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It’s official, Focus Group is one of the best places to work in the UK!

We’ve been named as one of ‘THE UK’S BEST 100 COMPANIES TO WORK FOR 2021’ and awarded a ‘3* WORLD CLASS’ accreditation by Best Companies - the highest level awarded by the renowned employee engagement specialists.

The good news doesn’t stop there! At the Best Companies Live event, Focus Group scooped an impressive 6th place in the Telecoms sector and reached the top 30 out of 100 best companies to work for in the southeast.

Best Companies Results

Latest Focus Group vacancies

Operations

Job Title

Technical Support Advisor – 1st Line Telco (Service Operations)

Department

Service Operations

Working Hours

Mon-Fri - shift work 7am - 7pm

Salary

DOE

Job Purpose

As part of the Service Desk, provide 1st line support and excellent customer service in the areas of; IT, WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.

Principle Duties/Responsibilities


  • To provide 1st line support to customers with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical, hosted telephone systems, IT services
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up
  • To understand and confidently interact with suppliers for our core products
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
  • To adhere and contribute to the company’s quality system and processes, and their maintenance
  • Actively contribute to and promote the use of best practice and continual service improvement within the team
  • Contributing to the success of the service operations department and the company

Essential Skills

  • Customer service focussed with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times
  • Accurate numeracy, written and data entry skills
  • An analytical and methodical problem solver
  • Be adaptable to change in processes
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed
  • A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort
  • Be willing to go the extra mile for the sake of the customer and the business

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies
  • Cloud knowledge: Horizon, Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft
  • WLR / PSTN / ISDN
  • Data, Broadband, Ethernet
  • SIP / IPDC
  • Horizon / Hosted PBX
  • On Premise PMX – Samsung, LG, Avaya


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Job Title

Weekend Technical Support Advisor – 1st Line Telco (Operations)

Department

Operations

Working Hours

Sat-Wed 9:00am-5:30pm

Salary

DOE

Job Description

We are looking for ‘out of hours’ Technical Support Advisors to join the existing team and provide 1st line support to customers for telephony, data and network Services.
There may also be additional hours during the evenings and overnight.

This role would suit students working towards an IT or Technological degree as well as anyone with IT or Telcoms knowledge.

Principal Responsibilities/Duties

  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony.
  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate, and resolve where possible reported incident
  • Record interactions with customers on the companies in house CRM system
  • Follow industry & company guidelines in relation to a customer’s contracts
  • 100% of all calls to be answered within 30 seconds with an average 15 second pick up time
  • All email tickets are to be responded to within 30 minutes, including supplier alerts

Essential Skills


  • Worked on a service desk previously
  • Customer service focused with an excellent telephone manner
  • Can follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action



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Job Title

Technical Support Advisor – 1st Line IT (Operations)

Department

Service Operations

Working Hours

Monday to Friday shift pattern 7am – 7pm

Salary

DOE

Job Purpose

As part of the Service Desk, provide 1st line support and excellent customer service in the areas of; IT, WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.

Principle Duties/Responsibilities


  • To provide 1st line support to customers with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical, hosted telephone systems, IT services
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up
  • To understand and confidently interact with suppliers for our core products
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
  • To adhere and contribute to the company’s quality system and processes, and their maintenance
  • Actively contribute to and promote the use of best practice and continual service improvement within the team
  • Contributing to the success of the service operations department and the company

Essential Skills

  • Customer service focussed with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times
  • Accurate numeracy, written and data entry skills
  • An analytical and methodical problem solver
  • Be adaptable to change in processes
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed
  • A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort
  • Be willing to go the extra mile for the sake of the customer and the business

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies
  • Cloud knowledge: Horizon, Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft
  • WLR / PSTN / ISDN
  • Data, Broadband, Ethernet
  • SIP / IPDC
  • Horizon / Hosted PBX
  • On Premise PMX – Samsung, LG, Avaya


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Job Title

Technical Support Advisor – 2nd Line IT (Brighton)

Department

Operations

Working Hours

Mon-Fri 9:00 - 17:30

Salary

DOE

Job Purpose

You would be joining a team of IT engineers providing remote and telephone support for small and medium enterprise customers. The role will 2nd line telephone and remote support to our customers within a team of other helpdesk personnel. You will sometimes be required to assist with 1st and 3rd line issues.

