24/7 IT support

In this new, remote world where flexible working is fast becoming the norm, technical problems can occur at any time. That means that for businesses operating outside of the 8 a.m. to 6 p.m. day, they need technical support that can be called upon at any time. Here at Focus Group we provide 24/7 IT support, with a live help desk and a state-of-the-art query management system. This means that no matter the hour, weekday, holiday or weekend, our staffed service is ready to talk with you. No downtime. No long waits. Just more time to focus on growing the important parts of your business.

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24/7 business IT support service

As opposed to other ‘Managed Service Providers’ who only operate a reactive service for ‘on-call’ engineers, our team of engineers run on two separate shift patterns. This means you’ll always be able to speak to a professional, no matter the hour. Equally, during the quieter times, our UK-based team will also be able to work on other outstanding cases opened by our clients. Overall, this leads to faster case resolution times for everyone and improved SLA performance. From hardware maintenance and network support to software issues and printers that just won’t connect, we’re here to support you year-round (even during national holidays) by phone or via our service portal.

What’s included in our IT support services?

Below is a list of the typical IT support and helpdesk services we offer to our customers, ranging from small enterprises and start-ups to international businesses with a global client-base.

Cloud services: computing, servers and data backups

We provide on-demand availability of computer system resources and regular backups via our cloud servers. All of our cloud services are aimed at reducing your business’s IT support costs by using a secure and agile cloud computing solution.

Cloud computing >

Cisco network support

From wireless infrastructures to large databases and hyper converged data centres, we’re here to mould the latest Cisco technology to the precise requirements of your business. Our team is ready to support your business in all of its enterprise networking and data exchange objectives.

Cisco enterprise networking >

Tech Support: software updates and disaster recovery

Our team of IT experts will monitor your systems to implement important patches and updates on a regular patch assessment cycle. Our IT engineers are always available to speak with you and we can offer on-site support from our national team of specialists. We’ll even help you to create and implement a dedicated disaster recovery strategy should the worst happen.

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Virtual desktops, file servers and data sharing

We ensure that your employees are able to share data efficiently and safely through our dedicated file servers. We also offer virtual desktop installation and configuration, so your business is able to keep running, no matter the time or where your teams are based.

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Cyber security

One of the most important parts of any IT service, we offer a cutting-edge cyber security service to handle any manner of cyber attack. We can provide you with a Security Operations Centre, equipped with a team of cyber security experts, to monitor your cloud environment, devices, logs, and networks for threats and breaches.

Cyber security >

Hardware provisioning

Ready to support any size enterprise, we’ll efficiently manage your business’s equipment distribution and pre-configuration. From digital resource access to user authentication and account syncing, our IT experts will ensure you’ve got everything you need to get your systems up and running, ready for new recruits and hardware upgrades.

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Benefits of 24/7 IT support

Productivity & efficiency

With the future of business relying more and more on digital information technology, workforce productivity and a business’s overall efficiency depends greatly on the maintenance and smooth running of IT equipment. At Focus Group, our aim is to make your business more efficient and cost-effective by taking care of all your IT needs.

Always on

24 hours a day, 7 days a week, we handle the ‘boring’ technical stuff, from regular hardware maintenance and network updates to general software bugs and protection against advanced cyber attacks or data breaches.

Cost-effective

Our UK-based IT support service is proud to be leading the way in helping businesses deal with time-consuming challenges. A trusted provider to organisations of all sizes (across many different sectors), our modern and easy-access 24-hour IT support services allow you to focus on developing and growing your customers, products and services. For efficient business growth in a changing world, our round-the-clock IT experts are a cost-effective and flexible way to expand your business.