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Our Careers

As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. If you're dynamic, innovative and have a 'can-do' attitude, come and join us. Apply for a new job with Focus Group careers.


LATEST CAREERS

#thisisfocus | Focus Group Careers | Focus Group jobs

If the thought of a fast-paced and evolving work environment sounds exciting, then we’d love to hear from you. Focus Group provide a tailored personal development and training programme to help your career grow – and we always welcome, and value, your feedback.

Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives.

And we’re a sociable bunch! Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


CHECK OUT OUR EMPLOYEE BENEFITS

Latest Focus Group vacancies

Job Title

Service Desk Delivery Engineer

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

The role of a Desk Engineer will be to work as part of a team to pre build, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves

Principal Responsibilities/Duties

  • Pre configure IT and Telephony solutions to pre defined customer requirements for remote and field installations
  • Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
  • Configure software and hardware to a pre defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
  • Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
  • Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
  • Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
  • Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
  • Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
  • Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
  • Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction

Essential Skills


  • IP Literate with good all round IT skills
  • Must be able to work alone under pressure as well as part of a team
  • Knowledge of Microsoft excel and other office programs
  • Customer service focused with an excellent telephone manner

Desired Skills


  • Have a good understanding of Hosted and On-Prem telephone systems
  • Proven experience within the telecoms industry


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Job Title

IT Business Development Executive

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills


  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills


  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

IT Sales Manager

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our sales team potential, crafting sales plans and presenting those to plans to the Head of IT Sales and the Sales Director.

Principal Responsibilities/Duties

  • Helping the team to identify and generate new prospects and convert them into key accounts
  • Achieving growth and hitting sales targets by successfully managing and nurturing the sales team
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Providing sales led support to the team when called upon
  • Providing the team with client escalation support
  • Managing objective setting, coaching and performance monitoring of sales representatives
  • Helping the team to develop and manage key accounts to their full potential
  • Recruiting new members to the team where needed
  • Working with the team on all areas of personal development around their sales ability
  • Helping to proactively build rapport across multiple customers contacts, seeking out senior levels, buying levels and new opportunities
  • Ability to be able directly sell and liaise with our client base when needed

Essential Skills


  • A proven IT sales track record in building and growing high performing teams, ideally in high-end technology sales environments
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
  • Committed to continuous education through workshops, seminars and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching and people management skills
  • Self-motivation and ambition
  • A natural ability to build rapport and trust with the team
  • A natural business acumen
  • A proven ability to coach and develop successful sales people
  • The analytical skill to assimilate information quickly
  • The ability to manage time and workload
  • Experience of working at senior levels within a company
  • Desire to be successful, hungry and has a competitive mind-set

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Job Title

Database Analyst

Department

Accounts

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

Due to the expansion of our Account team, we are looking for a Databases Analyst.

We have a bespoke in-house CRM system with a large amount of different data. We are looking for someone to support our Finance Manager and Data Consultant in the extraction and analyses of the information we collect. The data can be of a financial nature, but you will also look at stock, customer and employee data.

This role needs someone who has a few years’ experience working with databases such as Oracle or Access and with a mathematical, economic or statistical degree.

Principal Responsibilities/Duties

  • Collation of data from the CRM system and financial spreadsheets
  • Update, manage, and continuously improve Management Information database
  • Perform analyses on large datasets to provide insights to support sales, finance and strategy
  • Present data in a format for Managers and board consumption
  • Assist the wider team to investigate trends or errors in the data
  • Suggest improvements/efficiencies in the data collection and manipulation
  • Attend meetings with the wider team to discuss findings and further requirements

Essential Skills


  • You must have experience of managing databases (e.g. Microsoft Access, Oracle or MySQL)



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Job Title

Culture and Communities Ambassador

Department

HR

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

You will be the brand ambassador for Focus Group who brings our fun and vibrant culture to life. Leading our various communities you will be the person driving positive and sustainable actions. Ensuring we are an employer of choice and creating an environment where people want to stay. You will develop the ESG agenda ensuring the company delivers a positive impact from an environmental and social perspective in all our working practices.

Principal Responsibilities/Duties

  • Working alongside the Head of HR you will shape, implement and maintain the Company’s Culture and Values across the organisation, ensuring it can scale as the business grows and expand into our acquisitions at an appropriate pace
  • You will build the strategy and approach for each of our communities, including but not limited to; Environment, Charities & Community, Wellbeing and Diversity & Inclusion
  • Lead the development of the EVP and be the brand ambassador for the business
  • Build an internal brand to provide direction for all internal communications, with a particular focus on sharing information regarding our community initiatives
  • Effectively communicate and mentor employees on company’s values and principles
  • Promote a positive and supportive work environment and company culture by developing and evolving programs and initiatives to support the company’s mission
  • Work with the senior management team to systematically build processes and procedures around employee satisfaction and engagement
  • Review, assesses and develop the processes for ensuring our external suppliers / customers are operating in a sustainable way and in line with best practice guidelines
  • Develop a robust D&I strategy and policy ensuring all managers are trained in this area
  • Provide in-house training and coaching to all staff to upskill and embed good practice in the areas of Diversity and Inclusion and ESG
  • Provide subject matter expertise with deep knowledge of methodology across all aspects of ESG, ensuring there is governance and assurance in place to deliver consistency across the organisation
  • Working with third parties to widen Focus Group’s social and environmental impact both on a local and national level
  • Review internal policies and processes to ensure compliance with the Equality Act, D&I strategy, best practice in areas of environmental and social responsibility
  • Provide regular reporting, identify risks and opportunities for continuous improvement Human Resources
  • Establish simple and effective communications plans to report our progress to stakeholders and the public
  • Keep abreast of relevant legislation and best practice to ensure compliance and innovation
  • Keep up to date with research, thought leadership and market trends in the D&I and ESG fields and attend related events and seminars