Principle Duties/Responsibilities


  • Be responsible for dealing with 2nd line support issues that come into the helpdesk via remote support or the telephone
  • Assist 1st line support engineers with tickets they cannot resolve, escalating where need be
  • Provide cover for the telephones should all first line staff be on other calls
  • Support internal Focus staff with IT issues (100 users)

Essential Skills

  • Good experience in an IT support role
  • Ideally worked on an IT Support Helpdesk previously, in a managed service environment
  • Excellent telephone and remote support skills
  • Excellent communication and organisation skills
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages
  • Experience in networking (firewalls, routers, switches, VPN, wireless)
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Cloud knowledge: Office 365 and other
  • Experience with Cisco firewalls and switches
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft
  • Experience with SQL, VOIP, SANS


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Job Title

Technical Support Advisor – 3rd Line IT (Brighton)

Department

Operations

Working Hours

Monday to Friday / 9am – 5.30pm

Salary

DOE

Job Purpose

You would be joining a team of IT engineers providing remote and telephone support for small and medium enterprise customers. The role will 3nd line telephone and remote support to our customers within a team of other helpdesk personnel.

Principle Duties/Responsibilities


    Principal Responsibilities/Duties
  • Be responsible for dealing with 3nd line support issues and escalations that come into the helpdesk via remote support or the telephone
  • Assist 2nd line support engineers with tickets they cannot resolve, escalating where need be
  • Provide cover for the telephones should all first and second line staff be on other calls
  • Support internal Focus staff with IT issues (100 users)

Essential Skills

  • At least three years’ experience in an IT support role
  • Ideally worked on an IT Support Helpdesk previously, in a managed service environment
  • Excellent telephone and remote support skills
  • Excellent communication and organisation skills
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages
  • Experience in networking (firewalls, routers, switches, VPN, wireless)
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Cloud knowledge: Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft
  • Experience with Cisco firewalls and switches
  • Experience with SQL, VOIP, SANS


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Job Title

ICT Planning and Installations Manager

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

To ensure the effective and efficient running of the Engineering Logistics team. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service.

Principal Responsibilities/Duties

  • Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group
  • Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable
  • Assist in onboarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing
  • Monitor, track and report on Delivery to Target performance within the Engineering Team
  • Monitor and track the average and monthly Cost Per Install, ensuring any increases are directly impacting business metrics (CX, EX, Ops Performance, DTT)
  • Continually improve existing documentation and processes across the ICT Planning and Installations Team, with efficiency, including cost, at the forefront of your mind
  • Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted
  • Assist in the planning and roll out of Programmes and Multi Product Projects
  • Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group
  • Resolve and be involved in Field and Desk Engineering Support escalations for our Gold and Platinum customers across the Group. Ensure all parties are kept informed and updated where necessary
  • Monitor and review NPS/ CSAT data from our customers, ensuring meaningful change is made to improve any areas where Customer Experience is suffering
  • Contribute to and help prepare Board Level performance reports on a monthly basis, including ICT Planning and Installations input into Service Delivery Operational Performance
  • Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld
  • Work with Project Management to identify busy periods in advance and ensure we can still maintain all deadlines and targets
  • Track the release of new Products into the market, ensuring ICT Planning and Installations are trained in any new products we onboard to sell
  • Continually work towards building one ICT Planning and Installations function across Group, with one way of working, scheduling and tracking Engineering performance to target
  • Be actively involved in designing and implementing any new Scheduling software, including APIs
  • Proactively look to improve Employee Experience, utilising workshops and regularly encouraging feedback from the team
  • Any other adhoc duties/ assignments as and when required

