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It’s official, Focus Group is one of the best places to work in the UK!

We’ve been named as one of ‘THE UK’S BEST 100 COMPANIES TO WORK FOR 2021’ and awarded a ‘3* WORLD CLASS’ accreditation by Best Companies - the highest level awarded by the renowned employee engagement specialists.

The good news doesn’t stop there! At the Best Companies Live event, Focus Group scooped an impressive 6th place in the Telecoms sector and reached the top 30 out of 100 best companies to work for in the southeast.

Best Companies Results

Latest Focus Group vacancies

Operations

Job Title

Internal IT Support

Department

Operations

Working Hours

Mon-Fri 9:00-17:30

Salary

DOE

Job Purpose

You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees.

Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA’s.

Principle Duties/Responsibilities


  • Be responsible for dealing with 2nd line support issues that come into the helpdesk
  • A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team
  • Conscientious with a strong work ethic, energy, and resourcefulness to deliver change
  • Excellent time management and prioritisation skills

Essential Skills

  • Experience in an IT support role
  • Ideally worked on an IT Support Helpdesk previously, in a managed service environment
  • Excellent telephone and remote support skills
  • Excellent communication and organisation skills
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages
  • Experience in networking (firewalls, routers, switches, VPN, wireless)
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Cloud knowledge: Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft
  • Experience with Cisco firewalls and switches
  • Experience with SQL, VOIP, SANS


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Job Title

Service Manager

Department

Operations

Working Hours

9.am - 5.30pm

Salary

DOE

Job Purpose

To support operations with the handling of all customer issues.

Principle Duties/Responsibilities


  • Manage and lead end-to-end telephony/I.T. operations lifecycle
  • Lead and motivate our service teams towards the best performance for our customer operations
  • Represent Focus Group as the “face to the customer” in charge of the main communication flows with the customer
  • Monitor the service level provided to the customer, being ready to influence the daily operation so necessary results are achieved
  • Oversee the overall performance of all service teams that interface with the customer operation, being able to influence and direct their work towards customer satisfaction
  • Gather constant customer feedback and monitor the level of satisfaction making sure customer perceptions are well aligned with our own
  • Look for continuous ways of improving the overall operation, by recommending, negotiating and implementing the necessary action plans
  • Articulate all the change initiatives, by actively participating on the planning and deployment during all change processes
  • Identify new business opportunities to our company by leveraging the long-term strategy with our customers

Essential Skills

  • specifically supporting software/hardware deployment operations
  • Experience in customer relationship management and service level management
  • Good experience of handling service escalations and working as part of a virtual team
  • General comprehension of telephony and IT technologies
  • Familiarity with ITIL framework – particularly incident management, change requests, problem management and service/help desk operations
  • Experience working with large customer accounts as a service manager or related function

Desired Skills

  • Excellent customer service skills
  • Team-oriented
  • Oral and written communication skills
  • Stakeholder management
  • Negotiation


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Job Title

Project Coordinator

Department

Operations

Working Hours

9am – 5.30pm

Salary

DOE

Job Purpose

As part of our Fast-Track Projects team, you are expected to deliver professional and consistently high-quality project management and customer service in the area of telecommunications projects for our UK based VOIP system solutions. Exceeding customer expectations, co-ordinating resources and managing costs.

Principle Duties/Responsibilities


  • To develop appropriate plans for each Fast-Track project involving all relevant resources, utilising the tools at your disposal
  • Execute the project plan ensuring clear and regular communication to and appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience
  • To actively track project progress to ensure delivery as per the requirements and agreed timeline
  • To review feedback from customers and engineers to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change agreements
  • To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed
  • The timely identification and tracking of risks and issues for each project, managing through to resolution or acceptable limitation
  • To conduct telephone-based project initiation meetings with customers
  • To escalate any issues in a timely fashion to stakeholders, both internal or external
  • To develop and maintain any project and departmental documentation as may be requested, needed or in place e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives
  • To collate and finalise all necessary information and data to ensure that invoicing is not delayed
  • To order the equipment and licences for our Hosted Fast-Track solutions
  • To assist in the ordering of Focus Group’s other services, where required
  • To assist the Project Manager’s with programme and group project support

