Our Digital Transformation process

Embarking on a digital transformation journey on your own is akin to navigating a maze blindfolded. Every company, regardless of its size, industry, or current technological prowess, requires a thorough assessment of its inner workings to determine the starting point, initial implementation steps, and the creation of an ongoing plan for maintenance and support.

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It's crucial to grasp that a digital transformation isn't a destination; it's a perpetual odyssey. Technology is in a continuous state of flux, and a company's needs may shift with the influx of new personnel or evolving objectives. Hence, periodically scrutinising your company's infrastructure to identify opportunities for technological enhancement becomes imperative.

But fear not, for with Focus Group, you're not venturing into the labyrinth alone. Picture us as your digital transformation Yoda, guiding you through the tangled web of technological advancements, assisting you in pinpointing the perfect solutions for your predicaments. Whether you're aiming to boost your team's productivity or bridge the gap between hybrid work models and customer engagement, we're here to cut through the jargon and deliver tangible solutions.

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What is a digital transformation?

A digital transformation involves the metamorphosis of a company's technological landscape, propelling it into the modern era and fortifying it against future challenges. This change encompasses the modernisation of connectivity, telephone systems, cyber security measures, and team collaboration tools. Essentially, anything that enhances and streamlines business operations can be part of a digital transformation.

The surge in the popularity of digital transformations can be attributed to a simple yet profound reality: the relentless influx of new technologies necessitates a more frequent update cycle. What used to be a once-in-a-decade overhaul has now become a biennial ritual for many companies. Consequently, businesses feel compelled to undertake continual transformations to stay abreast of trends and outpace competitors.

The benefits of a digital transformation are manifold, though often challenging to quantify without diligent monitoring. However, most businesses typically witness enhanced team productivity, reduced time spent on manual tasks, and improved connectivity – all critical components for a company eyeing expansion in the future.

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The steps

Our meticulously crafted steps for digital transformation are designed to ensure not only optimal upgrades from the outset but also continuous support throughout your journey. These steps include:

Scope

At this juncture, we engage with your team to identify the pain points within your business and propose tailored solutions. This phase is all about gathering comprehensive data to ensure a bespoke service. In the subsequent section, we'll delve deeper into what this entails and how we tailor solutions to meet your specific needs.

Create

Here, we curate the best technological solutions for your business, packaging them into a coherent strategy. Collaborating closely with your team, we prioritise implementation strategies, identifying key areas for immediate focus. This phase also allows for the removal or suspension of certain elements deemed unnecessary or impractical.

Implement

Now, the real excitement begins as we introduce the chosen technologies into your business environment. Rigorous testing ensures seamless integration, while comprehensive staff training minimises disruptions. Throughout this phase, we meticulously document successes and challenges encountered.

Maintain

Our commitment to excellence extends beyond implementation. We work tirelessly to optimise processes, scheduling regular updates and consultations with your team. This proactive approach not only maximises the impact of the digital transformation but also identifies opportunities for further enhancements.

Support

Even after the new technologies are fully integrated, we remain steadfast allies, ensuring smooth sailing for your business. Our vigilant support includes monitoring for potential issues and scouting for new upgrades in existing tech. Whether you're contemplating scaling up or simply seeking to stay ahead of the curve, we're here to devise cost-effective solutions that propel you forward.

How we scope your business

Before embarking on any digital transformation journey, it's imperative to gain a thorough understanding of your business landscape. At Focus Group, we employ a meticulous scoping process to ensure that every aspect of your organisation is carefully considered. Here's how we go about it:

Nature of your business

Understanding the core functions of your business provides invaluable insights into the specific challenges and opportunities you face. We delve into the intricacies of your operations, from sales and marketing to customer service and beyond.

Employee dynamics

The composition of your workforce is a crucial factor in shaping our approach. We assess the number of employees in your organisation and how they interact with each other and with technology. Additionally, we explore the nuances of remote work, identifying pain points and opportunities for improvement.

Physical locations

Whether you operate from a single office or have multiple branches across the globe, we take stock of your physical footprint. This allows us to tailor solutions that seamlessly integrate with your existing infrastructure while accommodating any geographical constraints.

