Carers First
A VoIP business phone solution delivered by Focus Group now connects over 16,500 Carers First staff with their patients.
Telecommunications solutions
Business phone systems
Your business telephone system not up to scratch? Whether you're looking for a cloud-based VoIP or on-premise phone system, Focus Group can deliver market leading telecommunications solutions and help transform your business. With the 2025 Openreach PSTN switch off underway its time to upgrade your phone system.
VoIP phone systems
Voice over Internet Protocol (VoIP) solutions take your business telecommunications to the next level. A revolutionary alternative to the traditional public switch telephone network (PSTN), brought to you by Focus Group, offers you cost-effective, agile and secure call management power from anywhere at any time.
PSTN switch off
The Public Switched Telephone Network (PSTN) is in the process of switch-off as it no longer serves the demands of communication businesses need to meet supply and demand. The team at Focus Group are here to guide your business through the transition and help ensure your business is ready for the future of communication.
On-premise phone systems
A private telephone network that puts you in control of your business telecoms. Capable of creating cost-savings and a versatile scalable option, PBX phone systems allow both internal and external communication with ease. Whatever your requirements, we have the solution to take your business communications to the next level.
Business phone numbers
Are you looking to promote your business in a specific area or nationwide? Telecoms with Focus Group puts you in the position to choose the most memorable number for your business that matches your needs and raises your business profile in the UK and across the world, so your customers can reach you, wherever you are.
SIP trunking
Session Initiation Protocol is a telephony technology that offers businesses an express suite of unified communication solutions through an internet connection. Business telecoms of this kind offer opportunities to increase business capabilities, cut costs and drive scalability within your workforce and productivity levels.
Horizon VoIP phone system
Focus Horizon is a cloud-based system, built for business. As a scalable and agile telecoms solution with an impressive repertoire of call management features and an easy-to-use web interface, Horizon from Focus Group puts you in complete control with a cost-effective function, perfect for businesses of every shape and size.
Microsoft Teams telephony
If you think Teams is just for internal communication? Think again. Make and receive calls from Microsoft Teams or completely replace your existing PBX system with the Microsoft Teams phone system. A business telecoms solution offering flexibility, scalability and reliability in one easy-to-use platform.
PhoneLine+
A futureproof business telecoms solution boasting new digital telecoms technology that answers the call for a smart, digital phone system ahead of the PSTN switch-off in 2025. See how Focus Group can transform and simplify the set-up of your small business telecommunications in seconds with PhoneLine+ VoIP.
3CX phone system
The next-generation business telecoms solution. 3CX can grow with your business as a fully scalable, agile and affordable telephony solution. With the aim of making communication simple, this outstanding business communication tool is enabling businesses of all sizes to embrace voice, video, messaging and chat.
Cloud hosted telephony
Cloud phone systems are creating cost-effective, reliable solutions that are packed with call management features to increase productivity in teams. Empowering your staff with tools that take the stress out of keeping connected allows them to focus on what really matters, your core business objectives.
Think Healthcare
Think Healthcare is an award-winning patient contact management solution, designed by NHS specialists, to help GP surgeries, PCNs, clusters, ICBs and health boards improve patient access and maximise QOF performance measures using cloud-hosted telephony - the latest contact centre software and integration.
Video & conference calling
Adopt comprehensive call and video conferencing solutions and unleash the power of collaboration. Connecting is made easy from any location with video and conference calling solutions. Our relationships with market-leading technology providers across the UK will ensure you have options to suit every budget.
Linkpay+
Avoid payment processing problems with this secure card payment solution. Delivered by the experts at Focus Group, Linkpay+ is the latest solution for quick, secure and convenient payments on any device and any channel. Simple, smart and security-driven technology, at your fingertips. Find out more.
Business lines and calls
Cost-savings from competitive packages and telecoms business solutions that truly make a difference, Focus Group are on hand to help find you the best package possible for all of your business telecom needs. Unlimited calls with a virtual landline that remains reliable and secure through the delivery of every service.
Toll fraud prevention
Your phone system is an essential gateway to your business, so it is critical to keep it protected against illegal toll fraud. Whether you have an analogue, digital or IP-based system, fraudsters can hack and hijack your phone system in seconds. Our simple bolt-on protects your company’s telephony from toll fraud.
Phone system maintenance
Ensuring your lines of communication are open at all times is fundamental to the success of your business. Maintain your phone system with 24/7 support services from our trusted telecom engineers and reap the benefits of reliable and capable connections that form an essential element of your customer experience delivery.
Contact Assist
Rapid advances in modern communication and computing are forcing healthcare providers across the UK to switch gears and deliver on growing patient expectations. With Contact Assist, data capture works in your favour to streamline call handling, simplify outbound communication and speed up verification with intuitive tools.
Horizon Contact
Cloud contact centre Horizon Contact will help your business improve its customer service as you continue to grow. Your inbound and outbound calls, web chat and email integrate for a truly seamless experience. Complex routing is simplified so you can deliver first-class care from informed and motivated agents.
Contact centre solutions
Explore the plethora of contact centre solutions that Focus Group offers and choose one that best suits the requirements of your business, from the agile and sophisticated Five9 call centre solution that utilises AI and automation to the affordable and easy-to-use Horizon-based phone system - we have it all.
Hurstpierpoint College
Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.
Peter Taylor Architects
With a multiple site portfolio, Peter Taylor Architects needed to establish a secure, agile and future-proof telecoms system.