Essential Skills

  • Calm and organised to ensure workloads are managed effectively – it gets busy and challenges arise
  • Must be able to think strategically whilst also keeping a close eye on the here and now
    • The candidate needs to be confident planning and liaising with all elements of the business hierarchy, including Directors and Heads of
    • Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location
    • Confident when speaking to developers and 3rd parties
  • Demonstrates willingness to learn new skills and continually develop oneself
  • Excellent communications skills both verbal and written
  • Accurate numeracy, written and data entry skills
  • Quick and logical thinker
  • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
  • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
  • Customer Service focussed. Be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer and the business
  • A demonstrable ability to follow process and build a reassuring rapport with colleagues and customers as well as professionally handle issues and complaints
    • Pro-active engagement with internal colleagues
    • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop themselves and ideas across the team
  • Above all to actively contribute to ensuring an efficient and cohesive team

Desired Skills

  • Experience in working in Technical logistics role and organising a field and remote workforce
  • Experience in managing suppliers, purchases, stock in a technical environment


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Job Title

Provisioning Adviser

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

As part of a team, to provide excellent customer service in WLR, SIP & Broadband Provisioning as well as Number Management and Porting.

Principal Responsibilities/Duties

  • Understand and confidently provide CPS, WLR, broadband, SIP, number porting and management provisioning services to our internal teams, resellers and customers, keeping each party updated at all times
  • Understand and confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales
  • Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets
  • Chase, update and follow through to completion all orders, including escalations in a timely manner
  • Carry out “like for like” transfers, geographical and non-geographical number ports from one carrier to another
  • Maintain customer MyInbound accounts and provide ad hoc training to customers, resellers and colleagues
  • Set-up Fax2Email, international and conference numbers, ensuring that the billing is correct for all products
  • Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks
  • Ongoing maintenance and response for any Provisioning & Number Management Inbox queries
  • Update the Provisioning Manager on any provisioning orders being escalated or potential issues
  • Adhere and contribute to the company’s quality system and processes, and their maintenance
  • Actively contribute to and promote the use of best practice and continual service improvement within the team

Essential Skills

  • Customer service focussed within a telecoms-based company with excellent telephone manner.
  • Understanding and experience in some (if not all) of the following:
    • Line (ISDN2/30, Analogue) provisioning
    • SIP Provisioning
    • Number provisioning and management
    • Number porting
  • Be prepared to own an issue and see through to completion but to escalate or ask for help when needed
  • Exceptional attention to detail with accurate numeracy, written and data entry skills
  • A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner
  • To quickly gather the right information from the customer/colleague, analyse and take responsibility with appropriate and timely action
  • Target focused and with determination to keep on top of all tasks and escalations at all times whilst assuring excellent customer service which generates positive feedback.
  • An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner
  • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
  • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge and help understand and develop ideas across the team. Above all, to actively contribute to ensuring an efficient and cohesive team effort

  • Desired Skills

    • Involvement in DSO cases for orders e.g. approval
    • Involvement in provisioning billing disputes
    • Experience of “Cease before provides” and records issues
    • Experience in developing and delivering training in telecoms disciplines
    • Involvement in complex telecoms provisioning


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    Job Title

    Sales and Provisioning Coordinator

    Department

    Data Provisioning

    Working Hours

    Mon-Fri 9.00am-5:30pm

    Salary

    DOE

    Job Description

    The Sales and Provisioning Co-ordinator supports both the delivery of new circuits for the complex Data services supplied by the business and the administration of accurate information pertaining to the supply and onward billing of these services. Additionally, the role also involves communication with customers and suppliers with updates, notifications and requests. They need to maintain the quality, compliance and service delivery standards of company.

