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Focus Group

Castacrete

Castacrete's technical manager turned to Focus Group to recommend and implement a fully integrated, future-proof telephony solution – one which could grow with the company.

About Castacrete

Castacrete began as an idea in its founder’s back garden back in the 1960s – a lightbulb moment which has since grown into a multi-million-pound business and internationally renowned manufacturer and supplier of outdoor paving.

The business now consists of three major manufacturing sites and nine Stonecraft Paving Centres across the UK, with a team of over 100 employees. Castacrete continues to grow in order to accommodate the ever-changing tastes and trends of the paving industry.

Castacrete Tile

The challenge

Castacrete Ltd had an outdated BT network infrastructure in place that was struggling to keep up with the rapid growth of the business, with its manufacturing plants and retail outlets using multiple telephone systems, each one running on legacy lines such as ISDN and analogue. Its telephony system was not only causing operational inefficiencies but was expensive to run and maintain.

Castacrete The Challenge

The solution

Castacrete The Solution

Focus Group took the time to get to know the business and its communication requirements and set about installing an MPLS network across all sites. The team replaced the phone systems with Mitel hardware in the manufacturing plant and IP handsets in the paving centres for optimum flexibility. Focus Group also upgraded each of the legacy lines to SIP trunks, utilising the MPLS network for calls and guaranteeing a telephony system that was fit for the future.

The results

Castacrete now has a fully integrated MPLS network which is faster, more reliable and more secure. The business has one phone system so every location can receive and make internal calls, and one central, intuitive management tool to allow for moves and changes to the Mitel phone system. In addition to significant improvements from an operational and call management perspective, the overall cost was less than they were paying for their legacy phone system.

“I would personally like to thank the whole team at Focus Group as they have been on the journey with us as we grew. Special thanks must go to Fred Barton who is always on hand if we need anything; Jason Craddock and Kevin Leaves who installed and implemented the solution and the whole support team at Focus who are extremely helpful and knowledgeable as and when we need them. I would not hesitate in recommending Focus Group to anyone.”

Castacrete The Results

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