Digital transformation consulting & solutions

A digital transformation will revolutionise the way you work; keep your operations at the cutting edge of technological innovation; enable an agile workforce; increase efficiency and enhance customer delivery.

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What is digital transformation?

Digital transformation is the process of integrating digital technologies into all areas of business, to create new - or update existing – business processes, operations, communications and customer experiences. It enables you to embrace intelligent, tech-facilitated systems across your business operations – allowing you to become more efficient and more productive.

Digital transformation can mean anything from IT modernisation, such as a shift to cloud computing, or a move from paper based records to spreadsheets, to the implementation of a hosted phone system or harnessing the power of new technology to interact with customers in more efficient ways e.g. via live chat. The customer of today expects to be able to reach you at the touch of a button, anytime and anywhere, so it’s vital to ensure your business is always on and ultra-responsive.

The importance of digital transformation >

Digital transformation strategy

How can Focus Group transform your business?

As experts in our field, we will assess your specific business requirements and work with you to implement a bespoke digital transformation strategy. We’ll work with you to employ industry-leading applications and innovative tools to ensure your team is equipped to deliver optimum efficiency and unrivalled service.

Diversify markets, optimise processes, integrate data, secure your operations and boost productivity – embrace digital transformation and futureproof your business. Agility, resiliency, productivity and a positive customer experience are the most important factors in determining the success of any business, irrespective of its size. A well-planned Digital Transformation strategy is essential to embracing the advancements of technology and key to achieving these ambitions.

Digital transformation process >

What are benefits of digital transformation?

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Reduced costs

The primary objective of business digital transformation is to invest in scalable applications that accommodate future growth and a modern workplace. Digital transformation benefits your business by reducing the expenditure on the operation and maintenance of a traditional IT hardware. In turn, freeing up budget that can be reinvested into customer-facing resources to increase sales, productivity and profitability.

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Improved productivity is key to business expansion and improving your ROI. The development of a digital transformation strategy and adoption of digital technology such as cloud-based data storage or hosted phone systems, ensures processes can be streamlined or enhanced to reduce manual effort and increase productivity levels, ensuring a return on your investment, and futureproofing your technology.

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A clear digital transformation strategy facilitates change and evolves business operations. It empowers employees to work collaboratively and efficiently, across multiple platforms…with ease. Digital technology will also enable your business to adapt and grow, as your business does, ensuring employees and customers are quickly and cost-effectively able to stay connected at all times, from any location.

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Enhanced service

Harness the power of technology to evolve the way you operate and deliver service to your customers. It enables you to embrace intelligent, tech-facilitated systems across your business operations, to optimise the customer experience and stay ahead of the competition.

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Digital transformation will empower your team to communicate, innovate and collaborate by arming them with the tools and technology to easily access data, applications, desktops, files and communication platforms from anyway, at any time and from any device.

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Put your business in a supremely agile position, with the ability to scale up alongside business growth or support operations across multiple locations. It delivers the flexibility to access your business data and communication platforms – fluently and efficiently.

Digital transformation strategy

Embracing your digital transformation involves a strategic blend of cultural and mindset shifts. At Focus Group, we’ve devised a step-by-step process to ensure your digital transformation is swift and seamless:


A critical moment in your digital transformation journey, ensuring we have all the data needed when formulating the best solution for your business strategies. Our team will meet with you to discuss immediate needs and business goals. We can discuss milestones and strategies alongside reviewing your current operations. This creates a foundation for your scaling solutions and bespoke needs.

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Digital Transformation Strategy Scope
Digital Transformation Strategy Create


Our team will design a comprehensive solution in relation to the agreed scope. Through frequent collaboration with experts across the Focus Group team, we will provide impactful and innovative design processes for your digital transformation strategy. Here, you can also review, question and experience the recommended technologies we’ve put in place work their magic.

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Our team will perform rigorous testing and provide training so that the digital transformation process is smooth and seamless for everyone interacting with the project. Furthermore, we will ensure the project and its success can be tracked throughout its entire process, recording any milestones achieved as the digital transformation occurs.

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Digital Transformation Strategy Implement
Digital Transformation Strategy Maintain


Delivery is only one part of the process; maintaining operations at an industry-high standard is just as vital. Through an agreed-upon maintenance schedule (which can be outside of work hours so disruption is kept to a minimum), we will continuously optimise and monitor your digital transformation journey.

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The future continues to bring innovative and groundbreaking solutions into the business landscape. Focus Group ensures the solutions provided in your digital transformation are scalable, adaptable and fit the requirements of your business. Always on the lookout for game-changing tech, we'll make the changes that fit your business's needs, without breaking your bank account.

