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Westcom are now part of Focus Group

Westcom IT Solutions, acquired by Online Systems, is now part of Focus Group, one of the UK’s leading independent providers of essential business technology. Here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. So you can focus on the important stuff. Like growing your business.

We are still here

Acquired by Focus Group in 2020, the established team and offices of Online Systems (incorporating Westcom) remain based in Carlisle – providing the group with a key regional hub and our customers with outstanding service and support.

We continue to be committed to delivering innovative solutions to keep your business connected, passionate about finding the right solutions for you and by your side at all times to ensure your business runs like clockwork.

As part of Focus Group, we now have the opportunity to leverage preferential supplier partnerships, take advantage of group-wide expertise and tap into an extensive portfolio of innovative technology and solutions so we are in a position to better support our customers across the UK.

Your support desk | Carlisle

Our support desk in Carlisle is open Monday to Friday from 08.00-17.30 and can be accessed using the contact details just below.

Out-of-hours*, our support desk team can be reached Monday to Friday from 08.00-21.00 and at weekends and on Bank Holidays between 09.00-17.00. Beyond these hours, a ticket can still be logged using our automated support service and subsequently looked after from 08.00 on weekdays, and from 09.00 at the weekend.

Support email: supportols@focusgroup.co.uk

*Please note, our out-of-hours service does not include engineer site visits and is available to line rental customers only.