Why choose SIP Trunks?
How resilient is SIP trunking?
Focus Group SIP trunking is now a mature service used successfully by thousands of UK organisations, which is testimony to the reliability of SIP. For added reassurance when you switch to Focus Group, SIP trunking can be used alongside existing ISDN connections to ensure the transition goes smoothly.
By partnering with the UK's leading SIP trunk provider their national network means we can identify and fix issues faster, through our advanced monitoring and diagnostic tools. It's a combination which has helped us win many major UK Fixed Line Network awards in recent years and one of the reasons more and more businesses are specifying SIP Trunks.
What happens if our internet or power goes down?
Should disaster happen, you can use SIP trunking to minimise disruption to your business. For example, if your London branch has to close in an emergency, and you need the calls routed to Brighton immediately, SIP Trunks can do this and at no extra charge to you.
What if we want to add or remove some of our lines?
SIP trunks are valuable for UK businesses with seasonal voice capacity requirements where more lines can be quickly and easily implemented with no long term commitments, for example when running sales campaigns.
Conversely, if your business has multiple sites with ISDN connections into each, using Focus Group SIP Trunks you can reduce the number of ISDN connections that your business requires and also reduce the maintenance costs on all of your various PBXs. At the remote sites you are left with just the cost of an IP connection and the handsets that you need and you can then pull all the telephony traffic back into your centralised PBX, either at a key premise or within a data centre environment.
What's the quality like?
From the moment we connect your SIP trunking service, you will enjoy all the reliability, resilience and quality that comes from working with the UK's leading SIP trunk provider. Focus Group proactively monitor and manage quality of service across our entire network - it's the underlying network quality that makes a real difference to SIP trunking. And as a consequence we are able to support both G.729 or G.711 codecs.
What if we're moving office?
Number flexibility with SIP trunking means that you can keep your existing number, even when moving out of the area. You can host multiple number ranges and area codes as your business requires. Focus Group can easily transfer your old or existing numbers too so your customers can keep in touch on the numbers they have always contacted you on.
With CLI flexibility you can also decide which number you want to display on a call by call basis - great for contact centres.
Does SIP work with other business networks and applications?
SIP Trunks are integration tested and approved to interoperate with Skype® for Business, allowing you to directly connect to the platform to make external calls. We can also integrate with Microsoft Teams.
Focus Group are also a Janet-connected partner with an interconnect to provide voice services through SIP Trunks to the Janet community. Janet is the network dedicated to the needs of research and education in the UK, connecting institutions to each other, as well as to the rest of the world.