xs

sm

md

lg

xl


Our Careers

As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. If you're dynamic, innovative and have a 'can-do' attitude, come and join us. Apply for a new job with Focus Group careers.


LATEST CAREERS

#thisisfocus | Focus Group Careers | Focus Group jobs

If the thought of a fast-paced and evolving work environment sounds exciting, then we’d love to hear from you. Focus Group provide a tailored personal development and training programme to help your career grow – and we always welcome, and value, your feedback.

Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives.

And we’re a sociable bunch! Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


CHECK OUT OUR EMPLOYEE BENEFITS

Latest Focus Group vacancies

Job Title

Project Manager

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

As part of a team, to deliver a professional and consistently high-quality project management and customer service in the area of Telephone System Projects for our UK based telephone system installs (on premise and VOIP solutions). Meeting or exceeding customer expectations, co-ordinating resources and managing costs

Principal Responsibilities/Duties

  • To review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA or sooner
  • To develop appropriate and detailed plans for each project involving all relevant resources, utilising standard tools
  • Execute the project plan ensuring clear and regular communication to and appropriate engagement of, all necessary departments involved whilst continually ensuring an exceptional customer experience
  • To actively track project progress to ensure delivery as per the requirements and agreed timeline
  • To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change agreements
  • To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed
  • The timely identification and tracking of risks and issues for each project, managing through to resolution (or acceptable limitation)
  • To conduct and attend Project Meetings with customers as required
  • To escalate any serious issues in a timely fashion to stakeholders, both internal or external
  • To develop and maintain any project and departmental documentation as may be requested, needed or in place e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives
  • To collate and finalise all necessary information and data (including serial numbers and final job costing sheets) to ensure that invoicing is not delayed and leases can be triggered
  • To assist in the ordering of lines and remote programming of systems prior to delivery, as and when required
  • To answer the phone within the agreed target time and as a minimum, to meet any agreed personal call and task targets, contributing to the overall departments effectiveness
  • Adhere and contribute to the company’s quality system, processes, and their development and maintenance
  • Actively contribute to, and promote, the use of best practice and continual service improvement within the team and the department

Essential Skills


  • 100% focused and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner
  • Customer service driven with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner
  • Results, targets and quality focused
  • Accurate numeracy, written and data entry skills
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information
  • A demonstrable ability to create well-written, informative and useable documentation
  • A real team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort
  • Be willing to go the extra mile for the sake of the customer, department and the business

Desired Skills

  • Ideally qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies



APPLY NOW

Job Title

Out of Hours Technical Support Advisor

Department

Operations

Working Hours

Mon-Fri 5:00pm-8:30am

Salary

DOE

Job Description

To deliver a high level of 1st & 2nd line support to the customer base of Focus Group covering,Telecoms, IT and Network solutions.

Principal Responsibilities/Duties

  • To provide 1 st line support to customers for Telephony, Data and IT Services
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up
  • To understand and confidently interact with suppliers for our core products
  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate, and resolve where possible reported incident
  • Meet set Targets & Expectations for ensuring the best possible customer experience. To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
  • Record interactions with customers on the companies in house CRM system
  • Record, report and diagnose reported incidents on supplier portals where required
  • Follow industry & company guidelines in relation to a customer’s contract with Focus
  • Follow company Fraud Process procedure – including next working day handover
  • Meet set OLA and grade of service KPI’s

Essential Skills


  • Customer service focused with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
  • Target focused, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times
  • Accurate numeracy, written and data entry skills
  • An analytical and methodical problem solver
  • Be adaptable to change in processes
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

IT Business Development Manager

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

This role is to generate direct revenue for the IT division and create new business opportunities to build up your own customer portfolio on a ‘land and expand’ basis.

Principal Responsibilities/Duties

Your role will be to identify opportunities for sales of products and services to build your own customer portfolio. Engage with SME businesses to develop relationships and increase revenue. Supporting potential larger businesses with their requirements, either closing business yourself or by booking appointments for our Senior Business Development Managers to ensure potential clients are converted to exiting business (virtual or face-to-face as appropriate).

