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Focus Group

Radisson Blu

Focus Group delivers a 5-star, IT-managed service for Radisson Blu Hotels’ London properties.

Focus Group

About Radisson Blu

With a collection of nine hotels across central London, Radisson Blu ensures a warm and welcoming stay when visiting their spaces, with all the small details taken care of, so your time away is at its best.

Combining convenience and individuality, these hotels offer an inviting ambience designed to make customers' days at the most desirable of destinations feel like no other.

Radisson Blu Grid

The challenge

With the investment firm, Starwood Capital, purchasing these luxurious hotels, a complex transition of IT and technology needed to take place to separate the nine properties from the previous hotelier ownership’s IT estate and migration to the new management company Axiom Hospitality. This transition would be incredibly time-sensitive, with the full decoupling needing to be undertaken during a legally binding three-month transitional service agreement.

And so, Starwood Capital needed a team that could fully manage the transition and onboarding of their IT Managed Service, delivering effective and swift solutions to ensure deadlines were met. That’s where we came in.

Radisson Blu The Challenge

The solution

Radisson Blu The Solution

Focus Group provided an extensive and expert project team to undertake the transition, with several imperative areas given the time and dedication needed to ensure the hotels were fully operational during the transition period.

First, we delivered a handover of the Network Environment for the properties, including Cisco Meraki Switching and Wireless, and firewalls covering corporate, guest, event, and TV systems. This meant communication could be smooth, swift, and safe for everyone to utilise.

From there, we brought in the migration of a Microsoft 365 tenancy, including Emails, Sharepoint, and OneDrive, for the 600 users over the nine hotels and a rebuild of over 400 devices via Autopilot.

Working closely with Axiom Hospitality, we also documented and onboarded peripheral systems such as In Room TV Systems, data cabling, Digital Signature, Alcatel telephony, and printing, ensuring teams could integrate with the new systems. Additionally, we provided a detailed handover pack for 50+ Virtual Servers and 20+ Physical Servers.

Throughout the project, we oversaw the full management and governance, offering support for any queries from Axiom Hospitality and ensuring Radisson Blu's teams experienced a smooth and confident transition.

The results

Following the project, we’re now providing the following services to the properties:

24x7 IT service desk, including incident, change and request for:

  • Desktop and end-user support of 400 devices
  • Server support for 50 virtual and 20 physical devices
  • Network and wireless estate of over 450 switches and 1500 access points
  • Telephony
  • TV systems and signage
  • Third-party applications specific to the hospitality industry

On top of this, we're also providing:

  • Virtual CTO service for ongoing strategy and consultancy
  • Dedicated onsite engineering resources for the properties
  • Monitoring, alerting and patch management for all above-supported assets
  • Deployment and management of managed security offerings, including Umbrella and Defender

This project demonstrates how Focus Group can efficiently coordinate projects that demand a variety of solutions, the expert skills needed to put them in place, and the tactical swiftness to ensure deadlines are always met.

Radisson Blu The Results

“The separation of the properties from Edwardian Group was an operationally and technically challenging project, managing multiple third-party providers during a very short transition window. Focus Group provided a project team that fully managed the transition and onboarding of our IT Managed Service. Focus Group showed their expertise and experience in the hospitality sector providing high-quality technical and Project Management resources to ensure the strict timelines were met.”

Anael Peu, Chief Commercial & Technology Officer, Axiom Hospitality

Life Sciences Recruitment

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