Essential Skills

  • 100% focussed and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner
  • Customer service driven with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner
  • Results, targets and quality focussed
  • Accurate numeracy, written and data entry skills.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information

Desired Skills

  • An understanding of data services and IP telephony technologies would be beneficial


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Job Title

Out of Hours Technical Support Advisor

Department

Operations

Working Hours

Mon-Fri 17:00-08:30

Salary

DOE

Job Purpose

To deliver a high level of 1st & 2nd line support to the customer base of Focus Group covering, Telecoms, IT and Network solutions. Shift patterns available from 5pm to 8:30am.

Principle Duties/Responsibilities


  • To provide 1st line support to customers for Telephony, Data and IT Services
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up
  • To understand and confidently interact with suppliers for our core products
  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate, and resolve where possible reported incident
  • Meet set Targets & Expectations for ensuring the best possible customer experience. To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
  • Record interactions with customers on the companies in house CRM system
  • Record, report and diagnose reported incidents on supplier portals where required
  • Follow industry & company guidelines in relation to a customer’s contract with Focus
  • Follow company Fraud Process procedure – including next working day handover
  • Meet set OLA and grade of service KPI’s

Essential Skills

  • Customer service focused with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
  • Target focused, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times
  • Accurate numeracy, written and data entry skills
  • An analytical and methodical problem solver
  • Be adaptable to change in processes
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed
  • A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort
  • Be willing to go the extra mile for the sake of the customer and the business


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Job Title

Contract Manager

Department

Operations

Working Hours

Mon-Fri 09:00-17:30

Salary

DOE

Job Purpose

The Energy Senior Contract Manager is responsible for checking the accuracy and validity of all supplier contracts submitted to the contract management team by the sales team. Feeding back discrepancies and errors alongside tracking error percentages by agent are key parts of this role.

An important metric is maintaining >95% live-rate for submitted contracts whilst liaising with suppliers regarding objections and contract rejection issues. Management of expected supplier commission payments versus forecasted payments and variance reporting are essential to the sound-running of the department.

Maintenance of Synergy accounts where required and updating relevant systems (sales board, feed in sheets) also form part of the role.

Principle Duties/Responsibilities


  • Build and maintain excellent knowledge of energy suppliers and their portals
  • Manage day to day workload of contracts, delegating workloads to team members
  • Tracking and managing commission variances and feeding to manager
  • Maintain accurate information on relevant sales board and synergy systems
  • Liaise and feedback to the sales team on objections and rejections
  • Work to meet agreed SMART objectives

Essential Skills

  • Experience working with suppliers and TPI account managers preferred but full training given
  • Logical, numerate thinker, problem solving
  • Tenacious with excellent negotiation and communication skills
  • Ability to self manage workloads and priorities to maintain KPIs
  • Mentoring and guidance for contract management team
  • Punctual, personable, team player, can-do attitude


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Job Title

Technical Support Advisor – 3rd Line IT (Brighton)

Department

Operations

Working Hours

Monday to Friday / 9am – 5.30pm

Salary

DOE

Job Purpose

You would be joining a team of IT engineers providing remote and telephone support for small and medium enterprise customers. The role will 3nd line telephone and remote support to our customers within a team of other helpdesk personnel.

Principle Duties/Responsibilities


    Principal Responsibilities/Duties
  • Be responsible for dealing with 3nd line support issues and escalations that come into the helpdesk via remote support or the telephone
  • Assist 2nd line support engineers with tickets they cannot resolve, escalating where need be
  • Provide cover for the telephones should all first and second line staff be on other calls
  • Support internal Focus staff with IT issues (100 users)

Essential Skills

  • At least three years’ experience in an IT support role
  • Ideally worked on an IT Support Helpdesk previously, in a managed service environment
  • Excellent telephone and remote support skills
  • Excellent communication and organisation skills
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages
  • Experience in networking (firewalls, routers, switches, VPN, wireless)
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Cloud knowledge: Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft
  • Experience with Cisco firewalls and switches
  • Experience with SQL, VOIP, SANS


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Job Title

ICT Planning and Installations Manager

Department

Operations

Working Hours

Mon-Fri 9.00am-5:30pm

Salary

DOE

Job Description

To ensure the effective and efficient running of the Engineering Logistics team. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service.

