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Customer stories

Castacrete

Castacrete group’s technical manager turned to Focus Group to recommend and implement a fully integrated, futureproof telephony solution – one which could grow with the company.


Castacrete Case Study

About Castacrete Limited

Castacrete began as an idea in its founder’s back garden back in the 1960s – a lightbulb moment which has since grown into a multi-million pound business and internationally-renowned manufacturer and supplier of outdoor paving. The business now consists of three major manufacturing sites and nine Stonecraft Paving Centres across the UK, with a team in excess of 100 employees. Castacrete continues to grow in order to accommodate the ever-changing tastes and trends of the paving industry.

Castacrete Logo

The Challenge

Castacrete Ltd had a very old BT network infrastructure in place that was struggling to keep up with the rapid growth of the business. Furthermore, its manufacturing plants and retail outlets were using multiple telephone systems, each one running on legacy lines such as ISDN and analogue. Its telephony system was not only causing operational inefficiencies but was expensive to run and maintain.

I would personally like to thank the whole team at Focus Group as they have been on the journey with us as we grew. I would not hesitate in recommending Focus Group to anyone.

The Solution

Focus Group took the time to get to know the business and its communication requirements and set about installing a MPLS network across all sites. The team replaced the phones systems with Mitel hardware in the manufacturing plant and IP handsets in the paving centres for optimum flexibility. Focus Group also upgraded each of the legacy lines to SIP trunks, utilising the MPLS network for calls and guaranteeing a telephony system that was fit for the future.

The Results

Castacrete now have a fully integrated MPLS network which is a lot faster, more reliable and more secure. The business has one phone system so every location can receive, make internal calls, and one central, intuitive management tool to allow for moves and changes to the Mitel phone system. In addition to significant improvements from an operational and call management perspective, the overall cost was less than they were paying for their legacy phone system.

“I would personally like to thank the whole team at Focus Group as they have been on the journey with us as we grew. Special thanks must go to Fred Barton who is always on hand if we need anything; Jason Craddock and Kevin Leaves who installed and implemented the solution and the whole support team at Focus who are extremely helpful and knowledgeable as and when we need them. I would not hesitate in recommending Focus Group to anyone.”

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