Hospitality industry technology for your business

The experience a guest has within a hospitality industry setting can be make or break for repeat business and hospitality technology solutions now play an increasingly large role in creating great reviews, happy guests, and better revenue.

Talk to a specialist

How will hospitality industry technology adapt to future needs?

Guest expectations are no longer centred around simply finding somewhere to lay your head for the night; it’s about elevating the experience with innovative hospitality technology solutions – making a real connection. From hospitality technology solutions such as touchless check-ins to enhanced in-room communication, guests have become more demanding, expecting the highest WiFi and download speeds, the latest mobile devices and contactless technology – something that become increasingly popular due to the COVID pandemic.

At Focus Group we have extensive experience in the hospitality industry and the IT challenges it can face. We also have our finger on the pulse when it comes to new and emerging technologies, so whatever your requirement, we’re primed and ready to help you attract more guests, drive up customer loyalty and increase your profits!

Hospitality IT solutions

Hospitality technology solutions are integral in providing a seamless, guest experience and top notch service, so keeping everyone connected on whatever is the preferred smart device means having robust and reliable digital hospitality solutions that won’t let you down!

As a leading hospitality technology provider, we ensure your guests are connected anytime, anywhere, keeping them totally engaged during their visit. Whether it’s ubiquitous WiFi signal, coverage or performance or WiFi extenders, we will facilitate better guest and staff collaboration – and should something go wrong, we’ve got that covered, too.

We can implement backup and disaster recovery strategies to give you peace of mind and move everything to the Cloud should you be looking for an infrastructure with enhanced reliability and strengthen IT security.

Hospitality IT solutions:

Hospitality It

Internet in hospitality industry

Connectivity is crucial in the hospitality industry. If hotel guests can’t maintain a strong, consistent wireless connection- for all their devices and everywhere on a property – they might not be coming back!

We can help keep you firing on all cylinders with secure, reliable network connectivity for both guests and staff. We will deliver only the highest speeds to your door, guaranteeing optimum business performance, efficiency and low costs.

As your business grows and evolves, our solutions will adapt with you, giving you peace of mind that you have a truly future-proof solution.

Hospitality connectivity solutions:

Hospitality IT

Phone systems for hospitality

Hospitality staff demand a business phone system that’s easy to use and has the features to enable them to perform their day-to-day roles to the best of their ability.

With the hospitality industry fast realising the benefits of VoIP phone systems, you’ll be looking be looking for a provider to boost productivity and deliver value for money – that’s us! Our Focus Horizon product also offers businesses of any scale the ability to work smarter and faster, with a very comprehensive list of call management features and no hassle or burden of maintenance or upgrades.

However, if VoIP phone systems are not for you, we also work with leading industry partners to deliver Mitel hospitality phone systems and Avaya hospitality solutions are tailored specifically to handle the pressures and fast-pace of the sector, promoting unified communications for businesses of all sizes.

Telecoms for hospitality:


Cyber security in hospitality

We deliver unique cyber security that will help your business stay proactive rather than reactive should a cyber-attack present itself. Not only do we have the technology to protect you, but we also offer cyber security awareness training enabling you to educate dedicated members of staff to stay alert and flag up any infrastructure vulnerabilities.

Keeping customer information secure is absolutely key; failure to do so could leave you exposed and threaten the reputation of your business. We provide a wide range of cyber protect services & solutions that keep the darker side of the internet from costing you valuable time and money.

Hospitality cyber solutions:

Cyber Security

Mobile technology in hospitality industry

Mobile technology in the hospitality industry, and the presence of apps, is game-changing development with regards to better consumer service and engagement. The hospitality sector can enjoy the marketing potential; branding, guest loyalty, advertising and cross-selling, while guests benefit from a superior service that’s seamless, connected and inclusive thanks to chat bots, virtual assistants and IoT smart rooms that can deliver total comfort and convenience.

But in order to support this next level of guest experience, hospitality firms need the very latest mobile technology in terms of handsets and devices, business mobiles and mobile contracts that give them the power to work quickly and efficiently.

Whether you’re looking for cutting edge mobile technology or mobile broadband, we can equip your workforce and guests alike, providing you with flexible packages that work exactly the way you need them too!

Hospitality mobile solutions:

Hospitality Mobile

Energy efficiency in hospitality

Energy management is a big deal in the hospitality industry, with some 20,910 GWh consumed every year – that’s enough to power 1.2 million homes! Striking the balance between the comfort of guests and keeping a lid on business energy costs can be a challenge for management.

Time is a problem too; no business wants to waste valuable time on searching endless energy cost comparison sites in search of the best and most cost effective package. Our team of specialists in the Focus Rocket Energy division can do that for you! Let us handle the hassle of finding the most appropriate tariff, whether that’s fixed or flexible – and what’s more, we’ll continually review your accounts to make sure you’re always paying the best prices!

We have vast experience helping enterprise-sized businesses find the right energy solution for them, as well as providing a consulting service to help organisations make greener and cleaner energy decisions.

Hospitality energy solutions:

Hospitality Energy

Customer success stories

Hide Restaurant

Hide restaurant stay connected and secure, with a robust and reliable CCTV systems, along with a super-fast WiFi connection from Focus Group.


Pitch opens for business with a telecommunications system that is tailored to the needs of both them and their customers. Accompanied by a fully integrated on-premise security system.

Somerset House

Adopting a cloud-first strategy delivers a true digital transformation for the 18th century.

We partner with industry leading companies to benefit you

Focus Group Partner Logos Left
Focus Group Partner Logos Right

Switch to Focus Group by calling 0330 024 2000

Contact us