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Horizon Enhancements

Optimise the way you work with Horizon and take your business communications to the next level. Find out how you can personalise the way you communicate with Horizon by harnessing the power of a wealth of VoIP enhancements, all of which can be added to the core Horizon phone system.

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Enhance your Horizon phone system

The Horizon phone system is an industry-leading telecoms solution for business with an extensive range of fixed and mobile telephony capabilities. As a cloud-based solution, its beauty lies in its scalability and agility, together with its impressive repertoire of call management features. Horizon Enhancements support all the standard features and functions of this award-winning hosted telephony service to deliver a truly unified communications experience. Call, chat, connect, collaborate, report, record, message, video, share; the world of communication is at your fingertips with the range of upgrades available with Horizon.

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Benefits of a Horizon add-on

Cloud computing

ISDN replacement

Openreach are busy replacing the copper-based Public Switched Telephone Network (PSTN) with fibre optic connections across the UK, so all traditional lines – such as ISDN - will soon be a thing of the past. A VoIP business phone system such as Horizon means you’re ready for an all-digital future.

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Online portal

The easy-to-use cloud-based, online interface delivers call analytics data and information on the performance of your business. And because it’s cloud-based, you can access the call reporting interface from wherever you are.

SIP networking

Enhanced SIP services

Enhanced SIP services - delivering unified communications - can transform how your employees and your customers connect across your business. Greater productivity, effective collaboration, quicker decision making and improved levels of customer service will take your business communications strategy to the next level.

Enhancements for VoIP

Horizon Webex

Horizon Webex is a rich, unified comms solution that guarantees business continuity and effective, agile working. It will take care of all your internal and external communication needs including voice and video calling, instant messaging and conferencing. And with capabilities across desktop and mobile, Horizon Webex is perfect for enabling remote working as well as supporting you in the office.

Horizon Webex
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Akixi Call Reporting

Akixi is an industry leading, cloud-based call and contact analytics solution. Akixi offers unprecedented insight into the performance of your call services and delivers the understanding you need to deliver a game-changing, ultra-responsive customer experience.

Call analytics and reporting

VoIP Call Recording

Whether your business needs to demonstrate compliance, deliver effective training or ensure excellent customer service is at the heart of all you do, the call recording features of a VoIP phone system are ideal. Whether you are looking to capture inbound and outbound conversations or and securely store them on your systems, VoiP phone systems could be the ideal choice for you.

VoIP call recording
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Messaging on hold & music

Keeping your customers engaged is an essential part of exceptional customer service. With the right messages and music, you can keep your customers happy on hold.

Did you know, a huge 90% of callers hang up in less than 40 seconds if greeted by silence?

Focus Group’s messaging and music on-hold services are here to elevate communication between businesses and customers.

With a suite of on-hold messaging options, including auto attendant, business voicemail messaging and on-hold music, businesses can benefit from reduced perceived wait times, increased upsell opportunities and brand establishment.

Messaging on hold
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Man making a phone call using the Horizon for icrosoft Teams integration

Horizon for Microsoft Teams

Transform Microsoft Teams into a powerful PBX business-grade phone system with Horizon. Bringing a powerful voice to Teams, it’s a brilliant (yet cost-effective) telephony solution which will enable your business to make and receive voice and video calls directly in Microsoft Teams, all in a single application. Highly capable, feature-rich and hosted in the cloud, Horizon for Teams will deliver a unified communications solution that’s fit for the future.

Horizon teams enhancement
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Integrator

Integrator is a powerful piece of software that gives you control from your desktop without having to log in to your Horizon portal. It also provides interaction with key programs such as Microsoft Outlook and Skype for Business. Integrator CRM takes the software a step further. Its compatibility with top CRM packages including Salesforce and Microsoft Dynamics means it can be easily integrated with your CRM, providing quick access to contacts and the ability to dial directly from your CRM system.

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Customer stories

View customer stories
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WaterAid UK

Focus Group worked hand in hand with WaterAid UK to integrate Microsoft Teams and Clarify compliance call recording.

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Hurstpierpoint College

Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.

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Molton Brown

Focus Group planned and deployed a new WAN to enable the migration of a global retail commerce platform to the public cloud.

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