SIP trunk call manager

It’s time to take control of your communications! A SIP Trunk Call Manager gives you the power to elevate your SIP above and beyond a connectivity service, into a world of multi-feature applications to provide you with powerful business continuity as standard and total control over your phone system.

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SIP call manager

SIP Trunking (Session Initiation Protocol) is a telephony technology that enables businesses to make and manage voice calls, and other unified communications services over the internet. Essentially, SIP trunks are virtual phone lines that allow users to make and receive phone calls over the internet to anyone in the world. Our UK SIP Trunk Call Manager solution takes your SIP technology the next level. Together with providing you with all the benefits of Focus Group SIP Trunks, our SIP trunk call manager platform will deliver a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app.

Upgrading to a SIP trunk call manager

Enhanced SIP service

SIP Trunk Call Manager offers powerful business continuity as standard, giving you the ability to manage your entire number estate, control all aspects of your inbound calls and enables you to consolidate all your numbers onto a single platform. Meaning that you'll never miss a call again.

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Sip Trunk Call Manager
Sip Trunking Handset

Advanced call configuration

Your SIP Trunk Call Manager lets you harness the power of SIP trunking and manage every aspect of your business phone system, from a single point. In a nutshell, it’s a control centre for all your calls.

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Easy management

The host of features which are available with our SIP Trunk Manager are easily accessed and managed through an easy-to-use web portal. And because it’s cloud-based, you can access your phone system through a mobile app and stay in control, wherever you are.

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SIP trunk management

Key SIP trunk call manager features

  • Geo or non-geo termination directly on the SIP endpoint
    Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app
  • Termination on number
    Redirect inbound calls to achieve business continuity and flexible working
  • Time / day of week routing
    Schedule call routing in advance according to business hours and call handling preferences
  • Divert on busy/out of office/no answer
    Maximise call handling potential and provide an improved service to the caller
  • Snapshot Management Information Statistics (MIS)
    View call handling performance at a glance and monitor inbound call handling efficiencies
  • Email alert on missed call
    Ensure you are notified of any unanswered/engaged calls - ideal management tool for ensuring staff productivity and following up every sales lead
  • 'One Touch' business continuity
    Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly - immediate continuity in the event of office evacuations
  • Date routing
    Set up date-specific routing in advance - e.g. Bank Holidays
  • Call whisper agent notifications
    Popular applications include the provisioning of an announcement to be played to the call answering agent on pick-up which prompts them to answer the incoming call with an appropriate greeting, giving a professional and personal impression to the caller
  • Hunt Groups
    Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person
  • Call Distribution
    Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams of people
  • Call Queuing
    Queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management
  • Voicemail
    Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back
  • Advanced statistics
    Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details
  • Push reports - advanced statistics via email
    Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods
  • SIP Trunk Call Manager App
    Provides quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device

Benefits of SIP trunk call manager

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Call management

A SIP Trunk Call Manager allows you to easily streamline your business communications. You can access your control centre from any desktop, laptop or mobile device; route calls in advance, view real-time call performance, set up missed call notifications and so much more.

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Online portal

SIP Trunk Call Manager provides you with all the benefits of Gamma SIP Trunks together with a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app.

ISDN replacement

ISDN replacement

The ISDN switch off is fast approaching and a SIP trunk is the perfect upgrade. Compared to ISDN, the SIP Trunking solutions delivered by Focus Group are less costly per channel. Your business could save up to 50% on telephone line rentals and 25% or more on call costs! It is also quicker to install and provision, delivers extremely robust business continuity plus provides more reliable and flexible connectivity.

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Frequently asked questions

SIP Trunk Call Manager offers powerful business continuity as standard, giving you the ability to manage your entire number estate and all aspects of your inbound calls. It enables you to consolidate all your numbers onto a single platform, meaning that you'll never miss a call.

SIP trunking works by sending messages from one session initiation protocol address to another. SIP can not only be used as an alternative to ISDN but can also be used for video calling and instant messaging.

A trunk is now a group of assigned channels, each of which handle a set number of simultanious calls. The number of SIP trunk channels you'll need as a business is tied to the number of calls you will expect to be making and receiving at any one time.

Business phone system case studies

Brewers Uk

Cisco SD-WAN simplifies retail branch networking for Brewers.

Somerset House Uk

Adopting a cloud-first strategy, Focus delivers a true digital transformation for the 18th century.

Honda Uk

Europe's largest mesh wireless infrastructure. Honda gets connected with Focus.

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