Focus Group

Molton Brown

An automated cloud-based infrastructure has enabled Molton Brown to take care of the ever-evolving needs of its customers and continue delivering the high levels of service for which this luxury beauty, bath and fragrance brand is renowned.

The project

Molton Brown is a British maker of fragrance, established in 1971 and a brand which is passionate about quality. It “places uncompromising care at the heart of everything they do” but Its legacy MPLS provision was proving slow and restrictive, which was in turn impacting its ability to continue delivering the level of service of which its customers expect.

The global, omnichannel retailer turned to Focus Group to deliver an automated cloud-based SD-WAN infrastructure to power its ongoing success, growth and service.

Molton Brown Logo Tile

The solution

Molton Brown The Solution

Molton Brown required a scalable, automated, cloud-based SD-WAN, LAN and Wi-Fi infrastructure that could support the changing needs of its business. Its legacy MPLS provision failed to deliver the required operational agility, so Focus Group set about designing a Cisco Meraki solution that would improve service delivery across all stores, occupancies and warehouses.

The project criteria included the design, provisioning and management of secure in-store connectivity, including business broadband for highly available and resilient connectivity, delivered through a bespoke, full stack Cisco Meraki infrastructure.

Molton Brown’s operational complexity required a simple configuration, management and monitoring dashboard that would facilitate real-time monitoring and fast configuration changes, without compromising on quality or imposing downtime throughout the migration. Focus Group provided a fully managed service throughout the integration of multiple partners, including an incumbent MPLS provider, Retail Commerce Systems provider, Cloud Hosting partner and more.

The solution also included service augmentation in Molton Brown’s AWS cloud environment to provide enhanced Point of Sale (POS) appliance monitoring and a refreshed design for the habitation of equipment in stores to ensure range, accessibility and conservation.

The solution incorporated:

  • Bespoke Cisco Meraki SD-WAN, LAN, Wi-Fi solution with cellular connectivity
  • Single dashboard for infrastructure configuration and management
  • Design refresh of the store’s cabinet to ensure equipment is looked after
  • Cellular connectivity

The results

The refined design now supports Molton Brown’s infrastructure and delivers critical line of business and secure Point of Sale (POS) connectivity, without the risk of downtime.

Focus Group’s Wi-Fi solution enabled Molton Brown to deliver their in-store “Fragrance Finder” experience, attracting more customers to their stores, bolstering the brand’s customer loyalty and delivering vital consumer insights.

Focus Group’s DevOps and code-driven delivery meant the full solution was installed at stores at the same time, reducing the number of site visits and overall project delivery schedule.

Molton Brown The Results

Download this customer story


More customers stories

Bayern Lb Tile


BayernLB engaged Focus Group to improve its connectivity, optimise productivity and enhance its working environment.

Coty Tile


Focus Group has been working with Coty for over a decade now, to deliver essential business technology, as its Cisco partner of choice.

Switch to Focus Group by calling 0330 024 2000

Contact us