Liberty Living

About Liberty Living

Liberty Living PLC manages student and key worker accommodation working in conjunction with universities and other representative bodies to provide modern, stylish and affordable accommodation to the growing student population in the UK.

The Challenge

Many of Liberty Living's sites only have one or two users, and a big issue they had was finding a system which cost effectively allowed these users to have the same features and functions as the larger sites. Liberty Living also needed a solution that solved their other pain points which included: Being cost effective to install and maintain, Allowing head office to transfer calls back and forth to all sites.

Liberty Living PLC approached Focus Group as their current telecoms provider for call charges and line rentals to tender for a new telephone system across all of their 51 sites to include 125 users. This tender was published to many UK service providers who also submitted solutions.

The Solution

The Results

The client reduced their communications expenditure by 27.9% along with consolidated billing and a single point of contact with dedicated account management. Business continuity was achieved by way of our inbound products and porting numbers to the SIP trunks with further savings on rental and call forwarding costs achieved.

"Focus Group has given a more cost-effective solution that's backed up by exemplary customer service. Alongside maximising savings, they've ensured we're well prepared for any eventuality - that includes keeping our help line services up and running should disaster strike."