Sport & recreation
While the team focus on their performance on the pitch, Focus Group focus on providing essential technology services to the club.
Digital Transformation for Business
The future is digital. Delivering the power to evolve business, a digital transformation will revolutionise the way you work; keep your operations at the cutting edge of technological innovation; enable an agile workforce; increase efficiency and enhance customer delivery.
What is digital transformation in a business?
Digital transformation is the process of integrating digital technologies into all areas of business, to create new - or update existing – business processes, operations, communications and customer experiences. It enables you to embrace intelligent, tech-facilitated systems across your business operations – allowing you to become more efficient and more productive. Digital transformation can mean anything from IT modernisation, such as a shift to cloud computing, or a move from paper based records to spreadsheets, to the implementation of a hosted phone system or harnessing the power of new technology to interact with customers in more efficient ways e.g. via live chat. The customer of today expects to be able to reach you at the touch of a button, anytime and anywhere, so it’s vital to ensure your business is always on and ultra-responsive. As experts in our field, we will assess your specific business requirements and work with you to implement a bespoke digital transformation strategy. We’ll work with you to employ industry-leading applications and innovative tools to ensure your team is equipped to deliver optimum efficiency and unrivalled service. Diversify markets, optimise processes, integrate data, secure your operations and boost productivity – embrace digital transformation and futureproof your business. Agility, resiliency, productivity and a positive customer experience are the most important factors in determining the success of any business, irrespective of its size. A well-planned Digital Transformation strategy is essential to embracing the advancements of technology and key to achieving these ambitions.
Digital Transformation strategy
Research & plan
Regardless of your business size, sector or service, digital transformation success begins with the development of a transformation roadmap. It begins with understanding how it works, identifying what your business and your customers require, the potential obstacles to success, the objectives and the tools you can utilise to support your business on its digital transformation journey. This roadmap will provide you with a clear digital transformation plan and will be key to its success.
Creating change in your business
Digital transformation is the process of using digitalised information or data to make established ways of working simpler and more efficient. It isn’t about changing how you do business but how you can facilitate faster business, by improving operational processes; ensuring data is accessible and secure; enabling agile working with cloud-based communication systems and ultimately enhancing the experience for your customers. By partnering with Focus Group, we will draw out a roadmap for your SME digital transformation and be by your side as you undergo your digital transformation journey and achieve your goals.
The future of digital transformation
In today’s fast-evolving world, your business needs to be able to adapt and evolve in order to grow and thrive. Digital technology prepares your business for a smarter future by creating communication platforms for efficient service delivery, harnessing the power (and security) of cloud-based tech and by developing the tools needed to support an efficient, agile workforce.
One of the top digital transformation companies
As one of the UK's top digital transformation companies, we’re ready when you are. Our team of digital transformation specialists are ready to get to know your business and your ambitions. Ready to determine the digital architecture your business needs to reach its goals. Ready to deploy sophisticated technologies, thoughtfully planned and expertly supported. Ready to support the growth of your business. Now and into the future.
Digital Transformation services & solutions
Hybrid working
Hybrid working is a term we’ve all become familiar with by now, but this is a flexible form of working that, to absolutely work for your business, will require a cultural and technological shift - a new way of thinking and the adoption of digital technology. Or you risk your business being left behind as your competitors gain competitive advantage with improved efficiencies and agility.
Our digital transformation solutions will help your business unlock a powerful network which paves the way for your team to work flexibly, securely and efficiently, wherever they are. Coupled with the right technology – from communication platforms to mobile connections, you’ll always be connected and ready to embrace business in a hybrid working world.
Azure virtual desktop
Azure Virtual Desktop delivers a flexible cloud virtual infrastructure platform that securely delivers virtual desktops and remote apps, whilst enabling your business to retain maximum control and the upmost level of security. Talk to our digital transformation specialists about Azure Virtual Desktop and empower your employees to access FSI workloads from any device – with enterprise-grade security, compliance and performance from virtually anywhere.
Unified Communications
Unified Communications is all about interlinking your technology and your data, and connecting your people, communication systems, applications, cloud platforms and networks – seamlessly, across your entire business. From enterprise level to SME businesses, embracing Unified Communication solutions opens up new possibilities and whether it’s empowering your team with an effective digital workplace, or transforming the operations and management of your network infrastructure – we’ve got you covered when it comes to Unified Communications.
