Outcome-based IT support services for growing businesses

Get expert IT support services designed around business outcomes, not just technical fixes. Choose from three flexible tiers that protect your data, strengthen your security, and keep your team productive.

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IT support services for growing UK businesses

Managing your business IT shouldn't mean worrying about security breaches, data loss, or unexpected downtime. Yet many UK businesses face these challenges daily because their IT support is reactive rather than strategic.

Our outcome-based IT support services are curated bundles. We've designed three flexible tiers that solve real business challenges - from protecting against ransomware and data loss to ensuring technical compliance and maintaining business continuity. Every service inclusion has a measurable outcome, so you know exactly what value you're receiving.

Whether you're a growing SME needing essential protection or an established organisation requiring comprehensive IT resilience, our bundles deliver peace of mind backed by industry-leading technical support.

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Supporting 1000's of UK businesses

Since 2004, we've been delivering IT support and managed services to thousands of UK businesses. To this day a lot of our original customers are still with us. Our customer retention rates and satisfaction scores speak to the quality we deliver.

Why choose outcome-based IT support?

Proactive protection, not reactive fixes

Our team of IT specialists continuously monitor your systems, automatically patch vulnerabilities, and stop threats before they impact your business. This proactive approach prevents downtime, data loss, and security incidents rather than simply responding to them.

Measurable business outcomes

Unlike traditional break-fix outsourced IT support, every service in our bundles delivers specific, measurable outcomes. You'll see exactly how we're protecting your data, reducing cyber risk, and maintaining compliance through transparent reporting and regular reviews.

Flexible IT support that grows with you

All three IT service tiers are Microsoft licence-agnostic, although we recommend at least Business Premium for optimal security. Choose the bundle that matches your current needs, then scale up as your business grows or your requirements evolve.

Local expertise, national UK coverage

Our UK-based teams combine local knowledge with national resources local to you. You'll benefit from dedicated account management, rapid response times, and specialist expertise across all major business technologies.

Compliance made simple

Our IT support services provide peace of mind. From Cyber Essentials to industry-specific frameworks, maintain compliance without the complexity. Automated patching, backups, and security monitoring reduce your regulatory risk.

Transparent, predictable costs

No surprise bills or hidden charges. Our monthly subscription model includes all essential IT services listed in your bundle, giving you budget certainty and allowing you to invest confidently in other areas of your business.

Choose Your IT Managed Service Bundle

Focus Group's IT managed services bundle best of breed technologies alongside 24x7 UK-based IT support. Our workforce of over 300 technicians ensure we stay on top of your IT so you can concentrate on running your business.

We offer three tiers of comprehensive IT support, each designed to solve specific business challenges. All bundles are licence-agnostic and include our core security and data protection services.

Cloud first tier

Essential protection for growing businesses without on-premise complexity.

£24.99 / user / month

Remote IT support (business hours)
OS & 3rd-party patch management
Microsoft 365 tenancy protection & backup
Anti-virus & EDR protection
Ransomware isolation
Remote device monitoring
Dedicated account manager
Focus automate (process automation)

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Premium tier

Complete IT resilience with on-site support and infrastructure management.

£34.99 / user / month

Everything in cloud first
P1 on-site support for critical issues
Infrastructure & network support
24×7 server monitoring
Ideal for SMEs with physical offices

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Platinum tier

Enterprise-grade protection with enhanced SLAs and priority response.

£64.99 / user / month

Everything in premium
Enhanced service levels & SLAs
Priority support queue
Advanced reporting & analytics
Dedicated technical specialist
Proactive system optimisation
Guaranteed resolution timeframes
Named technical escalation contacts

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Built on challenges - executed with outcomes

Our tailored IT support bundles are designed to meet the evolving needs of businesses of all sizes. From essential cloud protection to premium and platinum solutions, each tier builds on the previous, delivering enhanced security, reliability, and expert support to keep your business running smoothly and securely.

