To kick things off, we deployed an Alcatel-Lucent OmniPCX Enterprise telephony solution for the Trust’s Recovery and Independent Living Team based at the Hospital as a trial to replace the existing Centrex system before starting a rollout programme to replace the Trust’s aged equipment throughout the organisation.
Our expert engineers evaluated the existing data infrastructure, ensuring it could be configured correctly and enable quality of service for all voice calls made over the network.
VoIP telephony is supported by the Alcatel-Lucent OmniPCX Enterprise, and so the cost of installing new cabling was cancelled out by using the data network for telephony purposes, with all internal calls being free.
These VoIP handsets replaced the existing antiquated handsets to give the Trust’s staff modern, highly functional and easy-to-use devices. This would also provide services including voicemail, call recording and dial-by-name options.
Additionally, we achieved in-house system management through the provision of the Alcatel-Lucent OmniVista 4670 Network Management System. This enabled the Trust’s IT staff to activate any changes that needed to be made on the system themselves, negating the need to call in a third-party engineer.
Extension moves and changes were also simplified, as an IP network permits handsets to be simply unplugged from one port and plugged in elsewhere.
Even better, the platform’s open architecture enables the Trust’s IT managers and administrators to effectively monitor and maintain the network to lower the total cost of ownership and to facilitate the removal of a costly Centrex service.