    Principal Responsibilities/Duties

    • Provide administrative support to the Data Team, tasks to include;
    • Sending Planned Engineering Works to customers
    • Reconciling invoices and raising queries with suppliers where needed
    • Deal with incoming enquiries, both on the phone and email
    • Update and maintain records in a timely and accurate manner
    • Requesting SLG credits back from carriers and ensuring we receive these
    • Day to day delivery of Data Services (EFM/Ethernet/DSL/OSA etc); ordering through to handover in line with our ISO framework. Owning the relationship between supplier and customer ensuring smooth implementation
    • Any other relevant duties to ensure the smooth running of the department

    Essential Skills


    • Excellent organisational ability
    • Attention to detail
    • Positive outlook
    • Common sense, logical approach
    • Demonstrable ability to take ownership and manage multiple tasks or projects of varying complexity in a controlled manner

    Desired Skills


    • Experience in Microsoft Visio and Excel


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    Job Title

    Service Delivery Desk Engineer

    Department

    Operations

    Working Hours

    Monday to Friday 9am – 5.30pm

    Salary

    DOE

    Job Purpose

    The role of a Desk Engineer will be to work as part of a team to pre build, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves.

    Principle Duties/Responsibilities


    • Pre configure IT and Telephony solutions to pre defined customer requirements for remote and field installations
    • Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
    • Configure software and hardware to a pre defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
    • Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
    • Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
    • Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
    • Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
    • Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
    • Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
    • Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction

    Essential Skills

    • IP Literate with good all round IT skills
    • Must be able to work alone under pressure as well as part of a team
    • Knowledge of Microsoft excel and other office programs
    • Customer service focused with an excellent telephone manner

    Desired Skills

    • Have a good understanding of Hosted and On-Prem telephone systems
    • Proven experience within the telecoms industry


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    (Click to reveal job description)

    Technology

    Job Title

    Technology Development Manager

    Department

    Operations

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    The role ensures software development activities are delivered efficiently, on-time and to scope. The role provides leadership and line management to a team of in-house developers and ensures appropriate processes, toolsets and governance are implemented.

    Principal Responsibilities/Duties

    • Work together with the Head of Synergy (platform architect) to plan and execute software projects
    • Ensure that development team have appropriate specifications, direction and resources to deliver effectively
    • Ensure career pathways for all team members are mapped out, while selecting and retaining an appropriate balance of skills and experience in the team
    • Deliver plans on schedule and to expectations, working exceptions proactively to minimise slippage or overruns
    • Work with Head of Synergy and business stakeholders to ensure business outcomes are effectively met by software deliveries in a predictable manner
    • Establish and maintain standards and metrics which are applied across the software development organisation in support of continuous improvement
    • Work with other members of the management team to embed Agile practices and facilitate predictable, rapid delivery of business benefit
    • Willingness/ability to remain hands-on & get into the detail of software deliveries

    Essential Skills

    • Prior management experience within software development environment
    • Experience building and growing capability within a team, including previous experience of handling employee reviews, consultations, and improvement plans
    • Development experience within a LAMP stack (Linux, Apache, MySQL, PHP) or similar would be ideal
    • Monitoring and reporting on progress to both technical and non-technical audiences

    Desired Skills

    • Agile sprint planning and leadership/delivery
    • Experience in working in an agile development team (scrum)
    • Experience of billing systems (Telecoms, MSP, ICT)
    • Experience of customer management systems
    • Experience with Laravel
    • Process development
    • 3rd party integration and APIs


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    Sales and Marketing

    Job Title

    Customer Engagement Executive (Sales)

    Department

    Operations

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintaining relationships with customers and are their day to day contact for adding services to their account. 

