Microsoft Teams Phone System

Introducing the Microsoft Teams Phone System. That’s right, you can now make calls to any landline or mobile number, directly from your Teams app. From anywhere! It’ll display your business phone number, provide call insights and deliver all the other amazing benefits you’d expect from a business phone system.

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Can Microsoft teams be used as a phone system?

The simple answer is yes! A Microsoft Teams phone system provides a way to connect your telecoms services to Microsoft Teams, the power to call people outside of your Microsoft 365 business domain and the flexibility to access your calls from any internet-enabled device. In essence, a Microsoft Teams Phone System makes it easy for businesses to turn Teams into a powerful and flexible phone system by connecting it to a feature-rich resilient SIP platform.

Microsoft teams phone system features

How do Microsoft Teams phones work?

The telecommunication experts at Focus Group will take care of everything for you, in no time at all. Before you know it, the integration of the SIP trunks and an SBC (Sessions Border Controller) with your Microsoft 365 domain will provide your business with the power of the Microsoft collaboration tools, together with connecting you, Microsoft Teams and your teams to the outside world.

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How can teams replace a phone system?

A Microsoft Teams phone system is the perfect replacement for a traditional, in-house business phone system, which can be costly and difficult to maintain. Microsoft Teams integrated with a cloud-based telephony solution uses the internet for voice calls, instead of legacy copper based telephone lines. It’s cost-effective, reliable, scalable and packed with call management features and an abundance of business benefits.

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What are the benefits of a Microsoft Teams phone system?

Flexibility

Switch to a Microsoft 365 Teams Phone System and let Focus Group help your business grow with an easy-to-use, flexible, scalable, work-anywhere business communications solution.

Insight

The power (and the insight) is in your hands with the Microsoft 365 Teams phone system. With the integration of call and contact analytics offering unprecedented insight into how your call services are performing, you can optimise a game-changing, ultra-responsive customer experience.

Collaboration

Working on a single platform means your teams can manage a huge portion of their daily work all in one place – whether that’s liaising with customers over the phone, holding video meetings with suppliers, syncing calendars, discussing projects with colleagues using the chat function or sharing files. It’s all possible on Microsoft Teams with an integrated phone system.

Frequently asked questions

Do you need phone number for Microsoft Teams?

Yes, you’ll need a contact number, but you can keep and retain control of your existing inbound business phone numbers, using these via Microsoft Teams. You could even save money. The telecoms team at Focus Group are happy to review your existing services and review whether switching your lines could provide you with unlimited access to free UK calls.

Can I call a landline using teams?

Absolutely! You can call anyone, anywhere, and from any device using a Microsoft Teams with an integrated phone system. It’ll display your landline number to the call recipient and provide you with all the features you’d expect to receive with a traditional phone system.

What licenses do I need for Teams calling?

To make or receive phone calls to or from external phone numbers in Microsoft Teams, your business will need a Microsoft 365 Business Voice license. The license will provide you with access to all the features you need to make or receive calls, host video conferences, and more.

Business phone system case studies

View case studies

Healthcare

VoIP transforms communications at Carers First

Education

Focus Group scores top marks at Hurstpierpoint College

Architects

Peter Taylor Associates keep lines of communication open

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