Principal Responsibilities/Duties

  • Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group
  • Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable
  • Assist in onboarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing
  • Monitor, track and report on Delivery to Target performance within the Engineering Team
  • Monitor and track the average and monthly Cost Per Install, ensuring any increases are directly impacting business metrics (CX, EX, Ops Performance, DTT)
  • Continually improve existing documentation and processes across the ICT Planning and Installations Team, with efficiency, including cost, at the forefront of your mind
  • Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted
  • Assist in the planning and roll out of Programmes and Multi Product Projects
  • Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group
  • Resolve and be involved in Field and Desk Engineering Support escalations for our Gold and Platinum customers across the Group. Ensure all parties are kept informed and updated where necessary
  • Monitor and review NPS/ CSAT data from our customers, ensuring meaningful change is made to improve any areas where Customer Experience is suffering
  • Contribute to and help prepare Board Level performance reports on a monthly basis, including ICT Planning and Installations input into Service Delivery Operational Performance
  • Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld
  • Work with Project Management to identify busy periods in advance and ensure we can still maintain all deadlines and targets
  • Track the release of new Products into the market, ensuring ICT Planning and Installations are trained in any new products we onboard to sell
  • Continually work towards building one ICT Planning and Installations function across Group, with one way of working, scheduling and tracking Engineering performance to target
  • Be actively involved in designing and implementing any new Scheduling software, including APIs
  • Proactively look to improve Employee Experience, utilising workshops and regularly encouraging feedback from the team
  • Any other adhoc duties/ assignments as and when required

Essential Skills

  • Calm and organised to ensure workloads are managed effectively – it gets busy and challenges arise
  • Must be able to think strategically whilst also keeping a close eye on the here and now
    • The candidate needs to be confident planning and liaising with all elements of the business hierarchy, including Directors and Heads of
    • Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location
    • Confident when speaking to developers and 3rd parties
  • Demonstrates willingness to learn new skills and continually develop oneself
  • Excellent communications skills both verbal and written
  • Accurate numeracy, written and data entry skills
  • Quick and logical thinker
  • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
  • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
  • Customer Service focussed. Be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer and the business
  • A demonstrable ability to follow process and build a reassuring rapport with colleagues and customers as well as professionally handle issues and complaints
    • Pro-active engagement with internal colleagues
    • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop themselves and ideas across the team
  • Above all to actively contribute to ensuring an efficient and cohesive team

Desired Skills

  • Experience in working in Technical logistics role and organising a field and remote workforce
  • Experience in managing suppliers, purchases, stock in a technical environment


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Job Title

Service Delivery Desk Engineer

Department

Operations

Working Hours

Monday to Friday 9am – 5.30pm

Salary

DOE

Job Purpose

The role of a Desk Engineer will be to work as part of a team to pre build, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves.

Principle Duties/Responsibilities


  • Pre configure IT and Telephony solutions to pre defined customer requirements for remote and field installations
  • Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
  • Configure software and hardware to a pre defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
  • Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
  • Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
  • Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
  • Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
  • Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
  • Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
  • Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction

Essential Skills

  • IP Literate with good all round IT skills
  • Must be able to work alone under pressure as well as part of a team
  • Knowledge of Microsoft excel and other office programs
  • Customer service focused with an excellent telephone manner

Desired Skills

  • Have a good understanding of Hosted and On-Prem telephone systems
  • Proven experience within the telecoms industry


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Job Title

Sales Support and Provisioning Mobiles

Department

Mobiles

Working Hours

Monday to Friday 9am – 5.30pm

Salary

DOE

Job Purpose

Mobile Sales Support are the ambassadors for Focus Mobile. You represent and promote Focus Mobile by delivering exceptional end to end customer service and being a point of contact for customers, ensuring that the customers interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed.