Essential skills

  • Motivated, enthusiastic individual who can be the brand ambassador for the company
  • Demonstrable ability managing competing priorities
  • Experience of working directly with and reporting to senior client stakeholders, including being able to identify and resolve issues directly or escalate as appropriate

Desired Skills


  • Inquisitive mind with a strong passion for sustainability and ESG issues
  • An ability to effectively communicate with a wide range of individuals both internally and externally
  • Self-driven and resilient
  • Drive and resilience and ability to thrive in a pressured environment
  • A degree or relevant qualification in a sustainability/ESG/HR related degree
  • Focus on delivering high quality work whilst maintaining excellent attention to detail
  • Experience in a sustainability/environmental related field, including experience of delivering and managing sustainability assurance engagements
  • Understanding of industry reporting frameworks such as the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines, TCFD and the GHG Protocol


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Job Title

Out of Hours Telco Service Desk Team Leader

Department

Operations

Working Hours

Mon-Fri 17:30-09:30

Salary

DOE

Job Purpose

The purpose of this role is to manage the day to day running of the Focus Group out of hours service support team across all technologies.

Principle Duties/Responsibilities


  • Responsible for the line management and development of all individuals within the out of hours service desk, including the approval of annual leave, tracking absence etc
  • Ensuring all out of hours tickets are meeting all KPI’s e.g. response, fix, customer update frequency, etc
  • Handover of tickets raised in hours, including but not limited to; supplier chasing, providing customer updates, processing service requests, and working the 1st & 2nd line queues through to resolution. Offering a true 24/7 support service
  • To be an escalation point for out of hours across all technologies, including fraud management and supplier alerts
  • Conduct regular team meetings across shift patterns to provide key information the out of hours Service Desk needs to be aware of, including but not limited to handover into service, key account information/changes. Ensure the meetings are collaborative and any ideas or issues are taken forward and addressed as appropriate
  • Use the data produced by Business Analysts to support improvements and to manage change effectively
  • Develop a good working relationship with the in hours Service Desk Managers who will provide details on process development
  • Regularly update the Service Desk Managers on any high-level incidents/escalations in flight and support requirements as part of handover into the day
  • Be the designated Incident Controller should a Major Service Outage (MSO) occur out of hours, invoke the MSO process. Complete handover to Workflow & Escalation Lead should it roll into in hours
  • Receive handover of an MSO from in hours to out of hours and ensure the process continues through to resolution
  • Contribute to improving customer support by actively responding to queries and handling complaints to an appropriate resolution
  • Identify and monitor key customer account relationships for Group
  • Identify and raise any supplier concerns to Head of Service Operations for review

Essential Skills

  • Proven ability to support a Service Desk as a leader for a minimum of 2 years in a transferable industry
  • Ability to work to KPIs and instil these in a team
  • Excellent communication skills both verbally and written
  • Analytical and methodical problem-solving skills
  • Be adaptable to change in processes and lead the change where required
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated, and pro-active
  • Demonstrate an ability to remain calm and composed whilst dealing with internal company pressure
  • Be willing to go the extra mile for the sake of the customer and the business


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Job Title

Technical Support Advisor – Night Shift (Service Operations)

Department

Service Operations

Working Hours

Mon-Fri 17:30-09:30

Salary

DOE

Job Purpose

As part of the Service Desk, provide support and excellent customer service in the areas of; IT, WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.

Principle Duties/Responsibilities


  • To provide 1st line support to customers with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical, hosted telephone systems, IT services
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up
  • To understand and confidently interact with suppliers for our core products
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
  • To adhere and contribute to the company’s quality system and processes, and their maintenance
  • Actively contribute to and promote the use of best practice and continual service improvement within the team
  • Contributing to the success of the service operations department and the company

Essential Skills

  • Customer service focussed with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times
  • Accurate numeracy, written and data entry skills
  • An analytical and methodical problem solver
  • Be adaptable to change in processes
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed
  • A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort
  • Be willing to go the extra mile for the sake of the customer and the business

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies
  • Cloud knowledge: Horizon, Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft
  • WLR / PSTN / ISDN
  • Data, Broadband, Ethernet
  • SIP / IPDC
  • Horizon / Hosted PBX
  • On Premise PMX – Samsung, LG, Avaya


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Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



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Job Title

Internal Account Manager

Location

Carlisle or Newcastle

Department

Sales / Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

As an Internal Account Manager for us, your role is to oversee a portfolio of assigned clients, develop new business from existing clients and actively seek new sales opportunities. To succeed you will be driven and inquisitive as the role requires an element of researching and looking for opportunity within an existing client base. You will have the ability to build rapport and present a responsive and assistive manner to our clients so that they feel supported and valued, leading to long term business relationships.