CLOUD

Business challenges solved

Permanent data loss: Complete protection from accidental deletion, ransomware, and Microsoft 365 retention gaps through independent, point-in-time backups with granular restoration
Security vulnerabilities: Automated patching eliminates the most common ransomware and malware entry points, keeping systems secure without disrupting users
Account takeovers & data leaks: Correctly configured Microsoft 365 tenancy with continuous monitoring alerts you to risky changes like MFA being disabled or insecure sharing settings
Third-party software vulnerabilities: Comprehensive application patching eliminates blind spots in apps like Chrome, Adobe, and Zoom - now a leading cyber attack vector
Catastrophic ransomware damage: Real-time monitoring stops encryption attacks instantly, isolates affected devices, and enables recovery in minutes rather than days

Ideal For: businesses with 10-50 users, cloud-first operations, minimal on-premise infrastructure

PREMIUM

Includes all Cloud outcomes, plus:

Critical system downtime: 24x7 server monitoring with P1 on-site support ensures your business-critical infrastructure stays online and any failures are resolved rapidly
Network & infrastructure issues: Proactive infrastructure management prevents performance degradation, capacity issues, and single points of failure before they impact operations
Limited remote support capability: On-site technical expertise for complex issues that can't be resolved remotely, minimising disruption and maintaining productivity

Ideal for: businesses with 50-150 users, hybrid cloud/on-premise infrastructure, business-critical servers and applications

PLATINUM

Includes all Premium outcomes, plus:

Unpredictable IT response times: Enhanced SLAs guarantee faster response and resolution times, with contractual commitments that protect business-critical operations
Complex technical escalations: Direct access to senior technical specialists and named escalation contacts ensures complex issues receive immediate expert attention
Business continuity risk: Priority status across all services means your business receives precedence during incidents, minimising operational impact

Ideal for: businesses with 150+ users, complex multi-site operations, zero-tolerance for downtime, regulated industries

Not Sure Which IT support service bundle Is right for you?

Choose Cloud First If You:

Have predominantly cloud-based operations with minimal on-premise infrastructure
Need essential data protection and security without physical server management
Are a growing business with 10–50 users
Can manage most issues remotely without on-site engineer visits
Want to maximise value whilst ensuring core protection is in place

Choose Premium If You:

Have on-premise servers, infrastructure or network equipment that requires monitoring
Need rapid on-site support when critical issues occur
Are an established business with 50–150 users across one or more offices
Have business-critical systems that can't afford extended downtime
Want comprehensive protection with hybrid cloud/on-premise capabilities

Choose Platinum If You:

Require guaranteed response times backed by enhanced SLAs
Need priority treatment across all support channels
Have complex, multi-site operations with 150+ users
Want dedicated technical specialists who intimately know your environment
Operate in regulated industries or have zero-tolerance for downtime
Need advanced reporting and analytics for board-level visibility

Still not sure? Our specialists can assess your environment and recommend the optimal bundle for your business. Book a consultation.

Services included in our IT support bundles

IT infrastructure services

Take away the stress of managing and maintaining your businesses hardware, software, networking components, and data centres by outsourcing it to our dedicated management teams. Our experts will handle everything, migrating and managing cloud environments, server management, data storage, virtualisation, and disaster recovery planning. Benefit from reduced operational costs, improved scalability, enhanced security measures, and access to advanced technologies and resources.

Our team will take care of everything, allowing you to focus on their core competencies while leveraging the expertise and infrastructure of our specialists to optimise their IT operations and drive business growth.

Switching to our reliable IT infrastructure services is easy. We take care of everything, from migrating an IT infrastructure to communicating with existing IT services providers. Our business IT support experts operate 24/7 all year round to ensure our clients stay online and secure. At all times.

IT infrastructure

IT service management

Let our teams oversee and coordinate your business IT services. Take full advantage of our experts with 24/7 service desk support, on-site technical support, incident management and response, change management, and IT asset management.

Benefit from streamlined operations, improved service delivery, enhanced customer satisfaction, and increased efficiency. Our specialists will work closely with your internal teams to help align their IT services with overall business objectives, implement best practices, and ensure compliance with industry standards.

