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Our Careers

As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. If you're dynamic, innovative and have a 'can-do' attitude, come and join us. Apply for a new job with Focus Group careers.


LATEST CAREERS

#thisisfocus | Focus Group Careers | Focus Group jobs

If the thought of a fast-paced and evolving work environment sounds exciting, then we’d love to hear from you. Focus Group provide a tailored personal development and training programme to help your career grow – and we always welcome, and value, your feedback.

Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives.

And we’re a sociable bunch! Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


CHECK OUT OUR EMPLOYEE BENEFITS

Latest Focus Group vacancies

Job Title

Sales Support Administrator

Department

Service Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

Manage the day to day running of the Group Service Desk dealing with multiple product technologies. Identify best practice for first contact resolution, including but not limited to training requirements for a multi-skilled 1st line.

  • Establish best practices through the entire technical support process within Service Desk
  • Ensuring all Service Desk staff are adhering to service level targets and escalating tickets where required
  • Recruit, train, coach and mentor Technical Support Advisors (1st line) including career development with personal development plans, performance and potential
  • Contribute to improving customer support by actively responding to queries and handling complaints and advising Service Desk on best practice for incident management
  • Work closely with Service Desk Manager (2nd & 3rd Line) in order to advise best practice for ticket resolution processes/incident management
  • Approval of annual leave, tracking sickness, Return to Work for 1st line support advisors
  • Manage the daily running and ticket flow of the Service Desk
  • Conduct weekly team meetings
  • Use the data analysis provided for the Service Desk to ensure productivity and highlight areas for improvement
  • Continuously look to Improve the processes for ticket flow to improve the efficiency and reduce resource per ticket, liaising with other leads/managers to ensure the process joins correctly within the function
  • Define and be responsible for ensuring the escalation paths are adhered to for the following categorise; Customer, Supplier, Technical, Commercial
  • Regularly update the Workflow & Escalation Lead on any high level’s incidents/escalations in flight and support requirements
  • Identify Major Service Outages and report to Incident Controller to invoke the MSO process
  • Maintain clear communication paths with the Service Desk Manager (2nd & 3rd Line), Workflow & Escalation Lead and Fault Engineering Co-ordinators always to work effectively with seamless process structure set out by the Group Service Desk Manager
  • Identify and track ways to improve first contact resolution
  • Identify and communicate key website/customer portal tools for multi technologies to encourage customer DIY to reduce service requests


Essential Skills


  • Prior team management experience
  • Proven people management skills, working with SLTs, Service Levels and KPI's
  • Proven experience building, developing and improving a successful service desk in an MSP environment
  • Strong customer service skills and ability to develop teams
  • ITIL qualification/Knowledge Desirable
  • Strong Technical Skills with Windows, Exchange, Office 365, VMware and Networking Technologies
  • Experience with a range Service Desk Monitoring tools
  • Experience working for a Managed / Hosting Service Provider
  • Experience working in a fast-paced driven environment


KPI's


  • Fault ratio. Total Faults/Number of Customers
  • % faults resolved on 1st contact
  • % field faults could have been fixed remotely
  • NPS for 1st line services
  • % of inbound calls answered within board set KPI


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Job Title

Technical Support Advisor – 1st Line (Service Operations)

Department

Service Operations

Working Hours

Mon-Fri 9:00-17:30

Salary

Negotiable

Job Purpose

As part of the Service Desk, provide 1st  line support to customers for Telephony, Data and IT Services. Achieve first contact resolution were possible whilst providing excellent customer service.

Principle Duties/Responsibilities


As part of the Service Desk, provide 1st line support to customers for Telephony, Data and IT Services. Achieve first contact resolution were possible whilst providing excellent customer service.

  • To provide 1st line support to customers for Telephony, Data and IT Services.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up.
  • To understand and confidently interact with suppliers for our core products.
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets.
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the service operations department and the company.


