IT managed services

Focus Group's IT management services provide you with limitless support. With years of industry-leading experience, our team can take care of it all.

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Trusted IT managed service provider

A strong IT infrastructure is the bedrock of any successful business. But it's also a time-consuming process, one that needs a lot of attention.

Focus Group's IT managed services solve this stress. Our IT specialists will be by your side - around the clock - to ensure everything IT is running smoothly across all your operations.

As certified experts in the digital industry, we know that every business does business differently. And so, our solutions are tech-tailor-made for your specific problems.

No matter how big or small the issue, we'll provide managed IT support and solutions to ensure your IT infrastructure is delivering peak performance.

Whether it's hardware maintenance and installation, ongoing monitoring or remote and on-site support, Focus Group's managed IT network services are perfect for SMEs and larger businesses looking to reduce costs and outsource IT support.

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Grow your business

As a managed service IT provider, we’ll help your business grow by streamlining operations, enhancing efficiency, and ensuring the right technology is implemented for your strategic objectives.

With our dedicated teams overseeing your entire IT infrastructure, you can focus on core to-dos and goals without the worry of technical glitches or cybersecurity threats.

Our fully managed IT services provide proactive monitoring, prompt issue resolution, and continuous system optimisation, minimising downtime and boosting productivity.

Plus, as a Microsoft Solutions Partner, we have access to cutting-edge technologies that empower businesses to innovate and adapt swiftly to the forever-changing market.

We offer competitive costs, meaning you can allocate resources effectively and invest strategically in growth initiatives.

In a nutshell, Focus Group's IT managed services optimise your technological capabilities, improve resilience, and position you competitively in your respective industries.

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Benefits of fully managed IT services

Fully scalable

Our IT services are fully scalable, allowing your business to rapidly adapt to changing needs and demands. Through flexible solutions, you can work at your best without compromising productivity. Enjoy the freedom to expand or streamline operations as necessary, letting your business thrive in any environment while maintaining optimal performance.


Remove the worry of money from your strategies. Our managed IT support services deliver cost-effective solutions by eliminating the need for in-house IT experts and infrastructure; we've got all that covered! Access a comprehensive suite of services tailored to your specific requirements, minimising unexpected expenses and maximising budget predictability.

Specialist consultants

Our managed IT network services are driven by our specialist team with expertise across the expanding technological landscape. Bringing extensive industry experience and up-to-date knowledge to the table, we'll support you in strategic planning, implementation and ongoing support.

24/7 support

Keep peace of mind with round-the-clock support from our exceptional experts, ensuring uninterrupted operations. Our dedicated team is available 24/7 through a live help desk, ready to deal with any potential technical issues or concerns promptly. Our state-of-the-art query management system is ready to answer your issues efficiently, allowing your business to focus on growth and innovation without disruptions.

System monitoring

As a managed service IT provider, we’ll incorporate comprehensive system monitoring to proactively identify and address potential issues before they impact your business. With advanced monitoring tools and constant oversight, we continuously track the performance and health of your IT infrastructure, from network traffic to server performance and security threats.

Advanced security

From firewalls and encryption to intrusion detection systems and regular security audits, our IT managed services prioritise advanced security measures to safeguard your digital assets and sensitive data. Through attentive monitoring and swift incident response, you can trust that your business remains resilient against potential breaches and data compromises.

Our IT managed services

Managed IT support

Looking to have all your systems managed and maintained externally? Focus Group's managed IT support provides you with a cost-effective solution that leaves the IT to us, leaving you free to focus all your energy on the important stuff. Like growing your business.

Whether it's routers, keyboards, monitors, cyber security or software issues, our managed IT services can save you time, effort and money, so you can get back to the parts of the business you know best.

We're a trusted provider of IT services, offering a range of fully managed IT support for customers across multiple industries and sectors.

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Software as a service

From productivity tools to enterprise resource planning systems, Focus Group offers software solutions that will make your business day better.

Utilising the latest advancements in cloud technology, our Software as a Service solution (SaaS) provides you with cutting-edge technology, powered by industry-leading developers like Microsoft. Through a comprehensive suite of IT services, we provide hassle-free access to a wide range of SaaS applications tailored to meet your specific needs.

From operating systems, servers and storage to network firewalls and security, we'll find the perfect tools to resolve the specific issues you're dealing with.

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Managed infrastructure

Our IT infrastructure services are surrounded by a range of technical expertise, fitting every level of business, and offering you improved profitability and efficiency.

Through a consultation phase, our expert team will evaluate your infrastructure, looking for areas of improvement or optimisation and then provide a comprehensive strategy to keep the new system maintained and operating efficiently.

