Oxford Spires Academy

In order to continue providing outstanding channels of communication, Oxford Spires needed its phone system to be top-class.

The school had been using a Microsoft Lynx 2013 unified communications solution with VoIP handsets as its phone system. However, a move to a new subdomain caused authentication issues across the existing set-up, so a new telecoms solution was the best answer.

The comprehensive suite of call management functions within the Teams Phone System – including an automated attendant - now enables Oxford Spires to handle call volumes with ease. Calls to other DDI numbers can also be routed quickly and efficiently to the appropriate staff members and departments.

The school made the call to upgrade its handset estate at the same time, opting for Yealink T55A handsets with colour touchscreens – providing them with the flexibility to use hardware or the dial pad within the MS Teams phone system app on their PC, laptop, tablet or mobile to make or receive calls on whichever device they are using at any point, from anywhere.