Principal Responsibilities/Duties

  • Answering incoming calls in a timely, professional and friendly way
  • Identifying and developing new business opportunities for additional sales from existing clients at all stages of the sales cycle, to include targeting and presenting compelling business proposals
  • Using data sets and CRM tools to identify opportunities and generate appointments for your BDM colleagues
  • Preparing and cleansing data for use by marketing, CRM and sales initiatives
  • Identifying, contacting and building relationships with existing clients through a combination of telephone and in-person calls, networking and referrals to obtain appointments
  • Proactively assist in the creation of and following up of marketing campaigns
  • Building and submitting accurate orders and contracts for additional sales
  • Assisting in administrative OTIS/CRM activities on behalf of the BDMs
  • Developing and maintaining a robust pipeline to continuously grow the business and generate additional sales while supporting the company growth and profitability targets
  • Maintaining open and effective lines of communication throughout the business to maintain a sense of teamwork, enthusiasm, pride, and collaboration to ensure successful implementations
  • Adhering to all company policies and procedures
  • Keeping all sales forecasts and analysis trackers up to date
  • Completing and submitting all management reporting trackers
  • Attending networking events to promote our product solutions and brand, while building own profile and generating own business opportunities
  • Maintaining a good understanding of the businesses' products or services through self-development
  • Keeping abreast of the latest industry trends and technical advancements and apply them to your work



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Job Title

IT Business Development Executive

Location

Carlisle or Newcastle

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills


  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills


  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

Business Development Executive

Location

Carlisle or Newcastle

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

Generating new business opportunities across various products for the entire Group.

Principal Responsibilities/Duties

Call prospects to talk them through the services and products that we can offer. This is across the entire product portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to us.

  • Cold and warm B2B outbound calling (including email marketing “Click & Open” data)
  • Using the website chat to proactively generate leads from our websites
  • Contacting company’s and finding the correct contacts where we have identified company’s visiting our websites through IP tracking
  • Booking appointments for the Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future call backs for future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills


  • Comfortable maintaining high call volumes daily
  • Attitude to make every call count and a constant push to get the desired result from every call
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills
  • Excellent attendance record and time keeping

Desired Skills


  • Previous telesales experience
  • Previous experience of selling over the phone or face to face (e.g. door to door cold calling or on a pop-up sales stand in a shopping centre)
  • Full UK driving licence


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Job Title

Digital Marketing Executive

Location

Carlisle

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

We are looking for a digital marketing graduate or junior marketer professional, with creativity and strong writing skills, looking to develop a marketing career with us. You will be working closely with the Head of Sales you will help devise and deliver marketing objectives to increase customer engagement and meet the company’s commercial goals.

Principal Responsibilities/Duties

  • Social Media Management – Including effective paid advertising, proactive social posting and maintaining an interactive social presence across all platforms (Facebook, Twitter and Linked In). The candidate will show creativity in keeping all socials platforms as active and interesting to each audience as possible as well as proactively looking to grow each platform’s following
  • Digital Marketing – Create and write client e-newsletters and develop email campaigns. Develop website content, ensuring the website content remains up to date and meets best practise for SEO. Have experience in overseeing SEO and PPC through effective digital content and managing a proportion of budget assigned. Track and report on campaign results and ROI using tools such as Google Analytics, Mailchimp, Hootsuite
  • Content Writing – Must have excellent writing ability, producing high quality, effective content both online and offline. (Must be adaptable in writing tone to fit with the voice of the brand); This includes preparing and distributing PR materials, including press releases and managing relevant graphic output
  • Point of Sale Materials - Assist in the creation of marketing materials (flyers, case studies, blogs, white papers, emails, web content, articles) including writing of materials as required
  • PR and Media – Assisting in delivering an exciting PR strategy through liaising with local and national media; building and maintaining media relationships and creating a presence within relevant publications
  • Brand Awareness – Raise brand awareness and build the reputation through innovative ideas and excellent content
  • Coordination of Marketing Activities – Supporting the Head of Sales with the coordination of events, sponsorship opportunities, product launches and e-campaign strategy where necessary
  • Support Broader Team Objectives – Including an overall focus on increasing product sales via quality lead generation and quality website content
  • Internal Communications – Delivery of membership communications, including regular updates, news and customer relationship information. This will also mean managing case studies & testimonials – liaising with members to produce high quality case studies for our platforms to support the PR strategy

Essential Skills


  • Hands on experience managing business social media accounts
  • Proven experience in data analysis and reporting including Google Analytics
  • Exposure to content marketing and the creation of digital marketing campaigns
  • Familiarisation of working with Wordpress
  • Experience with Adobe full creative suite desirable



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Apply now

If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV.

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One of the reasons I love working at Focus Group is the great opportunities for career growth. You are always encouraged to reach personal and work goals. It creates a friendly and supportive atmosphere.


Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.