  • Cold and warm B2B outbound calling to prospective clients, to promote the services and products that we can offer
  • Gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus
  • Promoting and selling the complete IT portfolio of products and services
  • Provide regular, accurate sales forecasts
  • Finding leads for the broader portfolio of Focus products and services
  • Finding leads for the broader portfolio of Focus products and services
  • Booking appointments for the IT BDM team for larger opportunities from pre-defined criteria or close business directly. (virtual or face-to-face as appropriate)
  • Building a pipeline of future opportunities for you and the IT team
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes
  • Able to close business on a virtual or face to face meeting and carry out online demonstrations of our products
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be computer literate, particularly in Microsoft
  • Previous B2B outbound telesales experience in a technical / IT / software services environment


APPLY NOW

Job Title

IT Business Development Manager

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

This role is to generate direct revenue for the IT division and create new business opportunities to build up your own customer portfolio on a ‘land and expand’ basis.

Principal Responsibilities/Duties

Your role will be to identify opportunities for sales of products and services to build your own customer portfolio. Engage with SME businesses to develop relationships and increase revenue. Supporting potential larger businesses with their requirements, either closing business yourself or by booking appointments for our Senior Business Development Managers to ensure potential clients are converted to exiting business (virtual or face-to-face as appropriate).

  • Cold and warm B2B outbound calling to prospective clients, to promote the services and products that we can offer
  • Gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus
  • Promoting and selling the complete IT portfolio of products and services
  • Provide regular, accurate sales forecasts
  • Finding leads for the broader portfolio of Focus products and services
  • Finding leads for the broader portfolio of Focus products and services
  • Booking appointments for the IT BDM team for larger opportunities from pre-defined criteria or close business directly. (virtual or face-to-face as appropriate)
  • Building a pipeline of future opportunities for you and the IT team
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes
  • Able to close business on a virtual or face to face meeting and carry out online demonstrations of our products
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be computer literate, particularly in Microsoft
  • Previous B2B outbound telesales experience in a technical / IT / software services environment


APPLY NOW

Job Title

Sales Support

Department

Mobiles

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Mobile Sales Support are the ambassadors for Focus Mobile. You represent and promote Focus Mobile by delivering exceptional end to end customer service and being a point of contact for customers, ensuring that the customers interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed.

You will provision mobile connections and service requests in conjunction with providing day to day support to the Mobile sales team and effectively communicate to all parties regarding progress of customer orders and connections. A confident multitasker who is resilient and shows great team spirit.

Principal Responsibilities/Duties

  • Delivery outstanding customer service at all times
  • Provision of mobile orders for all major networks via Wholesale and Distribution carriers
  • Create network contracts via portals for customer signature
  • Handset purchasing through 3rd party suppliers
  • Dispatch all relevant kit to end users
  • Assist and support mobile sales team
  • Direct interaction with client and sales team via calls and face to face
  • Managing customer accounts
  • Updating ERPAG system for handset orders and invoicing
  • Handling inbound complaints and resolving them
  • Answering questions about products and services
  • Monitoring calls and ensuring call waiting is kept to a minimum
  • Ad hoc duties when required
  • Communicating with different sectors of the business

Essential Skills

  • Excellent telephone manner and skills
  • Deliver outstanding level of customer service via phone, email and letters
  • Administration experience, using excel and word
  • Ability to use own initiative
  • Punctual
  • Effective at managing multiple competing priorities
  • Excellent organisational and time management skills
  • Excellent attention to detail
  • Experience with CRM databases
  • Maintaining a high workload
  • Ability to meet deadlines

Desired Skills

  • Microsoft packages including excel
  • Going above and beyond to ensure great customer service
  • High level of grammar and punctuation skills


APPLY NOW

Apply now

If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV.

EMAIL US

Focus Group employee experiences
One of the reasons I love working at Focus Group is the great opportunities for career growth. You are always encouraged to reach personal and work goals. It creates a friendly and supportive atmosphere.


Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.