Kurt Geiger

A future-proofed and intuitive connectivity and telephony solution for luxury British retail brand Kurt Geiger, which enhanced network performance, improved business-wide functionality and increased security.

About Kurt Geiger

Kurt Geiger is a luxury British footwear and accessories brand with 150+ international stores, including multiple concessions within department stores like London’s iconic retailers Harrods and Selfridges.

Through an inclusive, creative vision powered by kindness, Kurt Geiger emboldens its customers to be true to themselves and confident, the London way.

Kurt Geiger Grid

The challenge

Inside of a Kurt Geiger shop

Due to a disparate and complex technology estate, Kurt Geiger faced challenges maintaining communication across its stores and warehouses. With their teams busy focusing on growth plans, they needed a modern technology estate that supported a bigger operation and began a new phase of digital transformation.

Because of Kurt Geiger’s gravitas and their global operation, to meet the high expectations set for their luxury brand, a robust connectivity and telephony solution was paramount in creating a seamless in-store experience for staff and customers alike.

The solution

Focus Group understood that for a company of Kurt Geiger’s size, we would need to analyse the brand’s needs across their cloud, networking and security requirements, tailoring their solution accordingly.

To achieve this, Focus Group created a common technology blueprint for Kurt Geiger, standardising their technology across their stores, including the design and management of Infrastructure as a Service (IaaS) in AWS for their new cloud-based network.

We then designed and deployed a modern Cisco Meraki SD-WAN, LAN and WiFi solution, as well as a new LG cloud telephony estate.

Front of a Kurt Geiger store

The results

"We’re already seeing benefits thanks to all the new fantastic features we have. Meanwhile, connectivity is much faster and more reliable. This sets us up for more integrations down the line, which I have no doubt Focus will be able to deliver.

Ultimately, this is great news for us, our customers and our shareholders."

Amina Begum

Senior Technology Service Manager, Kurt Geiger

Kurt Geiger now benefits from a modern technology estate, ensuring they can manage connectivity across their international sites from a single dashboard and, ultimately, attain their digital transformation goals.

Through our bespoke services, Kurt Geiger now achieves 99.99% availability, ensuring they can maximise trading across their global operation, and our Managed Services have reduced the number of 1st line tickets being raised with Kurt Geiger’s support team.

Focus Group’s network deployment using DevOps and code practices expedited the rollout of their technology and eased the installation in difficult transit locations, like Kurt Geiger’s airport stores.

Kurt Geiger now has a technology infrastructure that not only increases the speed, resilience and efficiency of their existing estate, but they now have a platform for further innovation to help them achieve their business goals and continue delivering an exceptional customer experience.

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