Carers First
A VoIP business phone solution delivered by Focus Group now connects over 16,500 Carers First staff with their patients.
Telecommunications solutions
VoIP phone systems
Voice over Internet Protocol (VoIP) solutions take your business communications to the next level. A modern alternative to the traditional public switched telephone network (PSTN), delivered by Focus Group, gives you cost-effective, flexible and secure call management from anywhere, anytime, empowering your team with complete control and reliability.
VoIP phone systems
Conversational intelligence
Conversational intelligence turns every customer chat, email and call into meaningful data that helps your team improve CX. By analysing interactions with smart AI insights you’ll resolve issues faster, lift satisfaction and uncover trends that drive better service outcomes today with clear analytics that support coaching and strategy at scale UK.
Conversational intelligence
Virtaul agents
AI-powered virtual agents give your business the ability to handle customer enquiries instantly and efficiently. Designed to work alongside your team, they manage routine interactions across calls and chats while freeing staff for complex tasks. Whatever your requirements, we provide solutions to elevate your customer service experience with ease.
AI virtual agents
Business phone numbers
Are you looking to promote your business in a specific area or nationwide? Telecoms with Focus Group puts you in the position to choose the most memorable number for your business that matches your needs and raises your business profile in the UK and across the world, so your customers can reach you, wherever you are.
Business phone numbers
PSTN switch off
The Public Switched Telephone Network (PSTN) is in the process of switch-off as it no longer serves the demands of communication businesses need to meet supply and demand. The team at Focus Group are here to guide your business through the transition and help ensure your business is ready for the future of communication.
PSTN switch off
SIP trunking
Session Initiation Protocol (SIP) is a telephony solution that delivers unified communications via an internet connection. This technology allows businesses to expand capabilities, reduce costs and increase scalability, improving productivity across teams. Whatever your requirements, Focus Group provides SIP trunking solutions to optimise your business communications with ease.
SIP trunking
Horizon VoIP phone system
Focus Horizon is a cloud-based system, built for business. As a scalable and agile telecoms solution with an impressive repertoire of call management features and an easy-to-use web interface, Horizon from Focus Group puts you in complete control with a cost-effective function, perfect for businesses of every shape and size.
Horizon VoIP
Microsoft Teams telephony
If you think Teams is just for internal communication? Think again. Make and receive calls from Microsoft Teams or completely replace your existing PBX system with the Microsoft Teams phone system. A business telecoms solution offering flexibility, scalability and reliability in one easy-to-use platform.
Teams phone system
PhoneLine+
A futureproof business telecoms solution boasting new digital telecoms technology that answers the call for a smart, digital phone system ahead of the PSTN switch-off in 2025. See how Focus Group can transform and simplify the set-up of your small business telecommunications in seconds with PhoneLine+ VoIP.
PhoneLine+ small business VoIP
3CX phone system
The next-generation business telecoms solution. 3CX can grow with your business as a fully scalable, agile and affordable telephony solution. With the aim of making communication simple, this outstanding business communication tool is enabling businesses of all sizes to embrace voice, video, messaging and chat.
3CX VoIP
Focus Pay PCI compliance
Protecting cardholder data is of paramount importance in today’s digital world. If your business operates a point-of-sale system or accepts payment cards of any kind, PCI compliance is fundamental. Focus Group’s PCI DSS-compliant payment solutions protect sensitive card data at every step of the transaction journey.
Focus Pay
Cloud hosted telephony
Cloud phone systems are creating cost-effective, reliable solutions that are packed with call management features to increase productivity in teams. Empowering your staff with tools that take the stress out of keeping connected allows them to focus on what really matters, your core business objectives.
Cloud telephony
Think Healthcare
Think Healthcare is an award-winning patient contact management solution, designed by NHS specialists, to help GP surgeries, PCNs, clusters, ICBs and health boards improve patient access and maximise QOF performance measures using cloud-hosted telephony - the latest contact centre software and integration.
Think Healthcare
Video & conference calling
Adopt comprehensive call and video conferencing solutions and unleash the power of collaboration. Connecting is made easy from any location with video and conference calling solutions. Our relationships with market-leading technology providers across the UK will ensure you have options to suit every budget.
Conference calling
Business lines and calls
Cost-savings from competitive packages and telecoms business solutions that truly make a difference, Focus Group are on hand to help find you the best package possible for all of your business telecom needs. Unlimited calls with a virtual landline that remains reliable and secure through the delivery of every service.
Lines and calls
Toll fraud prevention
Your phone system is an essential gateway to your business, so it is critical to keep it protected against illegal toll fraud. Whether you have an analogue, digital or IP-based system, fraudsters can hack and hijack your phone system in seconds. Our simple bolt-on protects your company’s telephony from toll fraud.
Safeguard from toll fraud
Phone system maintenance
Ensuring your lines of communication are open at all times is fundamental to the success of your business. Maintain your phone system with 24/7 support services from our trusted telecom engineers and reap the benefits of reliable and capable connections that form an essential element of your customer experience delivery.
Phone system support
Contact Assist
Rapid advances in modern communication and computing are forcing healthcare providers across the UK to switch gears and deliver on growing patient expectations. With Contact Assist, data capture works in your favour to streamline call handling, simplify outbound communication and speed up verification with intuitive tools.
Contact Assist
Horizon Contact
Cloud contact centre Horizon Contact will help your business improve its customer service as you continue to grow. Your inbound and outbound calls, web chat and email integrate for a truly seamless experience. Complex routing is simplified so you can deliver first-class care from informed and motivated agents.
Horizon Contact
Contact centre solutions
Explore the plethora of contact centre solutions that Focus Group offers and choose one that best suits the requirements of your business, from the agile and sophisticated Five9 call centre solution that utilises AI and automation to the affordable and easy-to-use Horizon-based phone system - we have it all.
Contact centre solutions
VoIP call recording
Monitor the performance of your customer service department and ensure complaints are handled diligently with an intelligent, cloud-hosted and feature-rich call recording solution that scales to your business. The solution integrates seamlessly with your pre-existing VoIP phone system.
Call recording for VoIP
Messaging on hold
Transform the customer experience within your business with a robust and cost-effective messaging on-hold service that keeps you in control. A well-integrated messaging solution can help reduce wait times and establish a strong brand presence.
On hold messaging
Akixi call reporting
Obtain a bird's-eye view of how your phone system is performing with powerful real-time analytics, simple deployment and actionable insights. Improve the decision-making within your business and understand what you can adjust to provide first-class customer support.
Business call reporting
Horizon enhancements
Simplify internal and external communication within your business with a Horizon enhancements add-on. These unified, cohesive, and easy-to-manage telecommunications add-ons empower your employees and help solidify the relationship between your customers.
Horizon enhancements
LG analytics
Managing high call volumes whilst maintaining excellent customer service can be challenging. Every call matters and iPECS Advanced Analytics offers a powerful platform to monitor, manage and optimise every customer interaction. Delivering the visibility you need to stay on top of performance.
LG analytics
Hurstpierpoint College
Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.
FatFace
Focus Group strategical migrated FatFace away from a legacy infrastructure to an improved cloud-based solution.
