VoIP for business

VoIP (Voice over Internet Protocol) allows for voice calls to be transmitted over IP networks using an internet connection, rather than over the traditional telephone network. VoIP phone systems take analogue voice signals and digitise the sound by compressing it to make voice packets smaller, it then breaks it up and sends data over an IP network to voice enabled devices such as mobile phones, computers and tablets.

VoIP for business enables call routing to take place via a secure internet connected data centre, rather than through hardware installed on your business premises. The fact that everything is internet-based means the technology is easy to install, there are no upfront connection costs, it’s easy to maintain and upgrade, plus it’s brilliantly agile, meaning the system grows with your business together with delivering an impressive repertoire of powerful call management features.

Hosted in the cloud, IP phone systems add an extra level of reliability that traditional phone systems are often lacking. For any business that relies on tracking calls, hybrid workplaces and call analytics, switching over to IP telephony is a great way to ensure your business runs smoothly and effectively.

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Fully digital office using IP phones

Prepare for a fully digital future

Prepare your business for a fully digital future and gain the competitive edge over your competitors. VoIP phone systems come with a wide range of add-on features to give your business the competitive edge and integrate your business phone with other tools and platforms to provide a unified solution. By switching to VoIP for business, organisations can build a solution that includes telecoms, email, instant messaging, and video conferencing, to create streamlined communication experience that takes full advantage of the power of internet calling. Additionally, VoIP systems support advanced features like call analytics, call recording, and virtual meetings, empowering businesses to optimise and enhance their operations and improve customer service.

Advance your business phone system. Embracing voice over IP technology will digitally transform for your telecommunications, bringing a multitude of benefit, including cost savings, increased flexibility, and enhanced communication capabilities, all while ensuring your business is prepared for the future. With the ability to easily scale and adapt to changing business needs, VoIP phone systems position businesses to embrace the full potential of digital technologies and stay ahead in an increasingly digital future.

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Benefits of upgrading to a VoIP phone system

Flexible, scalable, add or remove phone lines as needed without the hassle of physical infrastructure changes. VoIP phones provide businesses with a multitude of benefits that will improve efficiencies and provide a the competitive edge.

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Service with a smile

Ensure you are keeping lines of communication open with your customers and providing a streamlined professional service that meets their needs, whilst providing your employees with a feature rich, easy to use platform. Voice over IP phone technology guarantees reliable call quality, as well as enabling your employees to manage their calls anytime, anywhere and from any device – meaning your customers can reach you quickly and easily, and you’ll never miss a call again.

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A VoIP phone system is scalable so you only pay for what you need, meaning you can keep on top of the costs associated with keeping your teams and customers connected. As well as that, since it’s hosted in the cloud, there’s no hefty upfront spend on installation of hardware or unnecessary spend associated on-going maintenance costs and upgrades. You can also access low-cost and free IP calls for all users, further reducing the overheads of keeping your teams connected.

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Openreach is busy replacing the copper-based Public Switched Telephone Network (PSTN) with fibre optic connections across the UK, so all traditional telephone lines will soon be a thing of the past. A VoIP business phone system such as Horizon or Microsoft Teams means you’re ready for an all-digital future. Make sure you’re up to speed with how the switch is going to affect your business by speaking to one of our PSTN experts today.

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Feature rich

VoIP for business offers a feature-rich platform that empowers your employees with powerful communication tools that will enhance efficiencies. By leveraging a wide range of addition features including call forwarding, call recording, voicemail-to-email transcription, auto-attendant, conference calling, and virtual phone numbers, among others, businesses can take advantage of a comprehensive suite of features and tools that will help streamline processes, enable and encourage collaboration, and ultimately boost overall operational efficiency.

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Unified platform

A VoIP phone system will allow you to Integrate all your communications channels into a single platform and allow for seamless communication across different devices and locations. With IP technology business can consolidate their communication tools, such as calls, video conferencing, instant messaging, and file sharing, into one platform. This unified approach simplifies communication and enhances collaboration among team members, and with advanced features like call routing, call analytics, and CRM integration, you can further streamline business operations.