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Job Title

Technical Support Advisor – 3rd Line (Service Operations)

Department

Service Operations

Working Hours

Mon-Fri 9:00-17:30

Salary

Negotiable

Job Purpose

You would be joining a team of IT engineers providing remote and telephone support for small and medium enterprise customers. The role will provide 3rd line telephone and remote support to our customers within a team of other helpdesk personnel.

Principle Duties/Responsibilities


As part of the Service Desk, provide 1st line support to customers for Telephony, Data and IT Services. Achieve first contact resolution were possible whilst providing excellent customer service.

  • Be responsible for dealing with 3rd line support issues and escalations that come into the helpdesk via remote support or the telephone.
  • Assist 2nd line support engineers with tickets they cannot resolve, escalating where need be.
  • Provide cover for the telephones should all first and second line staff be on other calls.
  • Support internal Focus staff with IT issues (100 users).

Essential Skills


  • At least three years’ experience in an IT support role.
  • Ideally worked on an IT Support Helpdesk previously, in a managed service environment.
  • Excellent telephone and remote support skills.
  • Excellent communication and organisation skills.
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
  • Experience in networking (firewalls, routers, switches, VPN, wireless).
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies.

Desired Skills


  • Experience with Mac OS X, Linux & Android.
  • Cloud knowledge: Office 365 and other.
  • Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
  • Experience with Cisco firewalls and switches.
  • Experience with SQL, VOIP, SANS.


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Job Title

Service Manager

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

  • Manage and lead end-to-end telephony/I.T. operations lifecycle
  • Lead and motivate our service teams towards the best performance for our customer operations
  • Represent Focus Group as the “face to the customer” in charge of the main communication flows with the customer
  • Monitor the service level provided to the customer, being ready to influence the daily operation so necessary results are achieved
  • Oversee the overall performance of all service teams that interface with the customer operation, being able to influence and direct their work towards customer satisfaction
  • Gather constant customer feedback and monitor the level of satisfaction making sure customer perceptions are well aligned with our own
  • Look for continuous ways of improving the overall operation, by recommending, negotiating and implementing the necessary action plans
  • Articulate all the change initiatives, by actively participating on the planning and deployment during all change processes
  • Identify new business opportunities to our company by leveraging the long-term strategy with our customers.


Essential Skills


  • Excellent customer service skills
  • Team-oriented
  • Oral and written communication skills
  • Stakeholder management
  • Negotiation


Experience


  • Experience working with large customer accounts as a service manager or related function; specifically supporting software/hardware deployment operations
  • Experience in customer relationship management and service level management
  • Good experience of handling service escalations and working as part of a virtual team
  • General comprehension of telephony and IT technologies
  • Familiarity with ITIL framework – particularly incident management, change requests, problem management and service/help desk operations


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Job Title

Installations Coordinator

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

As part of the Service and Support department, the role is to provide logistics co-ordination, purchasing of telecoms equipment, tracking of stock and provisioning of engineers to ensure that installations and site visits are efficient, productive, cost-effective, timely and that communication is clear all round.

