Horizon for Microsoft Teams integration

Looking to unify your business communications? Horizon for Teams is a business-grade cloud PBX phone system which can be fully integrated with your Microsoft 365 ecosystem. Bringing a powerful voice to Teams, it’s a cost effective telephony solution which will enable your business to make, receive, support and manage calls, all in a simple application.

Horizon for Microsoft Teams VoIP integration

Stay connected and make or receive voice and video calls globally directly in Microsoft Teams, from wherever you are and across any device, with Horizon - providing a simple, yet brilliant, way to bring voice to Microsoft 365. Horizon for Microsoft Teams enables your business to take advantage of your existing Microsoft infrastructure to support complex business voice requirements, all provisioned within a simple VoIP-based application. As a powerful business PBX phone system, Horizon is a highly capable, feature rich and cost effective telephony solution. And as it’s hosted in the cloud, the Horizon for Microsoft Teams integration delivers a platform that’s fit for the future, with no significant upfront investment.

Benefits of Horizon for Microsoft Teams

Flexible working

Whether your team is office-based, working remotely or you’ve embraced a hybrid working approach, Horizon for Microsoft Teams delivers a fully-flexible communications solution which can be seamlessly accessed, wherever your workforce is located – essential to maintaining business continuity and delivering exceptional service.

Cut costs

Horizon for Microsoft Teams utilises VoIP (Voice over Internet Protocol) to deliver calls over the broadband network – reliable, robust and cost effective. And as it’s hosted in the cloud, the Horizon for Microsoft Teams integration delivers a platform that’s fit for the future, with no significant upfront investment.

Never miss a call

Every call matters when you’re running a business, so you need to know you’re always available for your customers. Horizon for Microsoft Teams means you’re at the end of the line – wherever you are based and on any device you please. And if you’re busy, it also allows you to divert calls to a colleague, set bespoke messages, out of hours times or redirect customers to an external phone. No more mad dashes to reach your landline phone in time!

Features of Horizon for Microsoft Teams phone integration

Voice enablement for Microsoft Teams

Businesses looking to enable voice within Microsoft Teams can now use Horizon – a business-grade cloud PBX – to make and receive calls globally, and benefit from a feature-rich, cost effective telephony solution.

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Man making a call over Microsoft Teams on a laptop

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Enhance Teams collaboration with Horizon

Embracing a unified communications approach to collaboration with Horizon for Microsoft Teams will give your team the power to manage a significant proportion of their daily work in one place – with availability through desktop and mobile apps as well as web browsers. Whether its liaising with customers over the phone, hosting video meetings with suppliers, working collaboratively on projects or sharing files. It’s all possible on Microsoft Teams with Horizon as an integrated phone system.

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Management reporting

Do you have a handle on your call volumes, how well they are being supported or know who is taking care of them? Horizon for Microsoft Teams offers a number of key measurements through its intuitive management reporting section. And through our partnership with Akixi, the leading hosted call management service provider, you can gain a real-time understanding of calls, in-dept management reporting and wallboard integration.

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Frequently asked questions

Can Microsoft Teams be used for VoIP?

Yes, businesses looking to enable voice within Microsoft Teams can now use Horizon – a business-grade cloud VoIP phone system – to make and receive calls globally, and benefit from a feature-rich, cost effective telephony solution.

How do you integrate Microsoft Teams with VoIP?

The Horizon phone system, a powerful and reliable VoIP-based phone system, is integrated with Microsoft Teams as a native app which is accessed through Microsoft Teams – an embedded dial pad which enables that enables calling from the Teams app to both internal extensions and external numbers, from any device.

What is direct routing in Microsoft Teams?

Direct routing is a way to provide a PSTN (public switched telephone network) or VoIP (voice over internet protocol) connection to Microsoft Teams so users can make and receive external phone calls on any device using Teams. Horizon for Microsoft Teams uses Horizon as an endpoint, using Horizon’s direct routing capability.

What is Call2Teams?

Call2Teams is a simple add on to Microsoft 365 which enables your business to connect a PBX phone system to Microsoft Teams. Meaning you can quickly and easily transform Microsoft Teams from a internal collaborative platform to a unified communications solution.

Customer stories

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Carers First

A VoIP business phone solution delivered by Focus Group now connects over 16,500 Carers First staff with their patients.

Hurstpierpoint College

Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.

Sussex County Cricket Club

While the team focus on their performance on the pitch, Focus Group focus on providing essential technology services to the club.