You will provision mobile connections and service requests in conjunction with providing day to day support to the Mobile sales team and effectively communicate to all parties regarding progress of customer orders and connections. A confident multitasker who is resilient and shows great team spirit.

Principle Duties/Responsibilities


  • Delivery outstanding customer service at all times
  • Provision of mobile orders for all major networks via Wholesale and Distribution carriers
  • Create network contracts via portals for customer signature
  • Handset purchasing through 3rd party suppliers
  • Dispatch all relevant kit to end users
  • Assist and support mobile sales team
  • Direct interaction with client and sales team via calls and face to face
  • Managing customer accounts
  • Updating ERPAG system for handset orders and invoicing
  • Handling inbound complaints and resolving them
  • Answering questions about products and services
  • Monitoring calls and ensuring call waiting is kept to a minimum
  • Ad hoc duties when required
  • Communicating with different sectors of the business

Essential Skills

  • Excellent telephone manner and skills
  • Deliver outstanding level of customer service via phone, email and letters
  • Administration experience, using excel and word
  • Ability to use own initiative
  • Punctual
  • Effective at managing multiple competing priorities
  • Excellent organisational and time management skills
  • Excellent attention to detail
  • Experience with CRM databases
  • Maintaining a high workload
  • Ability to meet deadlines

Desired Skills

  • Microsoft packages including excel
  • Going above and beyond to ensure great customer service
  • High level of grammar and punctuation skills


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(Click to reveal job description)

Technology

Job Title

Technology Development Manager

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

The role ensures software development activities are delivered efficiently, on-time and to scope. The role provides leadership and line management to a team of in-house developers and ensures appropriate processes, toolsets and governance are implemented.

Principal Responsibilities/Duties

  • Work together with the Head of Synergy (platform architect) to plan and execute software projects
  • Ensure that development team have appropriate specifications, direction and resources to deliver effectively
  • Ensure career pathways for all team members are mapped out, while selecting and retaining an appropriate balance of skills and experience in the team
  • Deliver plans on schedule and to expectations, working exceptions proactively to minimise slippage or overruns
  • Work with Head of Synergy and business stakeholders to ensure business outcomes are effectively met by software deliveries in a predictable manner
  • Establish and maintain standards and metrics which are applied across the software development organisation in support of continuous improvement
  • Work with other members of the management team to embed Agile practices and facilitate predictable, rapid delivery of business benefit
  • Willingness/ability to remain hands-on & get into the detail of software deliveries

Essential Skills

  • Prior management experience within software development environment
  • Experience building and growing capability within a team, including previous experience of handling employee reviews, consultations, and improvement plans
  • Development experience within a LAMP stack (Linux, Apache, MySQL, PHP) or similar would be ideal
  • Monitoring and reporting on progress to both technical and non-technical audiences

Desired Skills

  • Agile sprint planning and leadership/delivery
  • Experience in working in an agile development team (scrum)
  • Experience of billing systems (Telecoms, MSP, ICT)
  • Experience of customer management systems
  • Experience with Laravel
  • Process development
  • 3rd party integration and APIs


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Sales

Job Title

Customer Engagement Executive (Sales)

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintaining relationships with customers and are their day to day contact for adding services to their account. 

Principal Responsibilities/Duties


  • Carry out introduction & periodic client reviews
  • Maintain and adapt product knowledge
  • Passing opportunities to other departments, making commission with each conversion
  • Understand the sales process from start to finish
  • Sell new technologies to existing customers
  • Look for referrals from current customers, to build own client base


Essential Skills


  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity


Desired Skills



  • MS Office packages including Excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Telecoms industry



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Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills

  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence


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Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills


  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence



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Job Title

IT Business Development Manager

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

This role is to generate direct revenue for the IT division and create new business opportunities to build up your own customer portfolio on a ‘land and expand’ basis.