Principal Responsibilities/Duties

  • To be a pivotal member of the Installations team within Service and Support from an operational perspective.
  • To pro-actively engage with internal colleagues, suppliers and customers where required.
  • To support the Service and Support team in processing and co-ordinating of any system based tasks.
  • Receive & verify all orders from the project managers or sales team (if project management is not required) and ensure complete understanding of requirements so that resource can be booked in.
  • Raise necessary job paper work as per agreed timescales.
  • Ensure timely and accurate input of job, task order details onto all systems to ensure customer’s order and interdependent information is clear, accurate and unambiguous.
  • Receive, upload and review completed survey and job sheets, communicating any relevant changes or comments in a timely manner to relevant parties.
  • Manage the Engineers diaries and associated displays to ensure that they are up to date at all times making the best possible use of all resources available.
  • Direct the engineers in terms of install, requirements and priorities ensuring that the Installations team are in control of the work stack.
  • Resolve field support escalations such as engineer delays, issues or challenges in a timely manner ensuring all relevant parties are informed.
  • The placing and tracking of all system, equipment, component and accessory orders whilst ensuring stock levels (incl. Engineers van stock) are appropriately maintained.
  • Organising orders and negotiating with suppliers to ensure the best price (including delivery) is achieved at all times.
  • Receiving ordered equipment and checking to ensure it is as requested and at the agreed price.
  • Organisation of stock rooms and delivery of stock to the right place at the right time.
  • Allocating equipment to jobs, packing and dispatching via couriers or similar ensuring that the goods arrive on time for the agreed install or project.
  • Maintain and publish a price list of standard parts and services.
  • Maintain accurate and controlled Purchase Order log or all purchases and costs.
  • Maintain a thorough understanding of all product ranges and component parts, and undertake training where necessary.
  • Ensure excellent customer service by providing first line customer support.
  • Adhere to KPI’s set by Manager, SLA’s in processing and responding to queries, so that the team are able to meet monthly set targets and the quick turnaround on the implementation of orders.
  • Prepare and produce performance reports when required.
  • Any other adhoc duties/assignments as and when required.
  • To be compliant with all company policies and related legislation.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • To assist in the promoting of standard processes across the department and actively seek, drive and contribute to continuous improvements.

Essential Skills

  • Calm and organised to ensure workloads are managed effectively – it gets busy and challenges arise.
  • Must have keen eye for detail due to nature of dealing with customer requirements, surveys from engineers, and part numbers.
  • Reasonable knowledge of locations in the UK – we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location.
  • Demonstrates willingness to learn new skills and continually develop oneself.
  • Excellent communications skills both verbal and written. Much of the communication is with project managers, engineers on site or with customers.
  • Accurate numeracy, written and data entry skills.
  • Quick and logical thinker.
  • To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding.
  • Proficiency in MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports).
  • Proficiency in MS Word or similar (creating and maintaining procedures and manuals about how the department runs).
  • Customer Service focussed. Be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer and the business.
  • A demonstrable ability to follow process and build a reassuring rapport with colleagues and customers as well as professionally handle issues and complaints.
  • Pro-active engagement with internal colleagues.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop themselves and ideas across the team.
  • Above all to actively contribute to ensuring an efficient and cohesive team effort.

Desired Skills

  • Experience in working in Technical logistics role and organising a field workforce.
  • Experience on managing suppliers, purchases, stock in a technical environment Must be self-motivated, proactive and a team player.
  • A sense of humour.


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Job Title

Mobile Customer Service

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

Mobile Sales Support are the ambassadors for Focus Mobile. You represent and promote Focus Mobile by delivering exceptional end to end customer service and being a point of contact for customers, ensuring that the customers interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed.

You provide day to day support to the Mobile sales team and effectively communicate to all parties regarding customer orders and connections. A confident multitasker who is resilient and shows great team spirit.

Principal Responsibilities/Duties

  • Deliver outstanding customer service at all times
  • Processing mobile orders in a timely manner
  • Assist and support mobile sales team
  • Direct interaction with client and sales team via calls and face to face
  • Managing customer accounts
  • Updating spreadsheets for handset orders and invoicing
  • Placing handset orders through 3rd party suppliers
  • Handling inbound complaints and resolving them
  • Answering questions about products and services
  • Monitoring calls and ensuring call waiting is kept to a minimum
  • Updating stock lists as and when required
  • Ad hoc duties when required
  • Communicating with different sectors of the business

Essential Skills

  • Excellent telephone manner and skills
  • Deliver outstanding level of customer service via phone, email and letters
  • Administration experience, using excel and word
  • Ability to use own initiative
  • Punctual
  • Effective at managing multiple competing priorities
  • Excellent organisational and time management skills
  • Excellent attention to detail
  • Experience with CRM databases
  • Maintaining a high workload
  • Ability to meet deadlines

Desired Skills

  • Microsoft packages including excel
  • Going above and beyond to ensure great customer service
  • High level of grammar and punctuation skills


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Job Title

Channel Support

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

This role is to account manage our channel partners. Excellent customer service is required at all times. This role is a technical role so a good understanding of the telecoms sector is essential.

