Line Guard
Broadband down? Experiencing issues with your phone lines? Keen to avoid hefty Openreach call out charges? Our Line Guard service is the answer.
Keeping you connected
LineGuard is in place to protect our customers with analogue and ISDN telephone lines and broadband services from unexpected charges imposed by Openreach when addressing faults that have been reported.
If Openreach are called out to your premises and determine that the fault originates from your internal set-up or equipment, the respective Openreach charges will be added to your next bill.
Protecting your business
The standard call-out fees levied by Openreach start at £145 per line and can quickly escalate with multiple visits.
LineGuard, a Focus Group service, offers protection against these expenses by covering any Openreach engineer call-out charges related to reported faults, ensuring your business avoids unforeseen costs associated with internal issues.
We’re ready to provide proactive and reliable support for your telephone lines and broadband services, whenever you need us. Our LineGuard service can be added to your lines from just £2.95 per CLI, per month*.
Sign up for Line Guard today
Terms and conditions
- Focus Group will, subject to payment of the applicable charges, provide a LineGuard service to support line faults in relation to numbers and broadband circuits registered on the customer’s account, providing Focus Group bill the line rental directly.
- Focus Group will log each call received from the customer with Openreach and cover the cost of call out charges generated by the attendance of an Openreach engineer to the customer’s premises, when it becomes evident that the fault is not related to Openreach’s network or infrastructure and instead the relates to customer own internal wiring or equipment.
- The charges for the LineGuard service is set out in our standard tariff which can be found at https://thisisfocusgroup.co.uk/downloads/focus-group-standard-tariffs.pdf
- The number of lines per telephone number will be calculated by the number of live lines associated to the service/telephone number where Focus Group bill the line rental.
- The LineGuard Service will not cover the following costs and charges:
- charges for missed appointments where an Openreach engineer has attended site and has not been able to gain access for any reason and this may relate to a line fault or provision of new and additional service
- any Openreach engineering call out charges in relation to the provision or rearrangement of new or existing services
- any charges for the support or maintenance of telephone systems and/or telephony equipment
- any Openreach engineering charges in relation to malicious or accidental damage caused to Openreach’s network or infrastructure by the customer or any third party, and the customer will be responsible for all such costs and charges.