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Increase productivity

Significantly increase the productivity of your employees, by providing a range of advanced features and capabilities that streamline communication and improves collaborative capabilities. With VoIP phones, employees can easily make and receive calls, send messages, and participate in video conferences from their preferred devices, whether it's a desktop computer, laptop, or mobile phone. This flexibility allows employees to stay connected and productive even when they are on the go or working remotely, ensuring that they never miss a call again.

Why switch to VoIP telephony?

Grows with your business

Future-proof and fully scalable, as your business grows, your phone system will grow with you, which means that when you are adding new users, or expanding your reach, you won’t have to worry about your call system. An IP based phone provides a flexible solution that can be scaled up and down to work dynamically with your business and be taken anywhere your employees go, allowing for seamless hybrid working.

VoIP phone systems have become an integral part of business communication, offering a adaptable solution that allows it to grow, add and remove features in line with business requirements. As a business expands, your phone system can easily scale to accommodate the increasing communication needs. With VoIP for businesses organisations can add or remove phone lines quickly and efficiently, without the need for extensive hardware installations or complex configurations, saving you time and money, all while ensuring your phone system meets the needs of your business.

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Woman using a VoIP phone system to make a call in the office

Quick and easy setup

Think an industry-leading, all-round internet telephony platform will involve a costly investment in equipment and complex installation process? Think again. Our team of VoIP phone experts will get you up and running in no time with the best VoIP phone system to suit your size and requirements. They’ll help set up your system and show you how to configure it for your business, as well as how to manage it through our intuitive online portal. Leaving you free to focus on the important stuff, like growing your business. Arrange a call back today to find out for yourself just how quickly you could make the switch.

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VoIP call recording

Call recording is a powerful tool for any business, providing valuable insight into interactions both internally and externally. VoIP for business can integrate crystal clear call recording with a wide range of analytics features making it ideal for any business looking to capture telephone conversations. Perfect for businesses that are looking to improve customer experience, ensure service compliance or for auditing purposes. Stored in a secure cloud environment, you can quickly and easily access the recordings you need, and rest easy knowing that your data is well protected.

Ensure call compliance

VoIP with call recording can play a crucial role in ensuring GDPR compliance for businesses. With the General Data Protection Regulation (GDPR) requiring businesses to ensure the security of sensitive information and provide clear information about how customer data is used and collected, as a result of this it is important safeguard sensitive information exchanged during voice calls. IP call recording enables business to capture and store conversations, ensuring transparency and accountability. By securely archiving these recordings, you can demonstrate compliance with GDPR requirements, such as obtaining consent, providing access to personal data, and promptly responding to data subject requests.

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Man using a VoIP phone system to make a call on his mobile

VoIP phone call analytics

The power – and the insight – is in your hands with call reporting and analytics features for VoIP phone systems. IP call analytics present valuable insights and data-driven intelligence for businesses looking to analyse and improve the efficiency of their overall operations. By analysing various aspects of call interactions, such as call duration, quality, volume, and patterns, businesses can gain a deeper understanding of their communication processes, and identify where extra resource is needed or other improvements can be made to streamline those processes. The intuitive, easy-to-use web based interface means the all-important call analytics are at your fingertips. With VoIP, you are in complete control of call handling, call management and reporting, meaning that there are no limits to what you can do with your calls.

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VoIP for business enhancements

Industry leading VoIP phone systems for business. A complete communications solution for your business with an extensive range of fixed and mobile telephony capabilities, a wealth of features and enhancements to help you optimise the way you work and an easy-to-use web based management portal. With VoIP for business enhancements you can call, connect, collaborate and take your business communications to the next level, all with seamless integration and without the need for additional hardware. Whether you have a workforce in the office, at home, or hybrid, the IP phone systems will ensure your customers have the best experience possible, whilst giving you the insight you need to improve your services.