What are benefits of digital transformation?
Reduced costs
The primary objective of business digital transformation is to invest in scalable applications that accommodate future growth and a modern workplace. Digital Transformation benefits your business by reducing the expenditure on the operation and maintenance of a traditional IT hardware. In turn, freeing up budget that can be reinvested into customer-facing resources to increase sales, productivity and profitability.
Productivity
Improved productivity is key to business expansion. The development of a digital transformation strategy and adoption of digital technology such as cloud-based data storage or hosted phone systems, ensures processes can be streamlined or enhanced to reduce manual effort and increase productivity levels.
Agility
A clear digital transformation plan facilitates change. It empowers employees to work collaboratively and efficiently, across multiple platforms…with ease. Digital technology will also enable your business to adapt and grow, as your business does. Quickly and cost-effectively.
Enhanced service
Digital transformation harnesses the power of technology to evolve the way you operate and deliver service to your customers. It enables you to embrace intelligent, tech-facilitated systems across your business operations – allowing you to optimise the customer experience and stay one step ahead of the competition.
Accessibility
Digital transformation will empower your team to communicate, innovate and collaborate by arming them with the tools and technology to easily access data, applications, desktops, files and communication platforms from anyway, at any time and from any device.
Flexibility
Digital transformation puts your business in a supremely agile position, with the ability to scale up to support business growth or support operations across multiple locations. It delivers the flexibility to access your business data, systems and communication platforms – fluently, efficiently and securely.
Frequently asked questions
Why do businesses need digital transformation?
Digital technology prepares your business for a smarter future by creating IT modernisation, such as a shift to communication platforms for efficient service delivery, harnessing the power (and security) of cloud-based tech and by developing the tools needed to support an efficient, agile workforce.
What is needed for digital transformation?
Digital transformation means starting with a strategy and creating a roadmap for the future. It means upgrading your business technology to facilitate growth and embracing a digital infrastructure that leverages automation and improves data security.
What is an example of digital transformation?
Digital transformation can include anything from IT modernisation, such as a shift to cloud computing, to the implementation of a hosted phone system or a transformational connectivity solution, to the installation of new technology to enable your team to interact with customers in new ways.
What is digital transformation strategy?
A digital transformation strategy is the planned and strategically deployed integration of technology into all areas of your business. It enables you to embrace intelligent, tech-facilitated systems across your business areas and fundamentally evolve the way you operate, communicate and deliver service to your customers.
What is the impact of digital transformation?
Digital transformation prepares your business for the future with innovative technology facilitating smarter ways of working, streamlined communications, an efficient workforce, secure date and an enhanced customer experience.
What are the 4 main areas of digital transformation?
There are four main components of digital transformation.
- It starts with strategy – aligning the digital transformation effort with the overall strategy. Customer experience is key – focusing on developing a digital future that delivers unified communications and enhanced service.
- Customer experience is key – focusing on developing a digital future that delivers unified communications and enhanced service.
- Adopting a new way of working - Culture underpins the digital transformation to ensure the workforce is empowered by new technology and embraces new ways of working.
- Data remains at the heart of digital transformation – using data to make informed decisions, enhance processes and support growth objectives. All stored securely in the cloud of course.
What are the steps of digital transformation?
A digital transformation strategy is, in essence, a roadmap for short, medium and long-term digital transformation goals. It should be a step-by-step process:
- This begins with aligning on the core objectives for digital transformation – answering the key questions of how, why, when and what digital transformation means for your business.
- Focus next upon culture - your people should be at the heart of your digital transformation, ready to embrace new technologies and the accompanying benefits.
- The next step is to determine a realistic timeline, to ensure the long-term success of your digital transformation. Map out the technology your business needs for a complete digital transformation – some may already be in place, others will need to be migrated or integrated into your overarching strategy.
- Review options for technology partners and harness the power of their expertise to refine your digital transformation roadmap.
- Implement and transform!
What is required for digital transformation?
Three key areas of business need to be united for digital transformation – customer experience, operational processes and business models.
Sport & recreation
Focus Group is a long-time partner and supporter of Brighton & Hove Albion, helping the team both win off and on the pitch.
Hospitality
Focus Group guided Somerset House through the adoption of a cloud-first strategy to enable a future-proof digital transformation.
