The intuitive, analytics software delivered by Akixi provides you with the ability to keep a firm eye on your call traffic, review your contact processes and assess the responsiveness of your call handling team. Akixi’s extensive portfolio of real-time wallboards, reports and call management features mean you can customise its services to your exact needs. You can monitor your inbound and outbound communications from beginning to end and optimise resource levels to ensure your team are available to deliver outstanding service. At all times. In a nutshell, Akixi will provide you with the insight to transform your customer experience.