Technology landscape

We delve deep into your current tech stack, identifying the tools and systems that drive your business forward. Understanding the significance of each technology and its role in your operations enables us to recommend enhancements and optimisations that align with your strategic objectives.

Critical technologies

Certain technologies play a pivotal role in supporting your business objectives. We explore the importance of these technologies to your operations, discerning their impact on efficiency, productivity, and overall performance.

Additional details

Beyond the surface-level inquiries, we invite you to share any additional details or concerns regarding your current setup. Whether it's legacy systems that need to be phased out or compliance requirements that must be met, no detail is too small for our consideration.

Popular products to kick off your digital transformation

Embarking on a digital transformation journey requires a strategic selection of technologies that align with your business goals and operational needs. At Focus Group, we offer a suite of popular products to kick off your transformation journey on the right foot. Here's a closer look at these essential offerings:

Microsoft 365 advanced features

Microsoft 365 isn't just your typical suite of productivity tools; it's a powerhouse of advanced features designed to enhance collaboration, streamline workflows, and boost productivity. From cloud-based storage and real-time document collaboration to advanced security features and AI-driven insights, Microsoft 365 empowers your team to work smarter and more efficiently, whether they're in the office or on the go.

With our expertise in deploying and optimising Microsoft 365 solutions, we ensure seamless integration with your existing infrastructure while maximising the benefits of these advanced features. Whether you're looking to migrate to the cloud, improve team collaboration, or enhance data security, Microsoft 365 is a cornerstone of your digital transformation journey.

Microsoft 365 for business >

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Phone systems

In today's interconnected world, reliable communication is essential for business success. Our cutting-edge telecoms systems offer a range of features to keep your team connected and your customers engaged. From VoIP solutions that provide crystal-clear voice quality and cost-effective calling plans to advanced call routing and voicemail-to-email transcription, our phone systems are designed to meet the diverse communication needs of modern businesses.

Whether you're looking to upgrade your outdated phone system or implement a unified communications platform, our team will work closely with you to design and deploy a solution that fits your unique requirements. Say goodbye to dropped calls and missed opportunities – with our phone systems, you'll never miss a beat.

Business telecoms systems >

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IT support

In today's fast-paced business environment, downtime is not an option. That's why our comprehensive IT support services are designed to keep your systems up and running smoothly, 24/7. Whether you're facing technical issues or simply need expert advice, our team of experienced IT professionals are here to help.

From proactive monitoring and maintenance to rapid response and resolution, our IT support services ensure that your technology infrastructure remains reliable, secure, and efficient. With our round-the-clock support, you can focus on growing your business with confidence, knowing that we've got your back every step of the way.

Business IT solutions >

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Cyber security

In an era of increasingly sophisticated cyber threats, protecting your business data and sensitive information is more important than ever. Our cyber security solutions provide comprehensive protection against a wide range of threats, from malware and phishing attacks to data breaches and insider threats.

With our multi-layered approach to cyber security, we help safeguard your network, endpoints, and data assets against cyber threats, ensuring business continuity and peace of mind. From robust firewall and antivirus solutions to employee training and security awareness programs, we offer a holistic approach to cyber security that's tailored to your unique risk profile and compliance requirements.

Cyber security solutions >

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Why choose Focus Group

When it comes to selecting a partner for your digital transformation journey, Focus Group emerges as the clear choice. With a team of seasoned experts deeply entrenched in the realm of business technology, we bring unparalleled expertise to the table. Our commitment to excellence is exemplified by our round-the-clock support, ensuring that your systems remain operational and optimised at all times. Moreover, our proactive approach to staying abreast of the latest technological advancements ensures that you have access to cutting-edge solutions that propel your business forward in today's fast-paced digital landscape.

With Focus Group as your partner, you'll have the expertise, support, and resources you need to navigate the complexities of technology and achieve your business objectives with confidence.

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Customer stories

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Sussex County Cricket Club

While the team focus on their performance on the pitch, Focus Group focus on providing essential technology services to the club.

Coty

Focus Group has been working with Coty for over a decade now, to deliver essential business technology, as its Cisco partner of choice.

Somerset House

Focus Group guided Somerset House through the adoption of a cloud-first strategy to enable a future-proof digital transformation.