Mitel communications built around Hospitality

From the front desk and guest rooms to reservations, housekeeping and management, Focus Group connects every part of a hotel with Mitel communications technology
to help them create more connected guest journeys, improve staff responsiveness and simplify the systems behind everyday operations.

Let’s connect

What Mitel hotel phone systems bring to Hospitality

With the right hotel telecoms solutions, your team can give your guests a better experience.

Hospitality-specific PMS integration
Connected mobile hotel teams
Built-in guest service features
Flexible deployment and migration
Scalable multi-property communications

Are you ready to build a communications environment designed around the way your hotel actually works?

Talk to our Hospitality team

Trusted by

One connected hotel

A guest asks reception for extra towels. A maintenance issue is reported from a room. Reservations receive an enquiry while the front desk is busy. Housekeeping needs to update another department.

Each request may be simple, but delivering the right response often involves several people and systems.

Mitel Hospitality phone systems bring voice, messaging, mobility and collaboration together, helping information move more smoothly between departments. Your teams can reach the right person sooner, manage enquiries more effectively and spend less time relaying messages manually.

Guests experience a faster, more consistent service, while your people have a clearer way to communicate throughout the property.

Customer stories

View customer stories

Exclusive Hotels

“Hosted telephony from Focus Group boosted our efficiency and improved guest communications instantly.”

Radisson Blu

“Focus Group delivers a 5-star, IT-managed service for Radisson Blu’s London properties - keeping our team connected and our guests happy.”

Courtyard by Marriott

“Our new telephony and IT solution was seamlessly delivered by the Focus Group team.”

Hotel communications have outgrown the front desk phone

Guests expect quick answers before, during and after their stay. Meanwhile, hotel employees are constantly moving between reception, guest rooms, offices and back-of-house areas.

Traditional phone systems can make it difficult to keep up. Calls are transferred repeatedly, messages are passed between teams, and important requests can become disconnected from the systems used to manage the guest stay.

Mitel hotel phone systems provide a more joined-up communications environment designed to help hotels:

Respond to guest requests sooner
Keep mobile employees connected
Improve communication between departments
Handle calls and enquiries efficiently
Support consistent service across properties
Reduce reliance on ageing systems
Bring communications and hotel applications together

When communications work properly, the technology stays in the background and your teams can focus on the guest.

Better communication at every stage of the guest journey

Before the stay

Make it easier for prospective guests to reach reservations, ask questions and speak to the right person without unnecessary transfers.

Clearer call handling can help your team respond sooner and reduce the risk of valuable booking enquiries being missed.

At check-in

Give front-desk employees access to the information and colleagues they need to welcome guests and resolve issues efficiently.

Integration with compatible Property Management Systems can also help communications reflect key changes in the guest journey.

Throughout the stay

Keep reception, housekeeping, maintenance and management connected wherever they are working.

Guest requests can reach the appropriate team sooner, helping employees provide a more responsive and personal service.

At check-out and beyond

Support a smooth departure while giving teams more consistent ways to manage follow-up enquiries and ongoing guest communications.

The quality of these everyday interactions can influence satisfaction, reviews, repeat bookings and long-term loyalty.

Mitel communications built around how hotels operate

Mitel Hospitality solutions provide established communications technology alongside Hospitality-specific capabilities,
helping hotels connect guest services with day-to-day operations.

Bring communications and your PMS together

Your Property Management System sits at the centre of hotel operations. Connecting it with your communications platform can reduce duplicated work and help teams manage guest services more consistently.

Depending on the hotel PMS integration, Mitel solution and chosen integration, supported workflows can include:

Guest check-in and check-out
Room status updates
Guest name display
Message-waiting notifications
Voicemail management
Wake-up requests
Do not disturb status

Focus on Hospitality will assess your existing PMS and wider hotel technology before recommending the appropriate integration approach.

Support Hospitality-specific requirements

Mitel’s Hospitality capabilities extend beyond standard office telephony. Depending on the solution and configuration, hotels can support functions such as:

Guest room telephony
Wake-up call management
Guest and room information
Group and suite services
Recorded announcements
Voicemail and message waiting
Emergency calling requirements
Centralised administration

Keep hotel teams connected

Hotel employees rarely spend an entire shift at a desk.

Mitel can support desk phones, wireless devices, mobile applications and software-based communications, giving employees more ways to remain reachable as they move around the hotel.

A more connected team can respond sooner, collaborate more easily and resolve guest requests without repeatedly returning to reception.

Manage calls more effectively

Busy periods can quickly place pressure on front-desk and reservations teams.

Call routing, auto-attendant functions, voicemail and contact centre capabilities can help hotels direct calls more effectively and give employees greater visibility of incoming demand.

This can reduce unnecessary transfers, improve response times and make it easier for callers to reach the right department.

Focus on Hospitality

Speak to our Hospitality team

Mitel MiVoice Business for hotels

MiVoice Business provides the communications foundation for many Mitel Hospitality environments, bringing together telephony, messaging, mobility, presence and collaboration.

Hotel communications systems can support communications across guest rooms, reception, reservations, back-office teams and operational departments. It can also integrate with compatible Hospitality systems to create a more joined-up working environment.

MiVoice Business can be configured around the needs of an individual hotel or used to create greater consistency across a multi-property estate.

This gives Hospitality businesses the flexibility to:

Retain central oversight
Support local property requirements
Standardise core communications
Add users and locations

Connect mobile and desk-based teams
Plan a phased migration
Improve resilience and continuity

Where additional collaboration tools are required, Mitel solutions such as MiCollab can bring voice, messaging, presence, video and conferencing into a more consistent user experience.

Why Focus Group and Mitel?

Technology alone doesn't create a better guest experience.

It needs to be designed around your hotels, integrated correctly and supported by people
who understand the pressures of Hospitality. Together, we can help you deliver:

Faster guest responses

Help guests reach the right team and progress requests without unnecessary transfers or delays.

More personal interactions

Give employees greater context through compatible PMS and hotel-system integrations.

Better-connected teams

Help employees communicate across departments, locations and properties for quicker issue resolution.

Simpler hotel operations

Connect communications with your PMS and other Hospitality applications to create more joined-up workflows.

Fewer missed opportunities

Improve call handling and visibility so reservations teams can capture enquiries and manage busy periods effectively.

More consistent service

Create a shared communications foundation that supports reliable service across every team and property.

Flexible modernisation

Plan a phased migration that considers your existing infrastructure and protects appropriate investments.

Specialist Hospitality support

Work with a Focus Group team that understands both hotel operations and communications technology.

Focus on Hospitality

Focus on Hospitality brings together Focus Group's communications expertise with a specialist team that understands hotel operations.
We’ll work with Mitel to identify the right architecture, integrations and deployment approach for your business.

Speak to our Hospitality team