Enterprise Managed Services

Rely on experts to maintain a secure, efficient IT environment by outsourcing the daily monitoring, management, and optimisation of your systems.

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Supporting your critical enterprise infrastructure

From service provisioning to handling updates, lifecycle management and whole lot more, our vendor-backed service offerings deliver true business continuity, 365 days a year globally. So you can focus on driving your business forward, rather than worrying about keeping the lights on. Providing advanced monitoring and round-the-clock support services for cloud and on-premises environments, our Network Operations Centre features a 24x7x365 service desk, planned configuration changes, together with innovative risk mitigation and disaster recovery. Which is why some of the world’s leading brands depend on us to proactively manage the connectivity their operations depend upon.

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Benefits of Focus Group Managed Services

We are a pragmatic partner

Our co-management ethos provides full visibility and transparency to achieve our shared goal of a secure, hard-working environment.

We work with outcomes, not components

We take time to understand your business and manage your entire platform, not just the components.

We are automation experts

Our award-winning DevOps practice is perfectly designed to make your life easier. Automation is part of every service, making our managed service accessible for all teams and budgets.

We make innovation simple

We stay on top of industry best practice, vendor marketing and software release management so you don’t have to. Working in the background to create a highly efficient environment, unique to you.

We have deep technical expertise

Across networks, cloud, security, and modern work solutions, to keep your entire infrastructure available, optimised and secure from end-to-end.

We have cyber security engineers on staff

Working daily for our clients, vigilant to every possible risk to your network and your data, enhancing your security to keep your operation up, available, secure, and as efficient as possible.

Enterprise network management services

World-class management of information systems

For 20 years, we’ve been quietly keeping companies, large and small, up and running. But more than that, we help them increase their operational efficiency, reduce risk and optimise their technology infrastructure investments.

We support over 31,000 network devices and 60,000+ handsets globally
170+ service engineers across the country, available 24x7x365
In-house provisioning engineers
A single service desk for underlay, overlay, IoT, voice, cloud and security
P1-P4 incident and change management

By managing your environment holistically, we keep costs down, extract value from your systems and implement best practice across your networks.

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A Partnership Approach To Management Of Operations

Sharing the burden with a dedicated team of experts

At Focus Group, we don’t just wait to take the initiative. Utilising real-time reporting, we constantly assess your environment, looking for opportunities to optimise your infrastructure and operations. So you can work more sustainably and cost-effectively. Whether network-managed, cloud-managed, or security-managed, we:

Are a pragmatic partner to our clients, co-managing their IT, providing them with full visibility to achieve our shared goal of a secure, hard-working environment
Take time to understand your business and manage your entire platform, not just the components
Are automation experts. Our award-winning DevOps practice is perfectly designed to make your life easier. Automation is part of every service, making our managed service accessible for all teams and budgets
Make innovation simple, staying on top of industry best practice, vendor marketing and software release management to create a highly efficient environment, unique to you
Have expertise across networks, cloud, security, and modern work solutions, to keep your entire infrastructure available, optimised and secure from end-to-end
We have SOC engineers on staff who work daily for our clients, vigilant to every possible risk to your network and your data, enhancing your security to keep your operation up, available, secure, and as efficient as possible.

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A flexible approach to Managed Services

The best managed service keeps every aspect of your IT environment working efficiently, around the clock, predicting and resolving issues so your IT team can focus on strategic work.

We don’t believe that ‘one size fits all’. Which is why we make it easy for you to select as much support as you need. Plus, you’re free to flex how much you outsource to us – you choose the options you need, and we’ll create a tailored agreement featuring all the resources and specialist services you need. As experienced Managed Service providers, we utilise common building blocks, tailored to your requirements, to deliver best-in-class support.

We’re quick to respond and communicate regularly, constantly looking at ways we can do more to help.

We deliver Fanatical Support in three ways:

Cloud Managed – as specialists in cloud-based networking, we help with the configuration, tuning and maintenance of your cloud framework, using automation to provide a secure scalable, cloud platform
Network Managed – Focus Group is an award-winning network specialist and can help you protect and manage your LAN through effective API-driven LAN solution
Security Managed – we monitor your entire IT infrastructure, 24/7, to detect cybersecurity events in real time and address them immediately

24/7 Managed SOC

A Choice Of Enterprise Asset Management Options

Frequently asked questions

What does a managed service provider do?

A managed service provider supports your network, applications, infrastructure, and security services. They have responsibility, but you keep control. Your MSP should be responsible for the daily running of your IT environment, monitoring and fixing issues, while you keep control of… changes, optimisations, orchestrations, etc.

How big do you need to be to benefit from a Managed Service?

All companies can benefit from external expertise available to them through a managed service. The more complex a company’s business, network, or IT usage, the more they will need a highly qualified extension of their team to keep things running safely and smoothly.

Customer stories

View customer stories

Somerset House

Focus Group guided Somerset House through the adoption of a cloud-first strategy to enable a future-proof digital transformation.

Coty

Focus Group has been working with Coty for over a decade now, to deliver essential business technology, as its Cisco partner of choice.

Brewers

Brewers, with over 150 retail locations, streamlined its network services in order to provide an enhanced customer experience.