    Principal Responsibilities/Duties


    • Carry out introduction & periodic client reviews
    • Maintain and adapt product knowledge
    • Passing opportunities to other departments, making commission with each conversion
    • Understand the sales process from start to finish
    • Sell new technologies to existing customers
    • Look for referrals from current customers, to build own client base


    Essential Skills


    • Highly organised
    • High level of administrative skills and attention to detail
    • Exceptional verbal and written skills
    • Competent understanding of sales processes and procedures
    • CRM functionality (Full training given)
    • Previous phone-based sales experience
    • Ability to meet deadlines
    • Good interpersonal skills
    • Able to problem solve, and turn an issue into a sales opportunity


    Desired Skills



    • MS Office packages including Excel
    • Good working knowledge of company CRM
    • Good interpersonal skills
    • Previous experience within the Telecoms industry



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    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills

    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence


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    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills

    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence


    APPLY NOW

    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills


    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence



    APPLY NOW

    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills


    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence



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    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills


    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence



    APPLY NOW

    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills


    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence



    APPLY NOW

    Job Title

    Business Development Manager (Voice and Data)

    Department

    Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    To Generate New Business, upsell and cross sell to existing customers

    Principal Responsibilities/Duties

    • To understand and meet a monthly 'New Business' target
    • To meet agreed activity based KPIs
    • To pass leads to all sectors of the group including Energy, Mobile and IT
    • Provide regular, accurate sales forecasts
    • To actively promote all products and services of Focus Group
    • Follow up on referrals and new leads
    • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
    • To develop product knowledge

    Essential Skills


    • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
    • Strong experience selling Business to Business
    • Have strong rapport building skills and the ability to develop relationships at all levels
    • Experience conversing with and presenting to senior management and business owners
    • A proven track record of achieving new business targets and exceeding KPI's
    • Be articulate, professional, credible, ethical and possesses good business acumen
    • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
    • A friendly outgoing personality
    • A smart and professional appearance with excellent time keeping
    • A good team player with a flexible approach
    • Display hunger, motivation and passion to succeed
    • Driving Licence



    APPLY NOW

    Job Title

    IT Business Development Manager

    Department

    IT Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    This role is to generate direct revenue for the IT division and create new business opportunities to build up your own customer portfolio on a ‘land and expand’ basis.

    Principal Responsibilities/Duties

    Your role will be to identify opportunities for sales of products and services to build your own customer portfolio. Engage with SME businesses to develop relationships and increase revenue. Supporting potential larger businesses with their requirements, either closing business yourself or by booking appointments for our Senior Business Development Managers to ensure potential clients are converted to exiting business (virtual or face-to-face as appropriate).

    • Cold and warm B2B outbound calling to prospective clients, to promote the services and products that we can offer
    • Gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus
    • Promoting and selling the complete IT portfolio of products and services
    • Provide regular, accurate sales forecasts
    • Finding leads for the broader portfolio of Focus products and services
    • Finding leads for the broader portfolio of Focus products and services
    • Booking appointments for the IT BDM team for larger opportunities from pre-defined criteria or close business directly. (virtual or face-to-face as appropriate)
    • Building a pipeline of future opportunities for you and the IT team
    • Providing excellent customer service and representing the company brand positively

    Essential Skills

    • Comfortable maintaining high call volumes
    • Able to close business on a virtual or face to face meeting and carry out online demonstrations of our products
    • Professional telephone manner
    • Attention to detail
    • Diary management skills
    • Be computer literate, particularly in Microsoft
    • Previous B2B outbound telesales experience in a technical / IT / software services environment


    APPLY NOW

    Job Title

    IT Business Development Manager

    Department

    IT Sales

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    This role is to generate direct revenue for the IT division and create new business opportunities to build up your own customer portfolio on a ‘land and expand’ basis.

    Principal Responsibilities/Duties

    Your role will be to identify opportunities for sales of products and services to build your own customer portfolio. Engage with SME businesses to develop relationships and increase revenue. Supporting potential larger businesses with their requirements, either closing business yourself or by booking appointments for our Senior Business Development Managers to ensure potential clients are converted to exiting business (virtual or face-to-face as appropriate).