With Focus Group’s fully managed, cost-effective business IT support and services, UK businesses can benefit from our numerous offices local to your location with unrivalled services levels. Our team will work to resolve issues rapidly where necessary, giving you total peace of mind.

Managed IT services

Outsourced IT support

Our IT support and services team recognise your network infrastructure is an essential component of keeping your company firing on all cylinders. Our UK based business IT support specialists have the knowledge and the experience to keep your business framework optimised, efficient and future proof.

By outsourcing IT services to our team of experts will provide your business with a competitive edge, keeping your technology up to date and scaling it as your business grows. Additionally, letting our specialist manage your IT will provide cost savings, 24/7 access to specialised expertise, the latest technology and increased flexibility, leaving your to focus on the important stuff.

Outsourced IT support >

24/7 IT helpdesk

Unlike offshore support centres, our 24x7 helpdesk is staffed by experienced UK-based technicians who understand British business culture and working hours. When you call, you'll speak to knowledgeable engineers who can resolve issues rapidly.

Thousands of customers choose our UK-based 24/7 business IT support service to keep their business secure and online. We have developed an industry-leading team of IT experts who work around the clock for your business, so you can rest assured your business IT is in safe hands.

24/7 IT support

Customer stories

View customer stories

FatFace

Focus Group strategical migrated FatFace away from a legacy infrastructure to an improved cloud-based solution.

Brighton & Hove Albion

Focus Group is a long-time partner and supporter of Brighton & Hove Albion, helping the team both win off and on the pitch.

Somerset House

Focus Group guided Somerset House through the adoption of a cloud-first strategy to enable a future-proof digital transformation.

Frequently asked questions

What’s included in IT Support?

We take care of all your business IT support requirements, from managing networks and data clouds, to ensuring backups are done regularly and your network remains secure. You can log individual IT support ticket requests to our IT management team who will quickly assist you.

What does an IT service do?

IT service involves an IT expert team leveraging their expertise to enable organisations to create secure, stable, and optimised IT systems. Our IT expert team help thousands of customers every day to keep systems running perfectly and ensure every system and solution is future proof.

What are typical IT services?

10 common types of IT services typically offered:

Cloud computing
Tech support
File servers
Cyber security
Virtual desktops
Cloud servers and data backups
Disaster recovery
Hardware provisioning
Software updates
Data sharing

We offer all these and more in a full-service IT service for businesses.

What are examples of IT services?

Here are ten examples of IT services provided by Focus Group:

Data management
Data backup
Cloud service
Network security
IT consulting
Cyber security
Digital transformation
Enterprise networking
Remote IT system monitoring

Want to choose your own solution? Build outsourced IT service with Focus Shield.

Outcome-based IT support services for growing businesses

IT support services for growing UK businesses

Supporting 1000's of UK businesses

Why choose outcome-based IT support?

Proactive protection, not reactive fixes

Measurable business outcomes

Flexible IT support that grows with you

Local expertise, national UK coverage

Compliance made simple

Transparent, predictable costs

Choose Your IT Managed Service Bundle

Built on challenges - executed with outcomes

CLOUD

Business challenges solved

PREMIUM

Includes all Cloud outcomes, plus:

PLATINUM

Includes all Premium outcomes, plus:

Not Sure Which IT support service bundle Is right for you?

Choose Cloud First If You:

Choose Premium If You:

Choose Platinum If You:

Services included in our IT support bundles

IT infrastructure services

IT service management

Outsourced IT support

24/7 IT helpdesk

UK-Based Excellence

IT support in Brighton

IT support in London

IT support in Manchester

IT support in York

IT support in Cambridge

IT support in Leeds

IT support in Sheffield

IT support in Bristol

IT support in Nottingham

IT support in Edinburgh

IT support in Glasgow

IT support in Oxford

IT support in Birmingham

Customer stories

FatFace

Brighton & Hove Albion

Somerset House

Frequently asked questions

What’s included in IT Support?

What does an IT service do?

What are typical IT services?

What are examples of IT services?

Switch to Focus Group by calling 0330 024 2005