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Our Careers

As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. If you're dynamic, innovative and have a 'can-do' attitude, come and join us.


LATEST CAREERS

Careers Bannerfoo

If the thought of a fast-paced and evolving work environment sounds exciting, then we’d love to hear from you. We provide a tailored personal development and training programme to help your career grow – and we always welcome, and value, your feedback.

We value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Childcare and Cycle To Work initiatives.

And we’re a sociable bunch! We hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


CHECK OUT OUR EMPLOYEE BENEFITS

Latest vacancies

Job Title

Sales Account Manager

Division

Mobile

Working Hours

Mon-Fri, 9-5.30

Salary

£18-23K

Benefits/Commission


Generous, un-capped commission structure, company mobile, company car (subject to completing mandatory probation)

Person Specification


The ideal candidate would have experience selling mobile products (retail or b2b) and field sales experience. Telesales experience would be an advantage. Must have a full UK driving licence.

Job Description


Focus Mobile is looking for a New Business Mobile Account Manager, to sell mobile products to new and existing Focus Group customers. Candidates will ideally have experience selling mobile products and some 'business to business' sales experience. Although some leads will be provided, candidates will need to be willing to make pro-active sales calls to generate new business. Good customer service skills would be advantage. Office and field based.


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Job Title

Business Development Executive

Department

Kent Sales

Working Hours

Mon-Fri 9-17.30

Salary

£24,000 DOE

Job Purpose


Generating new business opportunities across various products for the entire Focus Group. Aiming for quick personal development to Business Development Manager (Field Sales)

Principal Responsibilities/Duties


Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus.

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills


  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills


  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

Business Development Manager

Department

Voice

Working Hours

Mon-Fri 9-17.30

Salary

Dependent on experience + commission

Job Description


To Generate New Business, upsell and cross sell to existing customers.

Principal Responsibilities


  • To understand and meet a monthly 'New Business' target.
  • To meet agreed activity based KPIs.
  • To pass leads to all sectors of the group including Energy, Mobile and IT.
  • Provide regular, accurate sales forecasts.
  • To actively promote all products and services of Focus Group.
  • Follow up on referrals and new leads.
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client's business.
  • To develop product knowledge.

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximise results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.


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Job Title

Business Development Manager

Department

Data

Working Hours

Mon-Fri 9-17.30

Salary

Dependent on experience + commission + car allowance

Job Description

This is a new business field sales role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make your own in addition.

You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Principal Responsibilities


  • Meeting with prospective clients to promote Focus Group products and services
  • Identify opportunities for new business and manage the end to end sales process
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently achieving a monthly 'new business' target and meeting agreed activity based KPI's
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions, conferences and networking events


Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximise results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.


APPLY NOW

Job Title

Business Development Executive

Department

Business Development

Working Hours

Mon-Fri 9-17.30

Salary

Dependent on experience

Job Description


Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus.

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills


  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills


  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

Customer Service Executive

Department

Customer Service

Working Hours

Mon-Fri 9:00-17:30

Salary

£18,000 to £22,000 dependent on experience

Job Description


Job Purpose

To deliver exceptional Customer Service support to Focus Group customers

Principal Responsibilities

  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate and resolve a query, complaint or general enquiry from customers
  • Communicate with customers moving to other providers with the aim to maintain services
  • Meet set targets & expectations for ensuring the best possible customer experience
  • Record and track interactions with customers on the companies in house CRM system
  • Follow industry & company guidelines in relation to a customer's contract with Focus
  • Keep up to date with industry regulatory changes
  • Keep up to date with any changes Focus make to terms and conditions
  • Promote the benefits, products and services of other divisions within the Group to existing customers

Essential Skills


  • Proven track record of delivering a high level of customer care & service
  • High standard of phone skills and written communication, including numerical skills
  • Problem solving
  • Multi-tasking
  • Organised and motivated
  • Ability to work on their own and within a team environment
  • Competent PC skills; email, word, CRM packages

Desired Skills


  • Minimum 1 years' experience within a customer service/support role
  • Industry experience desirable not essential
  • Excellent telephone manner
  • Previous experience investigating service issue complaints
  • Ownership of complaint handling cases from start to resolution


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Job Title

Technical Support Advisor (2nd Line) 

Department

Service Operations

Working Hours

Mon-Fri 9:00-17:30

Salary

DOE

Job Description


  • As part of the Service Desk, provide 2nd line support and excellent customer service in the areas of; WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.
  • To provide 2nd line support to customer with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical and hosted telephone systems.
  • Be an escalation point for 1st line support staff. 
  • Provide training and shadowing to other support staff within Service Operations.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up.
  • To understand and confidently interact with the Openreach network and services.
  • Answer the phone within the agreed target time, in relation to an overflow of 1st Line calls
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company's quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the service operations department and the company.

Essential Skills


  • Experience troubleshooting WLR, Data, Telephony Systems
  • Customer service focussed with an excellent telephone manner.
  • Demonstrate an ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver. 
  • Be adaptable to change in processes.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-orientated individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.

Desired Skills


Trouble shooting and configurational experience in the following:

  • WLR / PSTN / ISDN
  • Data, Broadband, Ethernet
  • SIP / IPDC
  • Horizon / Hosted PBX
  • On Premise PBX - Samsung, LG, Avaya


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Job Title

Business Development Manager (Kent) 

Department

Kent Sales

Working Hours

Mon-Fri 9:00-17:30

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers.

