Cloud phone system

Say hello on the go! A cloud phone system takes business communications to the next level with total flexibility, reliability and agility - allowing you to stay connected with your customers anytime and from anywhere.

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Focus Group

What is a cloud phone system?

Cloud hosted phone systems offer businesses of any scale the opportunity to manage calls from wherever you’re based. Using Voice over Internet Protocol (VoIP) technology, cloud-phone systems are cost-effective, easy to set up, reliable and jam-packed with call management features. Whether your team are in the office, working from home or out and about, they can access a cloud phone system and stay connected. At all times. You’ll never miss a call again! And the best bit…a cloud based phone system is superbly agile. It’s an on-demand service so you’ll only pay for what you need and it grows as your business grows.

Cloud phone system features

How does a cloud phone system work?

A cloud phone system uses voice over internet technology. This means voice calls are transmitted over IP data networks using an internet connection, rather than over the traditional telephone network. Traditional phone technology can be used, but it isn't necessary. Instead, any laptop, desktop computer or mobile device can use cloud VoIP calling for voice communication. As an internet-based solution, the technology is easy to install, there are no upfront connection costs plus it’s easy to maintain and upgrade.

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Horizon Voip Phone System Uk Dashboard
Voip Call Recording

Cloud call recording

The call reporting features of a cloud phone system are ideal for any business looking to capture inbound and outbound conversations, in order to improve customer experience, ensure service compliance or for audit purposes. Stored in a secure environment, your cloud hosted phone system can quickly and easily access the recordings you need.

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Cloud call analytics

A cloud based business phone system comes hand in hand with a web based interface meaning you have clear insight into the all important call management facts and figures such as your call volumes, peak times, call durations, operator efficiency and so on, and can optimise your business operations accordingly.

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Cloud call anlytics
Cloud phone system enhancements

Cloud phone system enhancements

The Horizon phone system is the leading cloud based phone system in the UK. It is a unified communications solution for your business with an extensive range of fixed and mobile telephony capabilities, a wealth of features and enhancements to help you optimise the way you work and an easy-to-use web based management portal. Call, connect, collaborate and take your business communications to the next level.

Cloud phone system enhancements >

What are the benefits of a cloud phone system?

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Budget friendly

The main benefit of a cloud hosted phone system is cost efficiency. Phone calls are conducted entirely via the internet so you’ll only be charged for your data use, rather than for call minutes or extra phone lines. Traditional phone systems can be expensive with multiple lines and add-on features like call transferring or voicemail whereas most cloud systems come with a fixed monthly cost to cover all your communication needs. And a cloud based system is entirely scalable – you only pay for what you need and it’ll grow as your business grows.

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Customer focused

A cloud phone system guarantees reliable call quality, as well as enabling your employees to manage their calls anytime, anywhere and from any device – meaning your customers can reach you quickly and easily, and you’ll never miss a call again. Plus, the call management features mean you can identify exactly where processes and procedures can be improved, and keep your customers informed with call waiting times, comfort messages and call redirects.

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Feature rich

Call, connect and collaborate – a cloud based business phone system is packed with features. Its intuitive admin portal will enable you to configure your users and set up the system in minutes. Reliable HD audio calls across any device, voice & video calling and personalised features to suit you and your business mean you can stay connected wherever you are.

Cloud phone system packages and pricing



£7.99 Per month

  • ✔  100 inclusive minutes
  • ✔  Online portal
  • ✘  Conferencing
  • ✘  CRM Integration
  • ✘  Horizon Collaborate
  • ✘  Mobile & Desktop Applications
  • ✘  Customised On Hold Music




£14.99 Per month

  • ✔  750 inclusive minutes
  • ✔  Online portal
  • ✔  Conferencing
  • ✘  CRM Integration
  • ✘  Horizon Collaborate
  • ✘  Mobile and Desktop Applications
  • ✘  Customised On Hold Music




£19.99 Per month

  • ✔  2000 inclusive minutes
  • ✔  Online portal
  • ✔  Conferencing
  • ✔  CRM Integration
  • ✔  Horizon Collaborate
  • ✔  Mobile and Desktop Applications
  • ✔  Customised On Hold Music


*3 months for free and advertised packages available for new Horizon customers only.
*All prices based on five year contact term and a minimum of 10 users.

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Frequently asked questions

A cloud phone system uses voice over internet technology, so calls are transmitted using an internet connection rather than the traditional telephone network. This means you can use any laptop, desktop computer, tablet or mobile device to make a voice call.

A cloud-based phone system offers businesses of every size, shape and sector the opportunity to work smarter, faster and from anywhere – together with delivering an impressive repertoire of powerful call management features. Plus, it’s cost effective. So, in a nutshell – it’s the perfect choice for any business.

One of the most fundamental benefits of cloud telephony is its ease of implementation. It doesn’t require on-site hardware, so eliminates the need for installation technicians and the scheduling of site visits. The telecoms team at Focus Group will take care of the implementation and configuration of your new phone system from start to finish – quickly and hassle-free.

Cloud phone system case studies

Veterinary Practice
Veterinary Practice

Focus Group's cloud phone system call analytics help a UK veterinary practice work smarter.

Hurstpierpoint College Uk

Focus Group scores top marks at Hurstpierpoint College.

Motorline Uk

Focus Group provide an affordable, robust hosted phone system platform for ever-growing family business, Motorline in West Sussex.

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