Focus Group is a long-time partner and supporter of Brighton & Hove Albion, helping the team both win off and on the pitch.
Technology solutions for sports and leisure
New technology is unlocking unprecedented opportunities for growth in the sports and leisure industry by digitalising processes and enhancing engagement with customers. With higher expectations surrounding the available services and customer experience through various interactions, it is even more imperative that staff have access to the tools and technology that allow them to do their job quickly and efficiently for overall profitability.
Make running your sports venue a little more hassle-free
In order to capitalise on opportunities, businesses must embrace digital overhauls to harness the true potential of rapport building and deliver unrivalled customer experiences. Let us help.
Focus Group has worked with sports venues and leisure facilities for decades, helping them to improve business technology and make all important migrations to cloud technology which offers untold benefits from deeper insights into customer behaviour, to boosting customer journeys with fast and hassle-free experiences.
Whether it’s reviewing how a telephone call or app-based class booking has been handled, to ensuring there is connectivity in the café – we’ll make sure you have everything you need to keep your customers happy and provide not just good, but great service.
Hassle-free IT for sports and leisure
IT services for sports and leisure need to be responsive to the complex demands and ambitions of the industry. You need IT support that creates and enhances operational and financial efficiencies to guarantee the future success of your space.
Focus Group take the hassle out of data and provide you with the business technology you need from some of the UK’s leading suppliers, so you get the best price without compromising on quality and reliability. Our solutions are tailored to all sizes, from our IT support and services (which cover you 24/7) to cloud backup and disaster recovery, we have the expertise and know-how to keep you up and running.
Personal data should be protected at all costs. Our services for the sport and leisure industry protect your data in the case of theft, employee accidents and technical issues – we recover your information, quickly and easily, so you can focus on growing your business.
Sports and leisure IT solutions:
Lightning fast broadband for sports and leisure
Fast, reliable and secure connectivity is essential for the sport and leisure industry. From stadium broadband to ultra-fast business broadband, for any organisation that covers a large area or plays host to a large number of visitors internet connectivity is an expectation, not a luxury.
Focus Group connects your people across all your sites to ensure the customer experience is seamless. We assess your business goals, location and existing infrastructure to specify a powerful connectivity solution and offer business phone and broadband packages to not only get you connected but save your business money.
From SoGEA broadband (ideal for smaller outfits) to dedicated leased lines, we’ve got all areas covered when it comes to connectivity. Ultimately, we’ll help you to drive productivity and equip your workforce with the connectivity tools to deliver the very best customer service.
Sports and leisure connectivity solutions:
Next generation phone systems for sports and leisure
With the sheer volume of activities happening in popular sports and leisure facilities, customer satisfaction needs to be guaranteed. If a customer calls wanting to know when the next lane swim is or how to enrol on a yoga class, they expect their call to be answered and dealt with instantaneously. Members live busy lives and require information and answers then and there to feel the true value of their service.
This need for instant connection makes having the right phone system essential. One of the best in the market is Horizon – feature-rich and guaranteed to futureproof your business. As a hosted phone system, Horizon is cost-effective, easy to set up, maintain and fully scalable with your business. Users can manage calls from wherever they are with no compromise on call quality, and you can add enhancements to further support your business depending on your exact requirements.
Voicemail-to-email and auto attendant will ensure you never miss a call, while real-time analytics means you can see where call-handling improvements can be made.
Microsoft Teams is another popular choice for sports and leisure facilities. Quick and easy to set up this solution turns your laptop (or any device) into a powerful business phone system. It’s flexible and scalable to grow with your business, while the collaboration features keep everyone in your business connected. Use video to hold meetings with colleagues or suppliers, sync calendars to help with staffing plans, share files or use the chat function for instant responses. Sound good? Let us help you collaborate smarter and faster.
Sports and leisure IT solutions:
Resilient cyber security for sports and leisure
From fraudulent communications and phishing to data breaches and business disruption, no organisation is completely safe against the threat of online criminality and its potentially crippling consequences. In fact, the sport and leisure industry reported a worryingly high prevalence of cyber threats in recent months, with many organisations finding themselves on the wrong side of a breach of some kind.
Luckily, Focus Group’s team of cyber specialists ensure this is preventable. We act as an extension of your IT team to stop scammers in their tracks, delivering complete business data protection. Beyond ramping up your defences, we deliver cyber security awareness training to employees, ensuring they understand potential in-house risks, in addition to offering managed SOC (SOC as a service) constant cloud monitoring for devices and network threats.
In addition, Focus Group delivers Mimecast email security service, which provides email spam protection – one of the biggest cyber targets – dark web monitoring, phishing prevention, GDPR awareness training and network vulnerability assessments - all services designed to help you understand where your cyber weaknesses lie.
Sports and leisure cyber solutions:
Latest mobile technology for sports and leisure
In the sports and leisure industry, staff members are required to be on the move throughout the day, moving from one activity to another across a wide ranging area. In order to stay in contact with the wider team and remain connected at all times, staff should be equipped with mobile technology. Whether they’re checking exercise timetables online, calling in an emergency or taking a payment on the go, the technology needs to be fighting fit. This is where Focus Group comes in…
Our business mobile solutions guarantee your workforce is equipped to remain working at their optimum level, delivering the best handsets and devices for the job, with the performance and functionality that rivals a laptop in the palm of your hand.
Mobile device management makes it easy to manage and secure multiple mobile devices through an easy to use online portal, as well as keeping an eye on usage and ensuring employees are adhering to company policies.
Having the technology to cope with constant calls and queries will stand you in good stead for better consumer service and engagement – after all, it is a service industry and good service leads to customer loyalty, referral and good reviews.
Sports and leisure mobile solutions:
Cost saving energy for sports and leisure
Tackling energy costs in the sport and leisure industry is not easy. With indoor spaces, shower facilities and even pools to heat and maintain, gas and electricity prices need to be monitored as a priority.
We understand that finding the time to trawl through the minefield of energy tariffs and complex contracts can be hard. At Focus Group we offer business energy solutions that could see your sports and leisure business save both valuable time and money. Our energy price comparison experts will work to find you the best prices for both your gas and electricity provision, leaving you free to channel your energy into your leisure business.
In addition to lowering your energy bills, we offer a comprehensive water audit service, proving invaluable for any business dealing with high water consumption. Find out if you’re paying more than you should be for your water consumption – our experts will help you do the rest, resulting in lower consumption and lower costs.
Looking for something different? We also offer smart metering services and renewable energy solutions to put your business on the path to a more sustainable future.