    • Cold and warm B2B outbound calling to prospective clients, to promote the services and products that we can offer
    • Gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus
    • Promoting and selling the complete IT portfolio of products and services
    • Provide regular, accurate sales forecasts
    • Finding leads for the broader portfolio of Focus products and services
    • Finding leads for the broader portfolio of Focus products and services
    • Booking appointments for the IT BDM team for larger opportunities from pre-defined criteria or close business directly. (virtual or face-to-face as appropriate)
    • Building a pipeline of future opportunities for you and the IT team
    • Providing excellent customer service and representing the company brand positively

    Essential Skills

    • Comfortable maintaining high call volumes
    • Able to close business on a virtual or face to face meeting and carry out online demonstrations of our products
    • Professional telephone manner
    • Attention to detail
    • Diary management skills
    • Be computer literate, particularly in Microsoft
    • Previous B2B outbound telesales experience in a technical / IT / software services environment


    APPLY NOW

    Job Title

    Internal Sales Executive

    Department

    Mobiles

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    The Internal Sales Executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client.

    Principal Responsibilities/Duties

    The team will be responsible for maintaining relationships with customers and be their day to day contact for adding services to their account. In addition, the Internal Sales Executives shall be responsible for their own client base, consisting of primarily Small Business clients typically with 1-7 mobile connections who do not require a field-based Account Manager

    • Managing own base of Small Business clients – typically with 1-7 connections per account – to include general customer service and contract renewals
    • Carry out introduction and periodic client reviews for all mobile clients in order to sustain and increase customer satisfaction and aid retention across the department
    • Maintain and adapt product knowledge ensuring you are aware of the latest hardware, tariffs and industry trends
    • Passing opportunities to other departments where appropriate, making commission with each conversion
    • Understand the sales process from start to finish in order to ensure the customer receives outstanding customer service
    • Sell new technologies to existing customers
    • Meeting set KPI’s set by line manager

    Essential Skills

    • Highly organised
    • High level of administrative skills and attention to detail
    • Exceptional verbal and written skills
    • Competent understanding of sales processes and procedures
    • CRM functionality (Full training given)
    • Previous phone-based sales experience
    • Ability to meet deadlines
    • Good interpersonal skills
    • Able to problem solve, and turn an issue into a sales opportunity
    • Target driven

    Desired Skills

    • Microsoft packages including excel
    • Good working knowledge of company CRM
    • Good interpersonal skills
    • Previous experience within the Mobile industry


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    Job Title

    Sales Support and Provisioning Mobiles

    Department

    Mobiles

    Working Hours

    Monday to Friday 9am – 5.30pm

    Salary

    DOE

    Job Purpose

    Mobile Sales Support are the ambassadors for Focus Mobile. You represent and promote Focus Mobile by delivering exceptional end to end customer service and being a point of contact for customers, ensuring that the customers interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed.

    You will provision mobile connections and service requests in conjunction with providing day to day support to the Mobile sales team and effectively communicate to all parties regarding progress of customer orders and connections. A confident multitasker who is resilient and shows great team spirit.

    Principle Duties/Responsibilities


    • Delivery outstanding customer service at all times
    • Provision of mobile orders for all major networks via Wholesale and Distribution carriers
    • Create network contracts via portals for customer signature
    • Handset purchasing through 3rd party suppliers
    • Dispatch all relevant kit to end users
    • Assist and support mobile sales team
    • Direct interaction with client and sales team via calls and face to face
    • Managing customer accounts
    • Updating ERPAG system for handset orders and invoicing
    • Handling inbound complaints and resolving them
    • Answering questions about products and services
    • Monitoring calls and ensuring call waiting is kept to a minimum
    • Ad hoc duties when required
    • Communicating with different sectors of the business

