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Focus Group

Glebe Primary School

Through Focus Group, Glebe Primary School now has a future-proofed telephony system that further enhances communication as well as the security of its pupils.

Focus Group

About Glebe Primary School

Glebe Primary School is a vibrant educational institution located in Southwick. With 560 students attending the school, Glebe is committed to delivering the very best education for every single one of its students.

Providing the best learning experience possible, Glebe Primary School works hard to equip each of its pupils to the best of their ability, opening up doorways to develop fully as individuals who can nurture, inspire and challenge themselves and others around them.

Glebe Primary School logo over image of children smiling

The challenge

Two children running outside

The problem Glebe Primary School faced was twofold.

Firstly, the school was operating on an old Panasonic phone system still using analogue lines. Panasonic left the UK market in 2019, meaning Glebe had a PBX at the end of its lifespan. Though Glebe's provider could continue supporting this, investing further in an end-of-life product was questionable.

The second challenge was that the school needed to move away from operating through PSTN lines. Openreach is switching off these lines by January 2027 as PSTN doesn’t support the demands of 21st-century communications, especially in education.

The solution

Based on the requirements of Glebe School, our team supplied and installed a 3CX phone system in the cloud with 4 SIP trunks to ensure the school was future-proofed.

3CX is an extremely cost-effective system with a robust reputation for its dependability, high call quality and flexible scalability, with the power to support multiple, simultaneous calls within an educational environment.

To ensure a seamless and swift transition, our team configured the system, migrating the school's existing SIP lines and DDIs to the new platform, and placed a failover solution on-site, meaning if the school lost its internet connection, internal communications - like paging to all handsets - could still be made.

Through this transition, Glebe took this opportunity to increase the number of handsets it utilised, placing a handset in every classroom to support a lockdown, an emerging, imperative requirement in recent years for schools.

Now, the admin team can put the whole school into lockdown with a single call, announcing information over all handsets at the same time. Through this installation, Glebe Primary School also benefited from several extra features like call recording and mobility-detailed reporting.

Two children hiding behind a tree

The results

Two children reading a book

Our team installed the 3CX solution just before the start of the autumn 2023 term. Clear lines of communication are crucial in a busy educational setting. Through Focus Group, Glebe Primary School now has a future-proofed telephony system that further enhances communication as well as the security of its pupils.

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