Alcatel-Lucent Enterprise

More than a century of innovation has made Alcatel-Lucent Enterprise (ALE) a trusted advisor to more than one million customers and resellers in 100 countries around the world. From 1919 to the present day, ALE growth has been spurred on by mergers, international expansion, and technological improvement to make them one of the leading manufacturers of communications solutions.

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What is Alcatel-Lucent Enterprise?

ALE has longevity in the industry with their first phone system or PBX launched in 1977. They have continued to innovate producing on-premise solutions that deliver digital transformation to healthcare, hospitality, education, transportation and government industries and many more.

Their OXO Connect and Enterprise solutions can be found across the world often integrated with ALE’s cloud-based collaboration app, Rainbow, to provide excellent mobility and remote working options to suit the new way of hybrid working.

Whether you are a small or medium business (SMB) or a large organisation, ALE has the technology solution to seamlessly connect your teams and customers.

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Benefits of an Alcatel-Lucent Enterprise solution

Be in control

An on-premise solution means all your hardware is located on site. This means your Alcatel Lucent PBX is secure, you control it and can customise it with features that suit your business needs. We can integrate your phone system with your CRM, for example, or with contact centre software so you can effectively manage your calls to improve your customer service.

Choice of handsets

ALE has a range of handsets designed to suit the modern-day worker, including receptionist consoles and feature-rich desk handsets, plus wireless and DECT phones to give you the very best voice quality and easy call management options. A wide range of headsets can also be plugged into handsets for contact centre agent use.

Mobility & remote working

By integrating the Rainbow app with either the OXE and OXO phone systems, your staff can work from anywhere but remain connected to everyone else in your business or organisation. Whether they roam your site or work at home or on the road, they can make, receive and transfer calls as if they were in the office and collaborate with others using video, chat and file sharing tools.

Alcatel-Lucent Enterprise solutions

OmniPCX Enterprise Communications Server

We refer to this robust PBX telephone system as the OXE and have been deploying versions of this communications platform for more than 30 years to large businesses and public sector organisations, often as the result of a successful tender bid. IT teams have complete control of their phone system to ensure a superior customer experience.

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OXO Connect

The OXO Connect platform is a hybrid model that's ready for the cloud and is at the heart of ALE’s feature-rich SMB offering. Again, we have deployed numerous versions of this constantly evolving on-premise phone system for more than three decades. It is particularly favoured by schools that want a more traditional solution to support multiple users and need to cater for traditional requirements such as analogue, digital and DECT devices.

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Rainbow

While the OXE and the OXO are on-premise solutions, Rainbow gives them both cloud capabilities with a collaboration app that provides user-friendly tools, including calls, video meetings, instant messaging and file sharing. Rainbow is built to offer improved mobility to on-site staff who roam your premises and remote working capabilities to those working from home or elsewhere.

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