A large proportion of Keep Wales Tidy’s team have always worked remotely and been based from home. During the pandemic, homeworking also became the norm for office-based support teams, and after the pandemic, when office-based work became an option, most staff chose a hybrid option of working from home and the office in central Cardiff.
However, this new model of working presented them with new issues, where a lack of solid connection affected calls and stopped people from being able to answer emails and update apps over 4G/5G whilst away from the office.
Keep Wales Tidy’s work is focused on working with local communities to create clean and green spaces which will have a genuine benefit for people and nature. However, many of these communities are in areas with limited signal, making communication a challenge.
To solve this issue, we split the account between EE & Vodafone to combat signal issues. Utilising our great relationships with the networks, we were able to offer similar bespoke tariffs and pricing to keep costs low. On top of this, we were able to provide a co-termed commitment to keep everything aligned across both networks for simpler management.
During the pandemic, we also started labelling individual SIMs and sending out business mobile phones to each user's home address to save time for the charity’s office-based support which would usually take care of this.
To top it off, throughout this service, we were working with Keep Wales Tidy at all points in the relationship, ensuring one of our dedicated contacts was always available and happy to help with any queries.