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Digital Transformation Strategy Support

Digital transformation solutions

Free consultation service

Through a range of collaborative tools and scalable technologies, undergoing digital transformation will facilitate hybrid working, unrivalled connectivity, and unified communications, Focus Group specialises in providing cutting-edge technologies, cloud solutions, and software applications that enhance efficiency and drive innovation, for businesses of all sizes, at affordable prices. Our experts will analyse your existing technologies an build a journey for your business, creating a digital transformation strategy that will not only revolutionise your business, but futureproof your business to ensure your technology grows with your business.

Book your free consultation with our team of experts today, and find a digital transformation solution that answers all your business needs.

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Collaboration tools

Digital transformation plays a pivotal role in facilitating collaboration by providing businesses with the necessary tools and platforms to connect and engage with stakeholders seamlessly. Through the adoption of digital technologies, such as cloud computing, collaborative software, and communication tools, teams can collaborate in real-time, regardless of their physical location. This enables efficient sharing of information, ideas, and resources, fostering a culture of collaboration and innovation. Additionally, digital transformation empowers staff to break down communications barriers and promote cross-functional collaboration, enabling different departments to work together towards common goals. By streamlining processes and enhancing communication channels, digital transformation enhances productivity, accelerates decision-making, and ultimately drives business success through effective collaboration.

Microsoft collaboration tools >

Unified Communications

Unified Communications is all about interlinking your technology and your data, and connecting your people, communication systems, applications, cloud platforms and networks – seamlessly, across your entire business. From enterprise level to SME businesses, embracing Unified Communication solutions opens up new possibilities and whether it’s empowering your team with an effective digital workplace, or transforming the operations and management of your network infrastructure – we’ve got you covered when it comes to Unified Communications.

Unified communications >

Unified Communications
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Hybrid working

Hybrid working is a term we’ve all become familiar with by now, but this is a flexible form of working that, to absolutely work for your business, will require a cultural and technological shift - a new way of thinking and the adoption of digital technology. Or you risk your business being left behind as your competitors gain competitive advantage with improved efficiencies and agility.

Our digital transformation solutions will help your business unlock a powerful network which paves the way for your team to work flexibly, securely and efficiently, wherever they are. Coupled with the right technology – from communication platforms to mobile connections, you’ll always be connected and ready to embrace business in a hybrid working world.

Hybrid working >

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Frequently asked questions

Digital technology prepares your business for a smarter future by creating IT modernisation, such as a shift to communication platforms for efficient service delivery, harnessing the power (and security) of cloud-based tech and by developing the tools needed to support an efficient, agile workforce.

Digital transformation means starting with a strategy and creating a roadmap for the future. It means upgrading your business technology to facilitate growth and embracing a digital infrastructure that leverages automation and improves data security.

Digital transformation can include anything from IT modernisation, such as a shift to cloud computing, to the implementation of a hosted phone system or a transformational connectivity solution, to the installation of new technology to enable your team to interact with customers in new ways.

A digital transformation strategy is the planned and strategically deployed integration of technology into all areas of your business. It enables you to embrace intelligent, tech-facilitated systems across your business areas and fundamentally evolve the way you operate, communicate and deliver service to your customers.

Digital transformation prepares your business for the future with innovative technology facilitating smarter ways of working, streamlined communications, an efficient workforce, secure date and an enhanced customer experience.

There are four main components of digital transformation.

  • It starts with strategy – aligning the digital transformation effort with the overall strategy. Customer experience is key – focusing on developing a digital future that delivers unified communications and enhanced service.
  • Customer experience is key – focusing on developing a digital future that delivers unified communications and enhanced service.
  • Adopting a new way of working - Culture underpins the digital transformation to ensure the workforce is empowered by new technology and embraces new ways of working.
  • Data remains at the heart of digital transformation – using data to make informed decisions, enhance processes and support growth objectives. All stored securely in the cloud of course.

A digital transformation strategy is, in essence, a roadmap for short, medium and long-term digital transformation goals. It should be a step-by-step process:

  • This begins with aligning on the core objectives for digital transformation – answering the key questions of how, why, when and what digital transformation means for your business.
  • Focus next upon culture - your people should be at the heart of your digital transformation, ready to embrace new technologies and the accompanying benefits.
  • The next step is to determine a realistic timeline, to ensure the long-term success of your digital transformation. Map out the technology your business needs for a complete digital transformation – some may already be in place, others will need to be migrated or integrated into your overarching strategy.
  • Review options for technology partners and harness the power of their expertise to refine your digital transformation roadmap.
  • Implement and transform!

Three key areas of business need to be united for digital transformation – customer experience, operational processes and business models.

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Customer stories

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Sussex County Cricket Club

While the team focus on their performance on the pitch, Focus Group focus on providing essential technology services to the club.

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Focus Group has been working with Coty for over a decade now, to deliver essential business technology, as its Cisco partner of choice.

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Somerset House

Focus Group guided Somerset House through the adoption of a cloud-first strategy to enable a future-proof digital transformation.

Switch to Focus Group by calling 0330 024 2005

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