Principal Responsibilities/Duties

  • Channel Support - Supporting Channel partners as 1st line contact for diverse set of queries/faults
  • Knowledge of the Channel Partners and their business types – Account Management summarises this aspect of the job
  • Fault Resolution – pushing through fault issues to get full resolution (utilising the underlying teams)
  • Technical Response – Understanding technologies and how they can be deployed
  • Channel Partners Mailbox Management – daily emails sent from CP’s need responding to and pushing out to correct areas within the business.
  • Channel Partners Hunt Group – Needs manning throughout the working date and answering within SLA
  • Weekly update meetings with Channel Team – reporting back on weekly progress


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Job Title

Provisioning Adviser

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

£18,000 - £22,000

Job Description

As part of a team, to provide excellent customer service in WLR, SIP & Broadband Provisioning as well as Number Management and Porting.

Principal Responsibilities/Duties

  • Understand and confidently provide CPS, WLR, broadband, SIP, number porting and management provisioning services to our internal teams, resellers and customers, keeping each party updated at all times
  • Understand and confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales
  • Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets
  • Chase, update and follow through to completion all orders, including escalations in a timely manner
  • Carry out “like for like” transfers, geographical and non-geographical number ports from one carrier to another
  • Maintain customer MyInbound accounts and provide ad hoc training to customers, resellers and colleagues
  • Set-up Fax2Email, international and conference numbers, ensuring that the billing is correct for all products
  • Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks
  • Ongoing maintenance and response for any Provisioning & Number Management Inbox queries
  • Update the Provisioning Manager on any provisioning orders being escalated or potential issues
  • Adhere and contribute to the company’s quality system and processes, and their maintenance
  • Actively contribute to and promote the use of best practice and continual service improvement within the team

Essential Skills

  • Customer service focussed within a telecoms-based company with excellent telephone manner.
  • Understanding and experience in some (if not all) of the following:
    • Line (ISDN2/30, Analogue) provisioning
    • SIP Provisioning
    • Number provisioning and management
    • Number porting
  • Be prepared to own an issue and see through to completion but to escalate or ask for help when needed
  • Exceptional attention to detail with accurate numeracy, written and data entry skills
  • A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner
  • To quickly gather the right information from the customer/colleague, analyse and take responsibility with appropriate and timely action
  • Target focused and with determination to keep on top of all tasks and escalations at all times whilst assuring excellent customer service which generates positive feedback.
  • An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner
  • Proficiency in:
    • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
    • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge and help understand and develop ideas across the team. Above all, to actively contribute to ensuring an efficient and cohesive team effort

Desired Skills

  • Involvement in DSO cases for orders e.g. approval
  • Involvement in provisioning billing disputes
  • Experience of “Cease before provides” and records issues
  • Experience in developing and delivering training in telecoms disciplines
  • Involvement in complex telecoms provisioning


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Job Title

Project Manager

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

As part of a team, to deliver a professional and consistently high-quality project management and customer service in the area of Telephone System Projects for our UK based telephone system installs (on premise and VOIP solutions). Meeting or exceeding customer expectations, co-ordinating resources and managing costs.