Advanced VoIP features >

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What are my options for VoIP systems?

Horizon VoIP phone system

Looking for the best business phone system for your business? You’ve come to the right place. Focus Horizon is a complete business phone system – a hosted communications service with extensive fixed and mobile telephony capabilities; a cloud-based, scalable and agile telecoms solution with an impressive repertoire of call management features and an easy-to-use web interface which puts you in complete control. It’s cost-effective too and perfect for businesses of every shape and size. In a nutshell, it ticks all the boxes.

Horizon VoIP phone system >

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Microsoft Teams phone system

Bringing a powerful voice to Microsoft Teams – a business-grade phone system integration delivers an outstanding unified communications solution. The result is a brilliant, yet cost effective, VoIP telephony solution which will enable your business to make or receive voice and video calls directly in Microsoft Teams, all in a simple application. Highly capable, feature rich and - as it’s hosted in the cloud – a Microsoft Teams phone system delivers a platform that will keep your communications one step ahead of the competition and fit for the future.

Microsoft Teams VoIP phone >

PhoneLine+ small business VoIP phone system

PhoneLine+ is the telephony solution for the future and particularly well-designed for small businesses. Its beauty is in its simplicity – smart, digital telecoms technology, delivering a straightforward cloud-based phone system. And now is the time to upgrade! The PSTN (public service telephone network) switch off is fast approaching so choosing to move to an all-IP solution for your business may be the best decision you make today. PhoneLine+ has been expertly designed to replace traditional landline services and is jam-packed; all at a brilliantly competitive price.

Small business VoIP phone >

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VoIP phone system pricing and packages

All VoIP licenses include FREE handsets, FREE connection and call management.

*3 months for free and advertised packages available for new Horizon phone system customers only.
*All prices based on five year contact term and a minimum of 10 users.


from £7.99/pm

  • ✔  100 inclusive minutes
  • ✔  Online portal

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from £14.99/pm

  • ✔  750 inclusive minutes
  • ✔  Online portal
  • ✔  Conferencing

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from £19.99/pm

  • ✔  2000 inclusive minutes
  • ✔  Online portal
  • ✔  Conferencing
  • ✔  CRM Integration
  • ✔  Horizon Collaborate
  • ✔  Mobile and Desktop Applications
  • ✔  Customised On Hold Music

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Your choice of VoIP handsets

Find the handset best suites to your business needs. We offer a range of cloud enabled PBX handsets that are specifically designed to work with voice over IP technology, offering a range of features and functionalities that enhance the user experience.

Mitel cloud PBX

Simplicity, reliability and dynamic user experience. Mitel’s comprehensive range of phone systems provides an all-in-one business communication solution which delivers on every level for businesses of all sizes. Whether you’re looking for a feature-rich contact centre solution, unified communications platform or cloud-based technology system to futureproof your business - Mitel, in partnership with Focus Group, is the perfect fit.

Mitel handsets >

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Avaya VoIP phone

The ideal communications solution for SMEs, this award-winning cloud phone system delivers a full-feature platform that can be implemented and managed on your premise. With everything you need at your fingertips, on any device and in any location, Avaya Cloud Office will simplify the way your business communicates with customers, making every conversation count.

Avaya VoIP phone >

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Ericsson LG IP handsets

With innovation and development at the heart of the Ericsson LG brand, allow Focus Group to present this reliable, highly-resilient and feature-rich communications platform. Ericsson-LG is an industry leader with research and technical innovation at the heart of the brand, delivering a reliable, resilient and future-proof communications platform for SME and Enterprise businesses.

LG VoIP phone >

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Frequently asked questions

A VoIP phone system, or Voice over Internet Protocol phone system, uses internet based technology that allows businesses to make and receive phone calls over the internet instead of using traditional analogue copper based phone lines send voice data. VoIP technology converts voice signals into digital data packets rather than analogue signals to transmit them over an IP network, allowing for less data packet loss, therefore presenting a reliable solution, with minimal interference when communicating over the phone.

