What is the Avaya phone system?

Avaya IP Office is a scalable phone system that will grow together with your business. Affordable, flexible and powerful – you select the call management features that are right for your business and add new capabilities as your business evolves. An Avaya phone system will enhance both connectivity, productivity and customer service levels, and in turn deliver meaningful results.

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Benefits of an Avaya phone system

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Easy-to-use reporting lets you see how effectively your communications are working for your team, your customers and your business. Use built in reports or create your own, bespoke dashboard to deliver the insight you need.

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Avaya is a scalable phone system which will grow with your business. A flexible and powerful choice for business communications, you select the features that are right for your business today and add new capabilities are you take your business into the future.

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Fully supported

Our UK-wide network of telecoms engineers and technical support teams have unrivalled industry experience and their expertise is second to none. As Avaya experts, we’re equipped to install your new telecoms solution and here to provide ongoing technical support and maintenance services. At all times.

Features of an Avaya handset

Avaya softphone

In a digital world, flexible communications solutions are essential. Avaya softphones – software-based phone systems – will deliver VoIP enabled voice calling together with a myriad of additional benefits. Gone are the days when business phone calls had to be made from your desk!

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Avaya PBX

Flexibility comes as standard with an Avaya PBX phone system. Choose a configuration that matches your infrastructure needs and grows, and evolves, as your business does. It’s a phone system that’s fit for the future.

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Avaya IP office

Through Avaya IP Office, you can simplify business communications and enhance collaboration. The Avaya specialists at Focus Group will help you move from being just connected, to being truly productive. Meaningful results are just a step away with Avaya.

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Telecoms partner logos
Telecoms partner logos

Frequently asked questions

An Avaya phone system uses a converged network that allows for both data and voice communications. Their IP based technology connects your business infrastructure through an IP based connection to allow for VoIP compatibility. That means you can grow your business without adding more cables or more phone lines while using a complete business communication system.

Avaya PBX phone systems provide smart button placement, customizable interfaces and the latest in wireless technologies. Designed to be used anywhere, businesses can enhance their communications to make operations easier and more productive.

Yes, Avaya IP office is an on-premise PBX phone system that fully integrates with VoIP technologies to provide a fully internet based ISDN alternative.

Focus Group
Focus Group
Focus Group

Customer stories

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Hurstpierpoint College

Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.


Haven House

Haven House appointed Focus Group to review its energy services, simplify its supplier relationships and deliver critical cost savings.

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Liberty Living

Focus Group manages a hosted phone system for this busy accommodation provider, to ensure seamless communication.

Switch to Focus Group by calling 0330 024 2003

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