Principal Responsibilities/Duties

  • To review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA or sooner
  • To develop appropriate and detailed plans for each project involving all relevant resources, utilising standard tools
  • Execute the project plan ensuring clear and regular communication to and appropriate engagement of, all necessary departments involved whilst continually ensuring an exceptional customer experience
  • To actively track project progress to ensure delivery as per the requirements and agreed timeline
  • To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change agreements
  • To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed
  • The timely identification and tracking of risks and issues for each project, managing through to resolution (or acceptable limitation)
  • To conduct and attend Project Meetings with customers as required

Essential Skills

  • 100% focussed and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner
  • Customer service driven with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner
  • Results, targets and quality focussed
  • Accurate numeracy, written and data entry skills
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information
  • A demonstrable ability to create well-written, informative and useable documentation
  • A real team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort
  • Be willing to go the extra mile for the sake of the customer, department and the business

Desired Skills

  • Ideally qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies


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Job Title

Service Delivery Desk Engineer

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The role of a Desk Engineer will be to work as part of a team to pre build, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves

Principal Responsibilities/Duties

  • Pre configure IT and Telephony solutions to pre defined customer requirements for remote and field installations
  • Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
  • Configure software and hardware to a pre defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
  • Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
  • Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
  • Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
  • Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
  • Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
  • Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
  • Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction

Essential Skills

  • IP Literate with good all round IT skills
  • Must be able to work alone under pressure as well as part of a team
  • Knowledge of Microsoft excel and other office programs
  • Customer service focused with an excellent telephone manner

Desired Skills

  • Have a good understanding of Hosted and On-Prem telephone systems
  • Proven experience within the telecoms industry


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Job Title

Customer Service Executive

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Principal Responsibilities/Duties

  • To deliver exceptional Customer Service support to Focus Group customers
  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate and resolve a query, complaint or general enquiry from customers
  • Communicate with customers moving to other providers with the aim to maintain services
  • Meet set targets & expectations for ensuring the best possible customer experience
  • Record and track interactions with customers on the Focus Group CRM system
  • Follow industry & company guidelines in relation to a customers’ contract with Focus Group
  • Keep up to date with industry regulatory changes
  • Keep up to date with any changes Focus Group make to terms and conditions
  • Promote the benefits, products and services of other divisions within the Group to existing customers

Essential Skills

  • Sincerity / Empathy / Attentive / Confidence / Resourcefulness / Curiosity / Resilience
  • Proven track record of delivering a high level of customer care & service
  • High standard of phone skills and written communication, including numerical skills
  • Problem solving
  • Multi-tasking
  • Organised and motivated
  • Ability to work on their own and within a team environment
  • Competent PC skills; email, word, CRM packages

Desired Skills

  • Minimum 1 years’ experience within a customer service/support role
  • Industry experience desirable not essential
  • Excellent telephone manner
  • Previous experience investigating service issue complaints
  • Ownership of complaint handling cases from start to resolution


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Job Title

PHP Developer

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

As part of the Synergy development team, your role is to help develop new and enhance existing features as and when required by the business, and to assist with the day-to-day support of the 350+ users of the system

Principal Responsibilities/Duties

  • Creation of new features according to specifications provided
  • Enhancement and modification of existing features according to specifications provided
  • Fixing of bugs/faults when we find them or they are reported to us
  • Provision of support for end users, including creating ad hoc reports and managing user accounts and privileges

Essential Skills

  • PHP (incl. OOP and MVC)
  • HTML5
  • CSS
  • Experience of using Git or an equivalent revision control system
  • Javascript/JQuery
  • Intermediate or advanced SQL skills (preferably MariaDB/MySQL)
  • Ability to work as a team and communicate effectively with colleagues within the development team and around the business
  • Personal management of tasks/projects
  • Microsoft Office, primarily Excel
  • Attention to detail

Desired Skills

  • Understanding of a PHP framework e.g. Laravel
  • Linux server administration (especially CentOS)
  • MariaDB server management and optimisation
  • Ability to liaise with project sponsors both during scoping and development process
  • Experience working with a managed services provider


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Job Title

Business Development Executive

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities across various products for the entire Focus Group

Principal Responsibilities/Duties

Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus

  • Cold and warm B2B outbound calling
  • Booking appointments for the Customer Engagement Team
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills
  • Ambition to progress to a Customer Engagement Executive

