PBX, you will own, manage and maintain the system. With a hosted solution, it is owned and managed by the provider and it will be managed in the cloud and connected to your team entirely over the internet.

A PBX allows companies to communicate over channels like VoIP, ISDN or analog. A PBX also allows you to have more phones than physical phone lines.

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Customer stories

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Eyesite Opticians

Eyesite Opticians appointed Focus Group to install a modern telephony solution, to combat the issues of an ageing system.

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UniCredit Group

Focus Group is a strategic technological partner to UniCredit, successfully implementing Cisco’s UC solutions.

Coty Tile


Focus Group has been working with Coty for over a decade now, to deliver essential business technology, as its Cisco partner of choice.

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