Principal Responsibilities/Duties

Your role will be to identify opportunities for sales of products and services to build your own customer portfolio. Engage with SME businesses to develop relationships and increase revenue. Supporting potential larger businesses with their requirements, either closing business yourself or by booking appointments for our Senior Business Development Managers to ensure potential clients are converted to exiting business (virtual or face-to-face as appropriate).

  • Cold and warm B2B outbound calling to prospective clients, to promote the services and products that we can offer
  • Gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus
  • Promoting and selling the complete IT portfolio of products and services
  • Provide regular, accurate sales forecasts
  • Finding leads for the broader portfolio of Focus products and services
  • Finding leads for the broader portfolio of Focus products and services
  • Booking appointments for the IT BDM team for larger opportunities from pre-defined criteria or close business directly. (virtual or face-to-face as appropriate)
  • Building a pipeline of future opportunities for you and the IT team
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes
  • Able to close business on a virtual or face to face meeting and carry out online demonstrations of our products
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be computer literate, particularly in Microsoft
  • Previous B2B outbound telesales experience in a technical / IT / software services environment


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Job Title

IT Business Development Manager

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

This role is to generate direct revenue for the IT division and create new business opportunities to build up your own customer portfolio on a ‘land and expand’ basis.

Principal Responsibilities/Duties

Your role will be to identify opportunities for sales of products and services to build your own customer portfolio. Engage with SME businesses to develop relationships and increase revenue. Supporting potential larger businesses with their requirements, either closing business yourself or by booking appointments for our Senior Business Development Managers to ensure potential clients are converted to exiting business (virtual or face-to-face as appropriate).

  • Cold and warm B2B outbound calling to prospective clients, to promote the services and products that we can offer
  • Gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus
  • Promoting and selling the complete IT portfolio of products and services
  • Provide regular, accurate sales forecasts
  • Finding leads for the broader portfolio of Focus products and services
  • Finding leads for the broader portfolio of Focus products and services
  • Booking appointments for the IT BDM team for larger opportunities from pre-defined criteria or close business directly. (virtual or face-to-face as appropriate)
  • Building a pipeline of future opportunities for you and the IT team
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Comfortable maintaining high call volumes
  • Able to close business on a virtual or face to face meeting and carry out online demonstrations of our products
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be computer literate, particularly in Microsoft
  • Previous B2B outbound telesales experience in a technical / IT / software services environment


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Job Title

Internal Sales Executive

Department

Mobiles

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

The Internal Sales Executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client.

Principal Responsibilities/Duties

The team will be responsible for maintaining relationships with customers and be their day to day contact for adding services to their account. In addition, the Internal Sales Executives shall be responsible for their own client base, consisting of primarily Small Business clients typically with 1-7 mobile connections who do not require a field-based Account Manager

  • Managing own base of Small Business clients – typically with 1-7 connections per account – to include general customer service and contract renewals
  • Carry out introduction and periodic client reviews for all mobile clients in order to sustain and increase customer satisfaction and aid retention across the department
  • Maintain and adapt product knowledge ensuring you are aware of the latest hardware, tariffs and industry trends
  • Passing opportunities to other departments where appropriate, making commission with each conversion
  • Understand the sales process from start to finish in order to ensure the customer receives outstanding customer service
  • Sell new technologies to existing customers
  • Meeting set KPI’s set by line manager

Essential Skills

  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity
  • Target driven

Desired Skills

  • Microsoft packages including excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Mobile industry


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HR and Marketing

Job Title

Culture and Communities Ambassador

Department

HR

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DOE

Job Description

You will be the brand ambassador for Focus Group who brings our fun and vibrant culture to life. Leading our various communities you will be the person driving positive and sustainable actions. Ensuring we are an employer of choice and creating an environment where people want to stay. You will develop the ESG agenda ensuring the company delivers a positive impact from an environmental and social perspective in all our working practices.

