North Warwickshire & Hinckley College

With the College now spread across five campus locations, it was decided that a review of the communications infrastructure should be undertaken. This review revealed the need for a new, modern, and reliable telephony system which could satisfy the demands of this large, multi-centre College.

In order to increase flexibility and reduce costs, the College initially considered replacing their existing ISDN lines with SIP trunks. However, they quickly realised that this would mean that all their current telephone systems would require a costly upgrade to make them SIP compatible. Following a consultation with Focus Group, alternative options were considered.

One year after the Horizon-hosted telephony solution was installed, the College noted increased operational efficiency and improved customer service. The financial benefits have also been impressive. In fact, the College is projecting the system will help them to realise a £120,000 cost saving over the next 5 years.

In Summary, the Focus Horizon System Offers:

• Significant and ongoing cost savings
• Integration with the JANET network – the private, UK government-funded computer network
• Flexible usage – the College only pays for what it needs; the system can be flexed up and down in terms of size, according to the changing requirements
• A simple-to-use and intuitive interconnected telephony solution
• Easy user management and self-install capability
• Inclusive features which include call recording, auto attendant and twinning
• Management reporting and comprehensive views of current business activity
• Flexible finance – a mixture of CAPEX and OPEX payments to suit the College
• Back-up connectivity

"Focus Group are an excellent company to do business with! Their customer care and service is fantastic! Would highly recommend this company!"