Clipfine
Clipfine approached Focus Group to plan a full modernisation of its IT infrastructure and deploy a fully hosted solution.
Outsourced IT support
Whether you need to extend the capacity of your existing IT department or have all your systems managed and maintained externally, outsourced IT support by Focus Group provides a cost-effective and efficient solution. Leaving you free to focus all your energy on the important stuff. Like growing your business.
Outsourced IT support solutions
By outsourcing IT support to a reliable third-party UK provider, businesses of any size can benefit from a fully tailored service with lower operating costs and greater overall flexibility. From routers, keyboards and monitors to cyber security and software issues, outsourced IT services can save you time and effort so you can get back to the parts of the business you know best.
As a trusted provider of IT services, we offer a range of fully managed support for clients across a number of different sectors. Using state-of-the-art case management systems, we allow clients to log cases and track progress via our InFocus customer portal.
Benefits of outsourcing your IT support
There are a number of significant advantages to outsourcing your IT support.
Cost-effective
For businesses of any size, outsourcing can be a more cost-effective way of providing IT services. Depending on the situation, it can be less costly to outsource for temporary IT support solutions on a single project, for ongoing projects with a single client or to delay the high investment needed to build IT infrastructure.
Expertise
Your business will gain access to a wide variety of knowledgeable people (with specialised skills and training), many of whom would have been more costly to employ directly. Each an extension of your internal teams, happy to help with any queries and able to advise on cyber security best practices.
Time saving
Your business can benefit from remote and on-site technical support, including maintenance and installation, which will speed up resolution times overall (further saving your business from the cost of extensive setbacks) and maximise your ROI by improving the up time of your critical and collaborative systems.
Quick resolution
Our outsourced IT support delivers swift resolutions, with a dedicated team of experts available around the clock to respond to support requests and monitor your systems. Leveraging advanced technology and streamlined processes, we prioritise efficient problem-solving, ensuring minimal downtime and maximum satisfaction.
Dedicated account management
Partnering with us for outsourced IT services will provide you with a dedicated account manager, ensuring granular attention to your unique needs. Our team will oversee your IT infrastructure, providing proactive solutions and swift responses to any issues. With Focus Group, you can rest assured your technology is in expert hands.
Lighten the load
We'll help to alleviate your burdens, offering streamlined solutions for complex technology and operational challenges you may face. By entrusting us, you free up valuable time and resources, allowing you to focus on the big-picture problems. Experience unparalleled efficiency and peace of mind as we handle your IT needs with complete dedication.
Our outsourced IT support services
Data management
Your data is the heart of your business. Our Outsourced IT support services allow businesses to leverage the expertise and resources of our specialists, who will work to modernise your data storage and implement frameworks to streamline data retrieval, analysis, updates, sharing and destruction.
By entrusting data management to our experts, your business can benefit from improved efficiency, cost-effectiveness, full flexibility and scalability. We will take care of everything so your businesses can focus on core operations and growth while we ensure data security and compliance for storing and managing your data.
Our solutions leverage advanced market-leading technologies, best practices, and industry insights to ultimately enhancing your performance. Taking away the stress of managing of all your company’s data, with regular backups taken to ensure your data is never lost.
Technical support
Outsourcing technical support services to our specialist offers access to a team of skilled professionals with expertise in various technologies and systems. Our team are on call 24/7 to address both simple and complex technical issues promptly, minimise downtime, and optimise the performance of your IT infrastructure. With our team working by your side you can ensure seamless operations, enhance productivity, and maintain high levels customer satisfaction.
We offer a wide range of cloud services and technologies, alongside general technical support, from a malfunctioning monitor to specialist help with cloud-native applications. Our services are fully remote, providing IT system monitoring and support, with onsite engineers available for critical infrastructure failures and installations.
Cyber Security
Ensure your business stays secure, and ready to tackle any potential threats. In recent years cyber security services have become increasingly essential for businesses looking to protect their sensitive data and digital assets from evolving threats, maintaining the continuity without having to worry about being a constant target.
By partnering with us to outsource IT support you will have access a wide range of expertise, tools, and resources dedicated to safeguarding against cyber attacks. Our services offer proactive monitoring, threat detection, incident response, and compliance management to help businesses mitigate risks and strengthen their security posture. Additionally, your network and cyber security services will be provided by a team of experienced professionals, using the latest technology and security measures to protect your business’s digital infrastructure, all while training your staff to notice potential threats.
IT consulting
Seek expert guidance and support in navigating complex technological landscapes from our teams and take away the stress of managing your IT in house. Our team of IT consultants are on hand 24/7 to provide specialised knowledge, experience, and strategic insights to help businesses optimise their IT infrastructure, systems, and processes.
Gain access to a wide range of tailored solutions and recommendations to address specific challenges, improve operational efficiency, and drive innovation. Our IT consultants work with market-leading technologies to identifying opportunities for technology integration, enhancing cyber security measures, implementing digital transformation initiatives, and aligning IT strategies with your overall business objectives.
Digital transformation
Facilitate hybrid working, leverage unparalleled connectivity solutions, benefit from outsourced IT support and unify your business communications, Focus Group specialises in providing cutting-edge technologies, cloud solutions, and software applications that enhance efficiency and drive innovation, for businesses of all sizes.
Our experts will analyse your existing technologies, budget, and overall goals to build a journey for your business, and through a range of collaborative tools and scalable technologies, create a tailored strategy that will not only revolutionise your business, but futureproof your business to ensure your technology grows with your business requirements.
Factors to consider when outsourcing IT support services
The decision to outsource your IT services or develop your own in-house team is an important one. The key to answering this is enterprises need to consider the level of IT support that is most cost-effective for their current business and their overall goals.
Smaller companies are likely to benefit the most from (fully) outsourcing their IT support because of the cost of having IT specialists on the payroll, the investment in the infrastructure needed to operate a reasonable IT service and the cost of constant upgrading as a business expands. Medium to large companies may want to consider the potential savings of partially outsourcing IT services in order to support on a large project or with a particular on-going client. It might be more efficient in the long run to distribute different duties between a small internal IT team and a trusted external team.
When searching for a provider, it is important to consider the pros and cons, and the scope of the external service. Find out if they provide account management and consulting services for their projects. Both of these will make communication and implementation much smoother, especially on long-term projects. Equally, you should consider the geographical location of the service, as physical and cultural barriers (such as language) can incur significant delays and, therefore, costs. Finally, always ask if it is possible to have a 24/7 service included. In a world where flexible working is fast becoming the norm, problems can arise at any time.
Frequently asked questions
What is outsourced IT support?
Outsourced IT support is a trusted third-party provider who manages and implements IT solutions on behalf of a company or enterprise.
Why should I outsource my IT support?
In many cases, outsourcing IT support can be highly cost-effective; it can save a business the cost of investing in IT infrastructure and the cost of expanding or building an internal IT team in order to handle current (or potential) business opportunities.
What are the options for outsourced IT support?
Businesses looking at outsourcing their IT support can choose between a fully managed IT service, a partially managed IT service (where tasks are distributed amongst an internal and external team), cyber security and compliance assessments, and (short-term or long-term) consulting on individual projects.
How much does it cost to outsource IT support?
The cost of outsourcing IT support can vary, as many providers offer tailored services based on the individual business’s needs and goals.
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FatFace
Focus Group strategical migrated Fat Face away from a legacy infrastructure to an improved cloud-based solution.