Principal Responsibilities/Duties

  • Working alongside the Head of HR you will shape, implement and maintain the Company’s Culture and Values across the organisation, ensuring it can scale as the business grows and expand into our acquisitions at an appropriate pace
  • You will build the strategy and approach for each of our communities, including but not limited to; Environment, Charities & Community, Wellbeing and Diversity & Inclusion
  • Lead the development of the EVP and be the brand ambassador for the business
  • Build an internal brand to provide direction for all internal communications, with a particular focus on sharing information regarding our community initiatives
  • Effectively communicate and mentor employees on company’s values and principles
  • Promote a positive and supportive work environment and company culture by developing and evolving programs and initiatives to support the company’s mission
  • Work with the senior management team to systematically build processes and procedures around employee satisfaction and engagement
  • Review, assesses and develop the processes for ensuring our external suppliers / customers are operating in a sustainable way and in line with best practice guidelines
  • Develop a robust D&I strategy and policy ensuring all managers are trained in this area
  • Provide in-house training and coaching to all staff to upskill and embed good practice in the areas of Diversity and Inclusion and ESG
  • Provide subject matter expertise with deep knowledge of methodology across all aspects of ESG, ensuring there is governance and assurance in place to deliver consistency across the organisation
  • Working with third parties to widen Focus Group’s social and environmental impact both on a local and national level
  • Review internal policies and processes to ensure compliance with the Equality Act, D&I strategy, best practice in areas of environmental and social responsibility
  • Provide regular reporting, identify risks and opportunities for continuous improvement Human Resources
  • Establish simple and effective communications plans to report our progress to stakeholders and the public
  • Keep abreast of relevant legislation and best practice to ensure compliance and innovation
  • Keep up to date with research, thought leadership and market trends in the D&I and ESG fields and attend related events and seminars

Essential skills

  • Motivated, enthusiastic individual who can be the brand ambassador for the company
  • Demonstrable ability managing competing priorities
  • Experience of working directly with and reporting to senior client stakeholders, including being able to identify and resolve issues directly or escalate as appropriate

Desired Skills


  • Inquisitive mind with a strong passion for sustainability and ESG issues
  • An ability to effectively communicate with a wide range of individuals both internally and externally
  • Self-driven and resilient
  • Drive and resilience and ability to thrive in a pressured environment
  • A degree or relevant qualification in a sustainability/ESG/HR related degree
  • Focus on delivering high quality work whilst maintaining excellent attention to detail
  • Experience in a sustainability/environmental related field, including experience of delivering and managing sustainability assurance engagements
  • Understanding of industry reporting frameworks such as the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines, TCFD and the GHG Protocol


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Job Title

Creative Manager

Department

Marketing

Working Hours

Monday to Friday / 9am – 5.30pm

Salary

DOE

Job Purpose

To lead, produce, plan, and deliver creative vision for the Focus Group brand. Ensuring all visuals across digital and print are in line with our brand approach and guidelines. Accountable for marketing campaign creatives across all channels, ensuring strong visual identity.

Responsible for the creative design aspect of all website pages to improve lead generation and conversion. As Creative Manager you will ensure all marketing assets, communications and documents look professional, ensuring brand standards are met and continually reviewed for improvements.

As a leader in the creative field, you will be required to increase brand awareness for the company and products. This involves creating assets, visual designs, and marketing materials to ensure the Focus Group brand stands out from the crowd. Creating product identify to improve engagement and leads, along with ensuring a successful creative look for new product launches.

As a creative thinker you will be able to add real value to the design process and be highly productive. The role requires an enthusiastic and flexible approach as you will be required to work on a diverse range of projects, often requiring fast-paced delivery.

