The solution brought vast improvements to Cooke & Mason's business operations and staff productivity. Focus employed a customer centric approach to facilitate the transition ensuring minimal disruption to business operations whilst being implemented. The entire project was delivered on-time and on budget.
Now that the Horizon hosted telephony solution is in place, Cooke & Mason will see:
- Significant and ongoing cost savings
- A simple to use and intuitive interconnected
telephony solution
- Easy user management and self-install capability
- Inclusive features which include call recording, auto attendant and twinning
- Management reporting and comprehensive views of current business activity
"Focus Group has been a pleasure to work with. They delivered a professional service to ensure we received the solution with no disruption to our business. Excellent service particularly impressed with the Engineers on the day."