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Customer Stories

Unite the Union

Focus Group help Unite to operate a more mobile workforce.


Unite the Union Case Study | Focus Group

Introduction

Unite is the union is Britain's biggest union with 1.42 million members in every type of workplace. Unite is a democratic and campaigning union fighting back for workers, it is taking trade unionism out to millions of unorganised workers, and standing up for equality for all.

Unite the Union

The Challenge

Unite had two business mobile contracts in place on different networks, each with a different tariff arrangement and neither were cost effective. In addition, a mixture of different handsets and devices were being used that weren’t designed to work with how the business need was developing. This resulted in increased running costs and a heavy failure rate of the original devices leading to a down turn in productivity and impacting on budgets.

Focus have been integral to Unite in our transition to smart phone technology, which has allowed Unite to operate a more mobile workforce.


The Solution

Focus Group analysed the usage for both accounts and were able to secure a bespoke tariff that included enough shared minutes, texts and a suitable amount of data for each user, with added room for growth. Plus, we also secured a discounted supply of Apple iPhones and processed the rollout of devices to users across the UK with minimal disruption. Several months after the rollout the client has been impressed with the cost savings, the account management and servicing of the account on a day to day basis.

The Results

Since forming the revised tariff offer and streamlining under one network, we have managed to reduce the combined monthly costs by more than £10k a month. This has assisted in strengthening and securing a long term relationship and allowed us to provide additional value added services from the Focus portfolio of products.

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