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VoIP enhancements

A wealth of VoIP enhancements can be added to the core solution to enable you to optimise the way you work and take your business communications to the next level.

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Enhance your Horizon phone system

The Horizon phone system is an industry-leading telecoms solution for business with an extensive range of fixed and mobile telephony capabilities. As a cloud-based solution, its beauty lies in its scalability and agility, together with its impressive repertoire of call management features. Horizon harnesses the power of future-proof VoIP technology (voice over internet protocol) to channel inbound and outbound calls over the internet. Designed to transform business, the hosted system is cost effective, easy-to-set up and maintain, requires less outlay on hardware and enables you to manage calls from wherever you are based. Reliable, flexible and agile – a Horizon phone system will support your business as it grows Fully-integrated with the award-winning Horizon business phone system, Horizon Enhancements support all the standard features and functions of the hosted telephony service to deliver a truly unified communications experience. Call, chat, connect, collaborate, report, record, message, video, share. The world of communication is at your fingertips with Horizon Enhancements.

Enhancements for VoIP

Horizon Collaborate

Horizon Collaborate is a rich, unified comms solution that guarantees business continuity and effective, agile working. It will take care of all your internal and external communication needs including voice and video calling, instant messaging and conferencing. And with capabilities across desktop and mobile, Horizon Collaborate is perfect for enabling remote working as well as supporting you in the office.

Horizon collaborate >

Voip Phones System Enhancements
Voip Call Recording

Akixi call reporting

Akixi is an industry leading, cloud-based call and contact analytics solution. Akixi offers unprecedented insight into the performance of your call services and delivers the understanding you need to deliver a game-changing, ultra-responsive customer experience.

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VoIP call recording

Whether your business needs to demonstrate compliance, deliver effective training or ensure excellent customer service is at the heart of all you do, the call recording features of a VoIP phone system are ideal for any business looking to capture and securely store inbound and outbound conversations.

Call analytics and reporting >

Voip Call Recording
 Horizon For Microsoft Teams

Horizon for Microsoft Teams

Transform Microsoft Teams into a powerful PBX business-grade phone system with Horizon. Bringing a powerful voice to Teams, it’s a brilliant (yet cost-effective) telephony solution which will enable your business to make and receive voice and video calls directly in Microsoft Teams, all in a single application. Highly capable, feature-rich and hosted in the cloud, Horizon for Teams will deliver a unified communications solution that’s fit for the future.

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Benefits of a Horizon add-on

Cloud computing

ISDN replacement

Openreach are busy replacing the copper-based Public Switched Telephone Network (PSTN) with fibre optic connections across the UK, so all traditional lines – such as ISDN - will soon be a thing of the past. A VoIP business phone system such as Horizon means you’re ready for an all-digital future.

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Online portal

The easy-to-use cloud-based, online interface delivers call analytics data and information on the performance of your business. And because it’s cloud-based, you can access the call reporting interface from wherever you are.

SIP networking

Enhanced SIP services

Enhanced SIP services - delivering unified communications - can transform how your employees and your customers connect across your business. Greater productivity, effective collaboration, quicker decision making and improved levels of customer service will take your business communications strategy to the next level.

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Customer stories

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Veterinary Practice

Practices across the group needed a bullet-proof communication system to deliver the highest quality care.

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Education

Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.

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Automotive

Motorline approached Focus Group to simplify its complex setup of telecoms suppliers, with a view to unify communications.

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