Enhanced support services
Telecoms, connectivity, cyber security, IT, business mobiles – no matter the technology, the expertise of our technical and support teams is second to none. We’re by your side to keep your business connected and our enhanced services have been developed to provide you with peace of mind. 24/7.
Enhance and secure your communications
Our carefully curated range of enhanced services have been developed to play a crucial role in keeping your business communications technology optimised.
By leveraging the expertise of our technical support teams, with proactive monitoring and ongoing maintenance, these services help prevent potential issues before they escalate, reduce operational risk and improve system reliability.
Our round-the-clock technical support will keep your business connected, maintain seamless communication channels, minimise disruptions and maximise operational uptime. Ultimately, we’re here to help you drive productivity and customer satisfaction.
So, whether you’re looking to address cybersecurity concerns, troubleshoot technical issues, or optimise system performance, our enhanced services provide the expertise and assistance necessary to maintain a secure and resilient communication infrastructure.
Enhance your services with Focus Group
Fraud protection
Your phone system is the gateway to your business so it’s vital to keep your lines of communication protected against toll fraud.
Fraud protection
Router assurance
Cover your router in case of any faults that could impact your serive to avoid costly downtime, frustrated customers and disrupted operations.
Router assurance
Line Guard
Focus Group offer Line Guard protection, a small monthly fee which offers you protection against charges that may happen if you have a fault on your line.
Line Guard
Hosted maintenance
Reliable connections keep you connected to the world, and our team of telecom engineers ensures your phone system runs seamlessly. We're here for you 24/7.
Hosted maintenance
Dark web monitoring
Don’t let the dark side of the internet threaten your business. Our dark web monitoring services help your business to stay on top of your dark web exposure.
Dark web monitoring
Total Care out of hours support
Join our Totalcare support service to get full technical support out of operational hours. Our specialist teams will be on hand to provide critical support 24/7.
Out of hours support
Enhance security
Easy to implement services that provide additional layers of protection to your internet systems to educate employees and prevent fraud.
Unrivaled uptime
We’re committed to keeping your business connected. Our m ongoing maintenance services provide the reassurance you need to keep your business operational, at all times.
24/7 support
Our support teams are on hand 24/7 to give your business the service it deserves, with dedicated experts reviewing your systems on a regular basis.
Regular security checks
Our team will perform regular checks on your network to monitor exposure. If any information we will work with you to mitigate the financial risks or impact on the reputation of your business.
Assurance for your hardware
No unexpected costs! If your equipment fails, we will replace certain key devices free of charge if you are signed up to our assurance services. Sign up to ensure you stay connected at all times.
Regulatory compliance
Ensure regulatory compliance through thorough adherence to industry standards and regulations. We guarantee that your business meets current and future legal requirements.