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

IT Business Development Executive

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

Telecommunications Field Sales

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills

  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence


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Job Title

Head of Marketing

Department

Sales and Marketing

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The purpose of this role is to lead the development and execution of an integrated strategic approach to marketing. You will deliver the strategic direction to enhance our company brand and to achieve growth in sales through the marketing of our product portfolio

Principal Responsibilities/Duties

  • Develop the strategic marketing plan for all products in the Portfolio and develop our company brand in order to accelerate growth
  • Lead the overall marketing plan of the product portfolio and deliver against a performance-based marketing strategy with execution against the agreed KPI’s and budget
  • Deliver metrics-driven budget planning, execution and continuous ROI analysis
  • Responsible for the management and development of the existing team and the co-ordination of activities across the digital, design, marketing and events areas
  • Responsible for the development of campaigns and messages to further enhance the brand proposition to customers across all touchpoints
  • Identify opportunities to reach new market segments and expand market share
  • Develop and manage the execution and tracking of multi-channel lead generation programmes that yield the volume and quality of leads required to fuel pipeline
  • Carry out competitor analysis to ensure the company’s marketing strategy is competing effectively
  • Working closely with other heads of departments on company projects as required
  • Represent the company at industry events and conferences
  • Ensure company identity is consistent across all forms of communication both internally and externally
  • Responsible for the quality of all content both internally and externally across all channels

Essential Skills

  • Bachelors or Masters Degree in Marketing
  • Demonstrable success at lead generation
  • Strong Project Management experience
  • Exceptional communication skills
  • Strong influencing skills
  • Able to make decisions and delegate effectively
  • Able to create a team spirit and motivate individuals and the collective team
  • Experience of senior level reporting
  • Demonstrable commercial acumen
  • Confident, driven and dynamic leader
  • Able to work under pressure and to tight deadlines
  • Excellent stakeholder management skills

Desired Skills

  • Experience in the telecoms and IT industry


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Job Title

Sales Academy (Business Development)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

We are recruiting for our Sales Academy. This only happens twice a year and we are looking for our next year of ambitious, driven Sales Executives to be trained with us. The role is generating new business opportunities across various products for the entire Focus Group

The academy gives you the opportunity to learn all of the products and service that we deliver to our customers. You will quickly see the career progression offered to you once basic training and targets are met. This successful programme is proven to upskill and teach new sales techniques to make you very successful

Principal Responsibilities/Duties

Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

Business Development Executive (Kent)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the business

Principal Responsibilities/Duties

Call prospects to talk them through the services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

Business Development (Basingstoke)

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities across various products (but primarily our Cyber Security Awareness services www.cybersecurityawareness.co.uk) for Infosec Cloud.

Principal Responsibilities/Duties

Call prospects to positively position and generate opportunities across our Cyber Security Awareness service range + other key service and project-based offerings. Your role will be centred around generating opportunities that start with a quote request and/or online demo booking. Opportunities generated will then be assigned to the team of sales account managers. Where an opportunity cannot be generated you must gather as much relevant information as possible and update our inhouse CRM.

  • Cold and warm B2B outbound calling (including email marketing “Click & Open” data)
  • Using the website chat to proactively generate leads from our websites
  • Contacting company’s and finding the correct contacts where we have identified company’s visiting our websites through IP tracking
  • Booking appointments for the Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future call backs for future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes daily
  • Attitude to make every call count and a constant push to get the desired result from every call
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills
  • Excellent attendance record and time keeping

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone or face to face (e.g. door to door cold calling or on a pop-up sales stand in a shopping centre)
  • Full UK driving licence


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Apply now

If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV.

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Focus Group employee experiences
One of the reasons I love working at Focus Group is the great opportunities for career growth. You are always encouraged to reach personal and work goals. It creates a friendly and supportive atmosphere.


Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.