Incom CNS Group are now part of Focus Group

Incom CNS Group is now part of Focus Group, one of the UK’s leading independent providers of essential business technology. Here to take care of all your IT, telecoms and connectivity services. This means everything you need in one place. So you can focus on the important stuff. Like growing your business.

We are still here

Acquired by Focus Group in 2022, the established team and office of Incom CNS Group remains based in Manchester – providing the group with a key regional hub and our customers with outstanding service and support.

We continue to be committed to delivering innovative solutions to keep your business connected, passionate about finding the right solutions for you and by your side at all times to ensure your business runs like clockwork.

As part of Focus Group, we now have the opportunity to leverage preferential supplier partnerships, take advantage of group-wide expertise and tap into an extensive portfolio of innovative technology and solutions so we are in a position to better support our customers across the UK.

Your support desk | Manchester

Our support desk in Manchester is open Monday to Friday from 08.30-17.00 (excluding public and bank holidays) and can be accessed using the contact details just below:

Telephone: 0161 788 4400
Email: supportincm@focusgroup.co.uk

For customers who subscribe to a 24/7 service for voice and data our out of hours service can be accessed at all other times by calling:

Data and Line Customers: 0161 788 4400
Mitel System Support: 0161 788 4440

*Please note that out of hours service is only available for customers who pay for a service that includes out of hours support, this includes leased line, MPLS and Gold Care Support customers or customers who have a 24/7 service added to their line or data product rental.