Courtyard by Marriott | Exeter Sandy Park

The developers of this spectacular hospitality venue invited IT and communication providers to tender for the opportunity to deploy an all-encompassing, site-wide IT infrastructure, plus a 300-user phone system.

It was of paramount importance that the new technology would be fully installed and operational ahead of the hotel’s opening date in spring 2022.

The hotel now benefits from a phone system with an outstanding range of call management capabilities, including an automated attendant to greet every call with welcome messaging, call routing to direct to the appropriate department, plus voicemail for relevant users that is centrally managed.

Every hotel room phone has been customised with Marriott branding, and the reception staff rely on ALE IP handsets to provide a professional experience. With guest expectations set higher than ever, fast and efficient contact with staff anytime is vital.