Deploying a VoIP phone system offers numerous benefits that make them an attractive choice for businesses, and by 2025 voice over internet protocol (VoIP) technology is set to replace traditional copper phone lines in the UK, as the public switch telephone network (PSTN) and Integrated Services Digital Network (ISDN) are being switched off by BT Openreach. As a result of this all businesses will be required to switch to a VoIP phone system in order to maintain the functionality of telecommunications in their organisation.

The switch to VoIP provides a wide range of benefits to businesses. Firstly it presents a large potential fir cost savings by eliminating the need for separate phone lines and reducing long-distance call charges. Secondly, VoIP phones offer a wide range of advanced features to benefit employees, such as forwarding, voicemail, and auto-attendant, which enhance communication efficiency and customer service. Additionally, VoIP platforms offer a wide range of integrations with other business tools, such as customer relationship management systems and collaboration platforms, improving workflow and productivity. Moreover, with the flexibility to make and receive calls from any device, businesses can enable remote work and enhance employee mobility, empowering businesses with a scalable, feature-rich, and cost-effective communication solution that can drive efficiency, productivity, and customer satisfaction.

A VoIP phone system does everything your traditional business phone system does, and so much more. It comes hand-in-hand with all the call management features you need to run your business effectively, such as call forwarding and routing, call transfers, automatic messaging and so on – but with the game-changing flexibility of being able to utilise these functions on any internet-enabled device and from wherever you are.

VoIP phone systems are a cloud hosted service that require a license per number or extension. Each user will require their own license in order to access the software to make and receive calls. The overall cost of using business VoIP will vary depending on the size of the business, however this comes with a wealth of benefits compared to traditional phone lines and calls can be diverted to any location at any time.

The best phones for VoIP are IP phones as they have been designed for use with VoIP and have call management features which most conventional phones lack. However, if you’re keen to retain your existing PSTN-based landline phones, you can use an analogue telephone adaptor which will allow your phones to work with VoIP technology. The Horizon phone system seamlessly integrates with most on-premise phone systems and provides a wide range of features that can be managed through the desktop or mobile applications.

VoIP phone systems are a cloud hosted service that require a license per number or extension. Each user will require their own license in order to access the software to make and receive calls. The overall cost of using business VoIP will vary depending on the size of the business, however this comes with a wealth of benefits compared to traditional phone lines and calls can be diverted to any location at any time.

A VoIP phone system offers Cost-effective, flexible, agile, secure, scalable and easy-to-use, plus a wealth of call management features…the list of benefits goes on. An industry leading business phone system such as Horizon VoIP is future-proof and will quite simply transform the way you do business.

VoIP for business, otherwise known as a cloud phone system, works by using your business phone number app or VoIP adapter to convert an analog audio signal into a digital signal that can be sent using packets over the internet. This digital voice data is then sent to your business VoIP phone system provider using your internet connection, and then finally the message is routed to the end user who is recieving the call.

Cloud-based phone systems and Hosted VoIP phone systems are essentially the same thing and have the same functionality. The cloud turns any device with internet access into a potential phone using the voice over internet protocol. Business VoIP integrates a business phone system with the cloud to provide a range of voice service over the web including extension dials, instant messaging, video calls, and voicemail management.

As long as you have a secure internet connection, then your VoIP calls will be excellent quality.

A high-speed internet connection is the main component for a VoIP phone system, since this is what the calls will be made through, however you will also need a VoIP service provider, just like with a normal phone.

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Customer stories

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Veterinary Practice

Practices across the group needed a bullet-proof communication system to deliver the highest quality care.

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Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.

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Motorline approached Focus Group to simplify its complex setup of telecoms suppliers, with a view to unify communications.

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