Principle Duties/Responsibilities


  • At all times ensure that the brand guidelines are adhered to so that any work produced is consistent and truly reflects the Focus Group brand look and feel
  • A key role in the development and long-term strategy of the Focus Group brand
  • Creating and leading the overall brand look for all channels and platforms
  • Owner of website design aspects. Ensuring collaboration with the Digital Marketing Manager to improve customer experience
  • Creating campaign assets for all channels; email, landing pages, media ads, social media, and brochures
  • Production of point of sale and event collateral
  • Manage version control of documents ensuring they are kept updated
  • Support the approach and creatives required for video production and image assets, maintaining image tagging and library control
  • Contribute to the strengthening and growth of the brand, increasing consumer awareness, following the brand guidelines to improve sales performance via multiple channels

Essential Skills

  • At least five years of agency or industry experience
  • HTML/CSS skills to build/duplicate website pages
  • A refined portfolio reflecting your understanding of modern design techniques
  • Ability to research and craft visuals independently
  • Highly proficient with Adobe Suite – Photoshop, Illustrator, InDesign
  • Ensure compliance with company brand guidelines and design standards
  • Ability to articulate ideas, and interchange constructive feedback
  • Able to work to strict deadlines
  • An exceptional eye for detail. Enjoy living in a pixel perfect world
  • Bursting with fresh ideas
  • A keen interest in emerging design and digital trends
  • Confident and articulate communicator at all levels
  • Strong attention to detail
  • Proactive and keen to learn and progress
  • Highly motivated team player

Desired Skills

  • HTML/CSS knowledge
  • Experience in animation/motion design
  • Experience with email platforms – Pure 360
  • Experience using CMS


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Job Title

Creative Graphic Designer

Department

Marketing

Working Hours

Monday to Friday / 9am – 5.30pm

Salary

DOE

Job Purpose

An exciting opportunity for a creative graphic designer who is passionate and articulate about their craft. You’ll be working on a variety of projects; mainly digital, creating engaging visuals and assets for a variety of channels from our website to email campaigns to social media. Collaborating with the Marketing Team to create high quality, engaging digital solutions to ensure the delivery of the company, products and brand messages are achieved. As a creative thinker you will be able to add real value to the design process and be highly productive. The role requires an enthusiastic and flexible approach as you will be required to work on a diverse range of projects at short notice.

Principle Duties/Responsibilities


  • At all times ensure that the brand guidelines are adhered to so that any work produced is consistent and truly reflects the Focus Group brand look and feel, through all channels of communication. As part of the Marketing Team, you will play a key role in the development and long-term strategy with the Head of Creative of the Focus Group brand
  • Design new customer forms/service documents, internal comms, external and internal presentations
  • Manage version control of documents ensuring they are kept updated
  • Creation of digital assets required for multiple campaigns, email, social and digital ads
  • Design and produce marketing and sales printed collateral
  • Support the approach and creatives required for video production and image assets, maintaining image tagging and library control
  • Updating website with imagery and content
  • Contribute to strengthening and growing the brand, increasing consumer awareness, following the brand guidelines to improve sales performance via multiple channels

Essential Skills

  • At least 2 years of agency or industry experience
  • Basic HTML/CSS skills to build/duplicate landing pages
  • A refined portfolio reflecting your understanding of modern design techniques
  • Ability to research and craft visuals independently
  • Highly proficient with Adobe Suite – Photoshop, Illustrator, Indesign
  • Ensure compliance with company brand guidelines and design standards
  • Ability to articulate ideas, and interchange constructive feedback
  • Able to work to strict deadlines
  • An exceptional eye for detail. Enjoy living in a pixel perfect world
  • Bursting with fresh ideas
  • A keen interest in emerging design and digital trends
  • Confident and articulate communicator at all levels
  • Strong attention to detail
  • Proactive and keen to learn and progress
  • Highly motivated team player

Desired Skills

  • HTML/CSS knowledge
  • Experience in animation/motion design
  • Experience with mail platforms – Pure 360
  • Experience using CMS’


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Apply now

If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV. *Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.*

Email us


Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence.

In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives.

And we’re a sociable bunch! Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


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Gender pay gap


At Focus Group we recognise that the success of our business depends on our people.


Gender pay gap


 
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