Drake Tooling and Abrasives

Drake Tooling had been using an ageing, on-site BT phone system. Because of this system, they were disenchanted with high broadband costs and the service they were receiving.

Already considering remote working before the pandemic hit in 2020, coupled with the lack of support when needed, the management was looking for a more flexible solution. That's where we stepped in.

Thanks to our solution, the Drake Tooling staff can use handsets at home or wherever they're working. Additionally, they can utilise twin desk handsets on their mobiles to make and receive calls anywhere!

On top of that, the team can make their own simple programming changes without having to call in an engineer, as Horizon comes with an easy-to-use online portal that handles these. The cherry on top? Drake Tooling also benefits from a responsive support desk and regular contact from their dedicated account manager for any assistance needed.