  • To understand and meet a monthly 'New Business' target.
  • To meet agreed activity based KPIs.
  • To pass leads to all sectors of the group including Energy, Mobile and IT. 
  • Provide regular, accurate sales forecasts.
  • To actively promote all products and services of Focus Group.
  • Follow up on referrals and new leads.
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business.
  • To develop product knowledge.


Essential Skills


Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.

  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping. 
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.


APPLY NOW

Job Title

Sales Support Administrator

Department

Enterprise Networks

Working Hours

Mon-Thurs 8.30am-5:30pm and Friday 8:30am -5:00pm

Salary

£20k-£26k DOE

Job Description

Reporting to the Sales Director, you will be required to provide administrative support to the Sales Team, with the aim of delivering first-class customer service. Daily tasks will see you providing administrative support to the Account Directors and Sales Director.

  • Producing quotes and completing purchase orders for the Account Directors
  • Providing administrative support to the Sales Support Manager when needed
  • Maintenance database management and ‘House Keeping’
  • Creation of customer contracts
  • Liaising with distribution and vendors
  • Help where needed with marketing and team events
  • Using social media tools such as LinkedIn to cleanse data
  • Attending relevant presentations, exhibitions and conferences
  • Arranging delivery of goods to customer site
  • Supporting Field Engineers with travels and accommodation, etc.


Essential Skills


  • Having a confident and professional manner both face-to face and on the telephone with Clients
  • Self-motivated with an eye for detail
  • Natural problem-solver: to understand and anticipate a customer’s needs
  • Offering up insightful and innovative ideas to maximise business practices
  • Excellent organisational and administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful team
  • Willingness to learn the full range of Cisco products and services


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Job Title

Sales Support Administrator

Department

Enterprise Networks

Working Hours

Mon-Thurs 8.30am-5:30pm and Friday 8:30am -5:00pm

Salary

£20k-£26k DOE

Job Description

Reporting to the Sales Director, you will be required to provide administrative support to the Sales Team, with the aim of delivering first-class customer service. Daily tasks will see you providing administrative support to the Account Directors and Sales Director.

  • Producing quotes and completing purchase orders for the Account Directors
  • Providing administrative support to the Sales Support Manager when needed
  • Maintenance database management and ‘House Keeping’
  • Creation of customer contracts
  • Liaising with distribution and vendors
  • Help where needed with marketing and team events
  • Using social media tools such as LinkedIn to cleanse data
  • Attending relevant presentations, exhibitions and conferences
  • Arranging delivery of goods to customer site
  • Supporting Field Engineers with travels and accommodation, etc.


Essential Skills


  • Having a confident and professional manner both face-to face and on the telephone with Clients
  • Self-motivated with an eye for detail
  • Natural problem-solver: to understand and anticipate a customer’s needs
  • Offering up insightful and innovative ideas to maximise business practices
  • Excellent organisational and administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful team
  • Willingness to learn the full range of Cisco products and services


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Job Title

Sales Support Administrator

Department

Service Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

£32k-£38k DOE

Job Description

Manage the day to day running of the Group Service Desk dealing with multiple product technologies. Identify best practice for first contact resolution, including but not limited to training requirements for a multi-skilled 1st line.

  • Establish best practices through the entire technical support process within Service Desk
  • Ensuring all Service Desk staff are adhering to service level targets and escalating tickets where required
  • Recruit, train, coach and mentor Technical Support Advisors (1st line) including career development with personal development plans, performance and potential
  • Contribute to improving customer support by actively responding to queries and handling complaints and advising Service Desk on best practice for incident management
  • Work closely with Service Desk Manager (2nd & 3rd Line) in order to advise best practice for ticket resolution processes/incident management
  • Approval of annual leave, tracking sickness, Return to Work for 1st line support advisors
  • Manage the daily running and ticket flow of the Service Desk
  • Conduct weekly team meetings
  • Use the data analysis provided for the Service Desk to ensure productivity and highlight areas for improvement
  • Continuously look to Improve the processes for ticket flow to improve the efficiency and reduce resource per ticket, liaising with other leads/managers to ensure the process joins correctly within the function
  • Define and be responsible for ensuring the escalation paths are adhered to for the following categorise; Customer, Supplier, Technical, Commercial
  • Regularly update the Workflow & Escalation Lead on any high level’s incidents/escalations in flight and support requirements
  • Identify Major Service Outages and report to Incident Controller to invoke the MSO process
  • Maintain clear communication paths with the Service Desk Manager (2nd & 3rd Line), Workflow & Escalation Lead and Fault Engineering Co-ordinators always to work effectively with seamless process structure set out by the Group Service Desk Manager
  • Identify and track ways to improve first contact resolution
  • Identify and communicate key website/customer portal tools for multi technologies to encourage customer DIY to reduce service requests


Essential Skills


  • Prior team management experience
  • Proven people management skills, working with SLTs, Service Levels and KPI's
  • Proven experience building, developing and improving a successful service desk in an MSP environment
  • Strong customer service skills and ability to develop teams
  • ITIL qualification/Knowledge Desirable
  • Strong Technical Skills with Windows, Exchange, Office 365, VMware and Networking Technologies
  • Experience with a range Service Desk Monitoring tools
  • Experience working for a Managed / Hosting Service Provider
  • Experience working in a fast-paced driven environment


KPI's


  • Fault ratio. Total Faults/Number of Customers
  • % faults resolved on 1st contact
  • % field faults could have been fixed remotely
  • NPS for 1st line services
  • % of inbound calls answered within board set KPI


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Apply now

If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV.

EMAIL US

Charlottefoo
One of the reasons I love working at Focus group is the great opportunities for career growth. You are always encouraged to reach personal and work goals. It creates a friendly and supportive atmosphere.

Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.