    Essential Skills

    • Excellent telephone manner and skills
    • Deliver outstanding level of customer service via phone, email and letters
    • Administration experience, using excel and word
    • Ability to use own initiative
    • Punctual
    • Effective at managing multiple competing priorities
    • Excellent organisational and time management skills
    • Excellent attention to detail
    • Experience with CRM databases
    • Maintaining a high workload
    • Ability to meet deadlines

    Desired Skills

    • Microsoft packages including excel
    • Going above and beyond to ensure great customer service
    • High level of grammar and punctuation skills


    APPLY NOW

    Job Title

    Creative Graphic Designer

    Department

    Marketing

    Working Hours

    Monday to Friday / 9am – 5.30pm

    Salary

    DOE

    Job Purpose

    An exciting opportunity for a creative graphic designer who is passionate and articulate about their craft. You’ll be working on a variety of projects; mainly digital, creating engaging visuals and assets for a variety of channels from our website to email campaigns to social media. Collaborating with the Marketing Team to create high quality, engaging digital solutions to ensure the delivery of the company, products and brand messages are achieved. As a creative thinker you will be able to add real value to the design process and be highly productive. The role requires an enthusiastic and flexible approach as you will be required to work on a diverse range of projects at short notice.

    Principle Duties/Responsibilities


    • At all times ensure that the brand guidelines are adhered to so that any work produced is consistent and truly reflects the Focus Group brand look and feel, through all channels of communication. As part of the Marketing Team, you will play a key role in the development and long-term strategy with the Head of Creative of the Focus Group brand
    • Design new customer forms/service documents, internal comms, external and internal presentations
    • Manage version control of documents ensuring they are kept updated
    • Creation of digital assets required for multiple campaigns, email, social and digital ads
    • Design and produce marketing and sales printed collateral
    • Support the approach and creatives required for video production and image assets, maintaining image tagging and library control
    • Updating website with imagery and content
    • Contribute to strengthening and growing the brand, increasing consumer awareness, following the brand guidelines to improve sales performance via multiple channels

    Essential Skills

    • At least 2 years of agency or industry experience
    • Basic HTML/CSS skills to build/duplicate landing pages
    • A refined portfolio reflecting your understanding of modern design techniques
    • Ability to research and craft visuals independently
    • Highly proficient with Adobe Suite – Photoshop, Illustrator, Indesign
    • Ensure compliance with company brand guidelines and design standards
    • Ability to articulate ideas, and interchange constructive feedback
    • Able to work to strict deadlines
    • An exceptional eye for detail. Enjoy living in a pixel perfect world
    • Bursting with fresh ideas
    • A keen interest in emerging design and digital trends
    • Confident and articulate communicator at all levels
    • Strong attention to detail
    • Proactive and keen to learn and progress
    • Highly motivated team player

    Desired Skills

    • HTML/CSS knowledge
    • Experience in animation/motion design
    • Experience with mail platforms – Pure 360
    • Experience using CMS’


    APPLY NOW

    HR

    Job Title

    Culture and Communities Ambassador

    Department

    HR

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    You will be the brand ambassador for Focus Group who brings our fun and vibrant culture to life. Leading our various communities you will be the person driving positive and sustainable actions. Ensuring we are an employer of choice and creating an environment where people want to stay. You will develop the ESG agenda ensuring the company delivers a positive impact from an environmental and social perspective in all our working practices.