Our implementation team will then carefully begin the process of executing the recommended and agreed-upon changes to your IT infrastructure, migrating all your previous data into the updated system.

Finally, our management team will take care of the administration, monitoring, troubleshooting and future progress of your IT systems.

At Focus Group, we'll offer you a range of IT infrastructure solutions to match your business needs, capitalising on new technological innovations along the way.

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Cloud managed IT services

Our cloud-managed IT services are designed to secure your business infrastructure, lower IT support costs, increase agility and create opportunities for innovation.

Moving to the cloud allows you to take advantage of a wide array of technologically advanced, on-demand cloud computing solutions, ranging from leading applications to storage and processing power.

Our cloud services provide set policies that reinforce your security posture, helping to protect your data, apps and infrastructure from potential cyber threats.

Additionally, our cloud computing software runs secure data centres worldwide, which are regularly updated to be the fastest computing hardware.

With the cloud, businesses can now store all they need to access in an off-site data centre courtesy of secure cloud infrastructure, whilst gaining instant access from any device, from any location.

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Frequently asked questions

A Managed Service Provider (MSP) is a company that remotely manages a client's IT infrastructure and end-user systems.

MSPs offer a range of services, including network monitoring, cybersecurity, data backup and recovery, software updates, and technical support.

The aim of MSPs is to enhance efficiency and reliability while reducing the burden on internal IT teams. By outsourcing IT management to an MSP, businesses gain access to specialised expertise, proactive maintenance, and cost-effective solutions tailored to their needs.

This model allows businesses to focus on their core operations while leveraging the latest technologies and industry best practices to optimise their IT environment.

Fully managed IT services encompass comprehensive outsourced management of a business's IT infrastructure and systems.

From network management, cybersecurity, data backup and recovery, to software updates, help desk support, and strategic IT planning, a fully managed IT services set up takes care of it all!

Notably, fully managed IT services tend to operate on a subscription-based model, providing predictable costs and scalable solutions tailored to the needs of each customer. This approach offers businesses peace of mind, with the ability to leverage the latest technologies without the burden of maintaining an in-house IT department.

An IT-managed service team oversees the management of a business's IT infrastructure and systems.

Significant responsibilities for a service team include proactive monitoring, maintenance, and troubleshooting of networks, servers, applications, and devices.

Additionally, an IT-managed service team provides technical support to end-users, resolving issues promptly to minimise disruptions to business operations.

Collaborating closely with customers to understand their unique needs and goals, service teams offer strategic IT planning and consulting services to optimise technology investments.

Overall, an IT-managed service team aims to enhance the efficiency, reliability, and security of a business's IT environment, enabling staff to focus on their core business activities with confidence in their technology infrastructure.

If you're looking to leverage specialised expertise, proactive maintenance, and cost-effective solutions tailored to your needs, then opting for managed IT services is the right step for you.

When you outsource IT management, you get access to a team of skilled professionals who stay updated on the latest technologies and industry best practices, ensuring optimal performance and security across your network infrastructure.

With someone else handling routine IT tasks, internal teams can focus on strategic initiatives, enhancing productivity and innovation.

Additionally, with Focus Group, we offer 24/7 support for our managed IT services, reducing downtime and mitigating risks associated with IT failures.

The main difference between managed IT services and traditional IT services lies in the level of support and responsibility.

Whilst managed IT services provide outsourced management of a business's IT infrastructure, traditional IT services typically involve a more reactive approach, where businesses engage IT professionals on an as-needed basis for specific projects or support issues.

Managed IT services offer ongoing support and strategic guidance, aiming to prevent issues before they occur, while traditional IT services often involve addressing problems as they arise without the proactive monitoring and long-term planning inherent in managed services.

Absolutely! Managed services can reduce total IT costs through several means.

Firstly, Managed services often operate on a subscription-based model, providing predictable monthly expenses without the need for large upfront investments in hardware or software.

Furthermore, Managed service providers (MSPs) typically offer proactive monitoring and maintenance, which can prevent costly downtime and mitigate the risk of cybersecurity breaches or data loss.

By outsourcing routine IT tasks to an MSP, businesses can free up internal resources to focus on core activities, potentially increasing productivity and revenue.

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Customer stories

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Clipfine approached Focus Group to plan a full modernisation of its IT infrastructure and deploy a fully hosted solution.

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Exclusive Hotels

Watch our video which showcases our technology partnership with this luxurious hospitality chain with venues across the UK.

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Focus Group strategical migrated Fat Face away from a legacy infrastructure to an improved cloud-based solution.

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