Hospitality technology solutions

Guest expectations are rapidly growing and no longer centre around a simple booking – instead, hospitality managers are prioritising the elevation of guest experience with innovative hospitality technology solutions. From one-touch reservations and check-ins to enhanced in-room communication, guests expect high-quality connections from the latest hospitality technology solutions.

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Focus on Hospitality

Welcome to Focus on Hospitality. Designed to provide hotels and hospitality businesses with the technology to transform guest experiences, streamline operations and drive revenue growth, we specialise in bridging the gap between service excellence and digital innovation.

Focus Group, delivers dedicated IT support, cyber security, integrated voice solutions and resilient connectivity, all under one roof. Our hospitality specialists will take the time to truly understand your operations and take care of your tech estate. So you can focus on what matters most, your guests.

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Bespoke smart hospitality solutions for better business operations

The latest in smart hospitality solutions allow for seamless third-party integrations, reliable collaboration tools and calendar management systems are changing the game in hospitality, with over 48% of hospitality managers prioritising the acceleration of hospitality digital transformation.

According to reports, these priorities are in the right place with a huge 65% of UK hospitality guests confirming they would pay more for available and easy-to-use technology.

Shaping the future through digital transformation in the hospitality industry

Specialist expertise

Our dedicated service connects you directly with level 2 hospitality engineers or above - no scripts, no queues – just immediate support. Our specialists understand hotel systems and can resolve issues rapidly to keep your operations running smoothly.

24/7/365 support

Hotel operations never sleep, and neither do we. We offer flexible support packages to suit your operational needs and your budgets. With transparent pricing based on your infrastructure, servers and users we ensure complete clarity and value.

All in one place

From the front desk to the comms cabinet, we’ll take care of your entire tech stack: phones, networks, guest platforms, IT and more. One team that knows hospitality and gets your business. One partner to look after all your technology needs across your property or group.

Scalable services

We combine insights with enterprise-grade smart hopsitality technology. With a portfolio supporting over 200 hotels and 35,000 rooms, our experience spans boutique hotels to multi-brand groups, and everything in between.

Automated services

Some hotel operations can be very repetitive. Why not let AI for hospitality automate your scheduling, with automated booking systems, content marketing, communications and security, all while ensuring your guest have a seamless and comfortable experience.

Enhanced site security

Keep your staff safe and your guests and their belongings secure by implementing discreet, high-performance CCTV with remote access and smart alerts. Ideal for hotels seeking effective security without compromising aesthetics.

Enhancing your customer experience with digital technology

Cyber

Comprehensive protection of your guest data and systems through security audits, 24/7 threat monitoring, user training and robust incident response plans.

Free assessment

PCI complaince solution

Dark web monitoring

Awareness training

Vulnerability scanning

XDR

IT

Let us take care of IT with complete support for all team members from front desk to housekeeping. We manage all aspects of your network ensuring staff have secure, reliable access to the tools they need.

24/7 support

Microsoft 365

Microsoft Copilot

Cloud

Providing a combination of cloud storage, data back-up services and disaster recovery solutions to ensure seamless collaboration and business continuity.

Sharepoint

Cloud migration

Communication

Our hospitality-focused and feature-rich voice solutions will keep your teams and your guests connected, from anywhere, using any device.

UCaaS

VoIP telephony

Connectivity

Robust, high-performance WiFi and dedicated leased lines that deliver reliability and speed; we create the critical connectivity solutions that today's tech-savvy guests expect.

Fibre broadband

Leased lines

Failover broadband

Virtual IT Director (vCTO)

Need strategic direction? Our senior technology leaders will provide expert guidance - tailored to hospitality environments - on IT strategy, technology stack optimisation, compliance alignment and digital guest experience innovation. All delivered with flexible engagement options to suit your needs and to help achieve cost efficiencies.

Book a free consultation with one of our specialists

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Fully managed hospitality digital transformation solutions

As the hospitality industry continues to evolve, we're seeing a significant shift toward true digital transformation that enhances rather than replaces the human touch. Smart hospitality solutions for rooms, mobile check-in experiences and AI-powered guest services are becoming standard expectations rather than luxury differentiators. Properties that fail to adapt risk falling behind in both operational efficiency and guest satisfaction.

Integration is becoming the cornerstone of successful hospitality technology strategies. The days of siloed systems are ending as hotels demand seamless connections between platforms. This integration creates a unified ecosystem that provides real-time insights and a truly guest-centric experience.

At Focus Group, we're committed to guiding our hospitality partners through these evolving trends with solutions that balance innovation with practical, reliable implementation.

Book a free consultation with a hospitality specialist >

Working with Focus Group

Since 2003, Focus Group has been a leading independent provider of essential business technology. Focus on Hospitality, our dedicated hospitality division, brings together technical expertise and real-world industry experience, ensuring appropriate, hospitality-specific consultancy at every step of your technology journey.

Working with Focus on Hospitality means partnering with specialists who understand that no two hotels are the same. We’ll get to know your business inside out and deliver tech solutions that match and integrate with your essential hospitality systems.

Whether you need comprehensive communications solutions, ultrafast connectivity. flexible IT support or expert cybersecurity protection, Focus Group provides all the hospitality technology solutions you need under one roof.