The new system has transformed Eyesite's ability to communicate with colleagues and customers. Unconstrained by technology limitations and free to manage its telephony in line with present and future needs, the ability to divert calls to alternative numbers if an individual site goes down - for example, through fire or flood - means business continuity is also assured.
The projected cost savings alone have more than paid for the system upgrade that has helped Eyesite efficiently manage their calls and improve overall customer service levels.
"The new solution delivers on every count," says Jim. "What's more, Focus Group have proved their worth on more than one occasion. From initiating call diverts for us, when we had a planned office shut down and were unable to set this up ourselves due to attendance at a group training event, to responding to queries on just about any issue."
It was this personal service that led Eyesite to entrust Focus Group with its mobile device procurement. Alongside benefiting from preferential line rates, Eyesite has been able to resolve black spot coverage issues for staff at home who need to be on call out-of-hours and find a solution that ensures smartphones and iPads can be secured and locked down if lost and stolen.
"Focus Group are very much a service-led business. Their outlook and 'can do' culture represent a great fit for the way we work and our ethos of customer service excellence. They absolutely understand our desire to innovate and are committed to helping us achieve our future digital vision," concludes Jim.
"My preference is for working in deep partnership with a supplier. Quick and responsive, Focus Group has proved their worth - especially when it comes to enabling the innovation our practices need to take our clinical and customer-facing operations to the next level."