    Principal Responsibilities/Duties

    • Working alongside the Head of HR you will shape, implement and maintain the Company’s Culture and Values across the organisation, ensuring it can scale as the business grows and expand into our acquisitions at an appropriate pace
    • You will build the strategy and approach for each of our communities, including but not limited to; Environment, Charities & Community, Wellbeing and Diversity & Inclusion
    • Lead the development of the EVP and be the brand ambassador for the business
    • Build an internal brand to provide direction for all internal communications, with a particular focus on sharing information regarding our community initiatives
    • Effectively communicate and mentor employees on company’s values and principles
    • Promote a positive and supportive work environment and company culture by developing and evolving programs and initiatives to support the company’s mission
    • Work with the senior management team to systematically build processes and procedures around employee satisfaction and engagement
    • Review, assesses and develop the processes for ensuring our external suppliers / customers are operating in a sustainable way and in line with best practice guidelines
    • Develop a robust D&I strategy and policy ensuring all managers are trained in this area
    • Provide in-house training and coaching to all staff to upskill and embed good practice in the areas of Diversity and Inclusion and ESG
    • Provide subject matter expertise with deep knowledge of methodology across all aspects of ESG, ensuring there is governance and assurance in place to deliver consistency across the organisation
    • Working with third parties to widen Focus Group’s social and environmental impact both on a local and national level
    • Review internal policies and processes to ensure compliance with the Equality Act, D&I strategy, best practice in areas of environmental and social responsibility
    • Provide regular reporting, identify risks and opportunities for continuous improvement Human Resources
    • Establish simple and effective communications plans to report our progress to stakeholders and the public
    • Keep abreast of relevant legislation and best practice to ensure compliance and innovation
    • Keep up to date with research, thought leadership and market trends in the D&I and ESG fields and attend related events and seminars

    Essential skills

    • Motivated, enthusiastic individual who can be the brand ambassador for the company
    • Demonstrable ability managing competing priorities
    • Experience of working directly with and reporting to senior client stakeholders, including being able to identify and resolve issues directly or escalate as appropriate

    Desired Skills


    • Inquisitive mind with a strong passion for sustainability and ESG issues
    • An ability to effectively communicate with a wide range of individuals both internally and externally
    • Self-driven and resilient
    • Drive and resilience and ability to thrive in a pressured environment
    • A degree or relevant qualification in a sustainability/ESG/HR related degree
    • Focus on delivering high quality work whilst maintaining excellent attention to detail
    • Experience in a sustainability/environmental related field, including experience of delivering and managing sustainability assurance engagements
    • Understanding of industry reporting frameworks such as the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines, TCFD and the GHG Protocol


    APPLY NOW

    Accounts

    Job Title

    Senior Purchase Ledger

    Department

    Accounts

    Working Hours

    Mon-Fri 9:00am-5:30pm

    Salary

    DOE

    Job Description

    As a senior purchase ledger clerk, your role is to ensure that all invoices are approved by the relevant team and that invoices are processed and paid according to the agreed terms.

    Principal Responsibilities/Duties

    • Ensure creditors are paid according to the agreed terms – this will include the processing of invoices accurately
    • Managing the junior purchase ledger clerk with their daily responsibilities, and ensuring their duties are upheld
    • Ensuring bi-weekly deadlines are achieved
    • Liaising with all teams across the business in ensuring that invoices and internal queries are actioned swiftly
    • First approval of the fortnightly payment runs
    • Setting up new Supplier accounts and maintaining existing account details
    • Investigating and resolving any purchase enquiries or disputes with suppliers
    • Matching and verifying invoices to our purchase order system
    • Maintaining strong business relationships with suppliers
    • Reviewing procedures and systems to identify improvement opportunities
    • Reconciliation of monthly credit card statements
    • Providing secondary approval of Employee expenses via our online Expense Management portal
    • Calculation of deductions on Fuel Cards for Payroll department
    • Assisting with producing and reporting of dealer commissions

    Essential Skills

    • Excellent Microsoft Office skills, in particular Excel
    • Self-motivated and willing to manage own workload, as well as work with team members effectively
    • Ability to work to deadlines
    • Excellent communication skills
    • Attention to detail

    Desired Skills

    • Experience in managing a junior member of staff
    • Knowledge of Sage 200
    • Experience working for other telecoms companies


    APPLY NOW

    Apply now

    If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV.

    EMAIL US

    Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence.

    In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives.

    And we’re a sociable bunch! Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


    CHECK OUT OUR EMPLOYEE BENEFITS

    Woman Pointing

    Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.

     
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