VoIP Phone Systems

A VoIP phone system, or Voice over Internet Protocol phone system, uses internet based technology that allows businesses to make and receive phone calls over the internet instead of using traditional analogue copper based phone lines send voice data. VoIP technology converts voice signals into digital data packets rather than analogue signals to transmit them over an IP network, allowing for less data packet loss, therefore presenting a reliable solution, with minimal interference when communicating over the phone.

Deploying a VoIP phone system offers numerous benefits that make them an attractive choice for businesses, and by 2025 voice over internet protocol (VoIP) technology is set to replace traditional copper phone lines in the UK, as the public switch telephone network (PSTN) and Integrated Services Digital Network (ISDN) are being switched off by BT Openreach. As a result of this all businesses will be required to switch to a VoIP phone system in order to maintain the functionality of telecommunications in their organisation.

The switch to VoIP provides a wide range of benefits to businesses. Firstly it presents a large potential fir cost savings by eliminating the need for separate phone lines and reducing long-distance call charges. Secondly, VoIP phones offer a wide range of advanced features to benefit employees, such as forwarding, voicemail, and auto-attendant, which enhance communication efficiency and customer service. Additionally, VoIP platforms offer a wide range of integrations with other business tools, such as customer relationship management systems and collaboration platforms, improving workflow and productivity. Moreover, with the flexibility to make and receive calls from any device, businesses can enable remote work and enhance employee mobility, empowering businesses with a scalable, feature-rich, and cost-effective communication solution that can drive efficiency, productivity, and customer satisfaction.

A VoIP phone system does everything your traditional business phone system does, and so much more. It comes hand-in-hand with all the call management features you need to run your business effectively, such as call forwarding and routing, call transfers, automatic messaging and so on – but with the game-changing flexibility of being able to utilise these functions on any internet-enabled device and from wherever you are.

VoIP phone systems are a cloud hosted service that require a license per number or extension. Each user will require their own license in order to access the software to make and receive calls. The overall cost of using business VoIP will vary depending on the size of the business, however this comes with a wealth of benefits compared to traditional phone lines and calls can be diverted to any location at any time.

The best phones for VoIP are IP phones as they have been designed for use with VoIP and have call management features which most conventional phones lack. However, if you’re keen to retain your existing PSTN-based landline phones, you can use an analogue telephone adaptor which will allow your phones to work with VoIP technology. The Horizon phone system seamlessly integrates with most on-premise phone systems and provides a wide range of features that can be managed through the desktop or mobile applications.

VoIP phone systems are a cloud hosted service that require a license per number or extension. Each user will require their own license in order to access the software to make and receive calls. The overall cost of using business VoIP will vary depending on the size of the business, however this comes with a wealth of benefits compared to traditional phone lines and calls can be diverted to any location at any time.

Hosted in the cloud, IP phone systems add an extra level of reliability that traditional phone systems are often lacking. For any business that relies on tracking calls, hybrid workplaces and call analytics, switching over to IP telephony is a great way to ensure your business runs smoothly and effectively.